Conrad Sallian's community posts

Update on this issue - recent virustotal check of QAgent.exe.

UPDATE: Remote Utilities uses two license models: per-operator and per-remote-PC. The license calculator is available here https://www.remoteutilities.com/buy/

Genie au Travail wrote:

My first licence key (pro) have the letter C after 'RUT-' and my third licence key (home) have the letter N after 'RUT-'

These licence keys are good ???  

Hi Genie,

"C" and "N" are good. It's only the "P" that needs to be replaced.

We will send you a new key soon. Thanks  :)

Yes, we need to re-issue that.

Please, send a message to [email protected] and let us know the number of licenses you purchased and registration e-mail. We will send you a new key to that e-mail.

Thanks!

Hi Charles,

You do not need to upgrade. Your personal license is equal to what is now Enterprise license.
Do you think we can be so cruel as to convert your paid license to the Free one? Never  :)

The only problem can be with the product key format. Please, let me know what letter is at the beginning of your key, after "RUT-" part. If you have an old-format key, we will reissue it for you.

hi Alan,

Not at this moment, but we have plans to release one this year.

Thanks!

Hi Harald,

Indeed:  Quick Connect VirusTotal.com check

We will send a false positive report to Avast. Thanks!

Does this mean I would need a Enterprise Licence for each of my customer to enable me to only use the Quick Connect ?

Yes. But the Enterprise license is not meant to be used for helpdesk. This type of a license is for managing PCs in Windows domain networks, when there are hundreds or thousands of attended and unattended PCs and servers (and hence - huge volume discounts). We even offer a site license for those companies that want to cover their entire network and not bother counting how many licenses they've already used up.

What you probably need is a Helpdesk license. With the Helpdesk license you'll be able to install an unlimited number of Host modules and run unlimited
number of Quick Connect modules. There are only two limitations:

- Number of concurrent sessions your license permits. If you purchase 1 Helpdesk license, only one technician will be able to work with it at a time. But they can work in shifts with the same license, of course. You can also install the license on as many Viewer PCs as you need - it doesn't matter so long as our server knows when a session is established.

- Internet connection only. Unlike the Enterprise license, the Helpdesk license limits your connection type to Internet ID only. I.e. you won't be able to connect directly by an IP address with your Helpdesk license. But that's something helpdesks rarely use anyway, because their support sessions are conducted primarily via the Internet.

Hope that helps.

Hi Leslie,

Remote PC is the customer's PC. As for a technician's PC, we usually call it the 'local PC' across our documents and on the site.

I cannot disclose the price here on the forum yet. Please, contact our sales for more information.

Thanks!

Hi L,

Enterprise and Helpdesk are two different licensing models. With Enterprise the price is per remote PC whereas with Helpdesk the price is per concurrent session (and the number of remote PCs is unlimited, no matter Quick Connects or installable hosts).

Comparing Enterprise to Helpdesk is comparing apples to oranges. They are different not only in price but in the model they use.

As I said, we are planning to re-launch our Helpdesk offering soon. It will take no more than two weeks or so.