Conrad Sallian's community posts

Windows 7 remote host module screen problem

Conrad Sallian, Support (Posts: 2979)

Dec 10, 2012 1:41:56 pm EST

IT Spec wrote:
I have noticed that the problem with the remote screen occurs when I try to use the RUT protect (passwd) and shared secret simultaneously. Also I forgot to say that I connect to the remote client with internet-id through gms server in LAN with the same subnet. But when I use just the RUT security on the remote client -there is no problem.

Whether Full Control/View mode shows the remote desktop or not has nothing to do with a specific connection type (be it via a gms server or otherwise).

Here's what you can try to do. Erase this registry key on the remote PC:

HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities

and then re-configure the Host settings (pls, don't touch those you are not sure of) and re-create a connection in the Viewer. Then try to connect.

If I purchase an Enterprise Licence Do I get Quick Connect ?

Conrad Sallian, Support (Posts: 2979)

Dec 10, 2012 4:57:26 am EST

Now you don't need a bundled purchase. Simply select which pricing model is better in your situation (here's the calculator https://www.remoteutilities.com/buy/). The functionality of the product is the same in both models, only the charging method is different.

Windows 7 remote host module screen problem

Conrad Sallian, Support (Posts: 2979)

Dec 08, 2012 10:18:10 am EST

Hello,

Thanks for your question and sorry for being a bit with an answer. Did you try to reboot the remote PC?

Let us know how it goes. Thanks.

[Implemented in v5.2] User rights management

Conrad Sallian, Support (Posts: 2979)

Dec 03, 2012 2:46:57 pm EST

nikkil wrote:
Thanks. Is there also a trial version for this?

Yes. We have only one trial version. It's downloadable from here.

You can then either:

- Apply a Free License code, in which case some features get disabled but you will be eligible to use the software forever for personal use

- Buy and apply a commercial key. You will have a fully functional program that you can use for business purposes.

- Continue using the trial until a 30 day trial period is over. At the end of this period the program will ask you for a valid license key (either Free or Commercial).

Hope that helps.

[resolved] Installation

Conrad Sallian, Support (Posts: 2979)

Dec 03, 2012 2:39:16 pm EST

nikkil wrote:
Thanks. But what if it is not under the same domain but on the same subnet or local LAN, would this still be possible?

Yes. In this case you must know the administrator password on the remote machine, and the password must not be empty.

Also, if it's an XP remote machine, you should disable 'Simple file sharing' feature. If it's a Win 7 remote machine, the UAC (User Access Control) for network connections must be disabled.

Helpdesk

Conrad Sallian, Support (Posts: 2979)

Nov 23, 2012 11:44:27 am EST

Hi Nikkil,

Not exactly. :) The Pro (or rather Commercial license, as we call it) is good for as many PCs as you purchase the license for.

If you purchase the license on a "per remote PC" basis for, say, 100 remote machines, then you can install and register the Host on 100 remote machines.

If you would rather prefer to pay on a "per operator" basis, then you need to pay only for the number of admin machines (Viewer machines) that will be working simultaneously. The number of remote installations will be unlimited.

Here's our license calculator. Play with it and you will see what I mean.

Thanks!

Windows Update

Conrad Sallian, Support (Posts: 2979)

Nov 05, 2012 3:20:10 am EST

Hi Michael,

We'll see what we can do. Thanks for the suggestion.

Auto-Host registration

Conrad Sallian, Support (Posts: 2979)

Nov 03, 2012 10:43:14 am EDT

Right now the Host can automatically "call back" the Viewer by its IP address or DNS name, if you set up a call back connection (see Callback connection). Is that what you mean or do you mean something else?

Thanks.

Viewer auto-updates connected viewers

Conrad Sallian, Support (Posts: 2979)

Nov 03, 2012 10:34:59 am EDT

Hello Michael,

We are planning to add a fully-fledged address book sync (and also a web account too) in one of the next releases. As for rights management for address book records - that's also a good idea. We'll see what we can do in this respect.

Helpdesk

Conrad Sallian, Support (Posts: 2979)

Oct 31, 2012 1:34:16 pm EDT

UPDATE: We have simplified our licensing even more. Now if you purchase a commercial license you only need to choose a preferred pricing model: per operator or per remote PC. Program functionality is the same for both pricing models (i.e. full functionality of Remote Utilities).

Here's license calculator.

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