Conrad Sallian's community posts

Does this mean I would need a Enterprise Licence for each of my customer to enable me to only use the Quick Connect ?

Yes. But the Enterprise license is not meant to be used for helpdesk. This type of a license is for managing PCs in Windows domain networks, when there are hundreds or thousands of attended and unattended PCs and servers (and hence - huge volume discounts). We even offer a site license for those companies that want to cover their entire network and not bother counting how many licenses they've already used up.

What you probably need is a Helpdesk license. With the Helpdesk license you'll be able to install an unlimited number of Host modules and run unlimited
number of Quick Connect modules. There are only two limitations:

- Number of concurrent sessions your license permits. If you purchase 1 Helpdesk license, only one technician will be able to work with it at a time. But they can work in shifts with the same license, of course. You can also install the license on as many Viewer PCs as you need - it doesn't matter so long as our server knows when a session is established.

- Internet connection only. Unlike the Enterprise license, the Helpdesk license limits your connection type to Internet ID only. I.e. you won't be able to connect directly by an IP address with your Helpdesk license. But that's something helpdesks rarely use anyway, because their support sessions are conducted primarily via the Internet.

Hope that helps.

Hi Leslie,

Remote PC is the customer's PC. As for a technician's PC, we usually call it the 'local PC' across our documents and on the site.

I cannot disclose the price here on the forum yet. Please, contact our sales for more information.

Thanks!

Hi L,

Enterprise and Helpdesk are two different licensing models. With Enterprise the price is per remote PC whereas with Helpdesk the price is per concurrent session (and the number of remote PCs is unlimited, no matter Quick Connects or installable hosts).

Comparing Enterprise to Helpdesk is comparing apples to oranges. They are different not only in price but in the model they use.

As I said, we are planning to re-launch our Helpdesk offering soon. It will take no more than two weeks or so.

Hi L,

Thanks for your questions.

If I purchase an Enterprise Licence, do I get use Quick Connect as part of the Enterprise Licence, or do I only get Quick Connect for a 30 day period ?

Yes, you can use Quick Connect with Enterprise license.

Why don't you display the Helpdesk Licence and the difference between the Helpdesk and Enterprise Licences, and the price of the Helpdesk Licence ?

Helpdesk will get back soon (in 2-3 weeks), refreshed and revamped, and I promise you'll like it. Watch our news and stay tuned ;)

Jonathan,

Viewer works on Linux under 'https://www.winehq.org/'. Use the regular Viewer download link.

UPDATE 2020: Native Viewer client is now available for Linux https://www.remoteutilities.com/download/linux.php

Hi Genie,

That's a good suggestion. We will implement it. Thanks!

Starting January 22, 2014 our Free License is also free for business use. The number of remote computers is limited to 10 PCs.

For more details on the Free License please, refer to our licensing page here

The feature has been implemented in version 5.2 and is available in the Enterprise Edition.

Hello Jamal,

Could you please write to support@remote-utilities.com. We'll see what we can do, as the sound issue can be tricky and it needs looking into every specific case.

Thanks!

Hi Bobby,

If you mean version 5.1 it's been available since the 12th of December  :)  To be exact, the most recent version right now is the version 5.1.1. It's downloadable here.

Regarding the tunnels etc. RUT does not create a VPN tunnel. However, if the network environment on either side (remote or local) is restrictive and only allows port 443, the program automatically uses port 443 provided that you connect using the Internet IDconnection.

Also, in the version 5.1. proxy settings are available for both Server and Viewer.