Conrad Sallian's community posts

If I purchase an Enterprise Licence Do I get Quick Connect ?

Conrad Sallian, Support (Posts: 2953)

Jul 14, 2012 7:01:58 am EDT

Hi L,

Thanks for your questions.

If I purchase an Enterprise Licence, do I get use Quick Connect as part of the Enterprise Licence, or do I only get Quick Connect for a 30 day period ?

Yes, you can use Quick Connect with Enterprise license.

Why don't you display the Helpdesk Licence and the difference between the Helpdesk and Enterprise Licences, and the price of the Helpdesk Licence ?

Helpdesk will get back soon (in 2-3 weeks), refreshed and revamped, and I promise you'll like it. Watch our news and stay tuned ;)

Where is the Linux viewer?

Conrad Sallian, Support (Posts: 2953)

Jun 22, 2012 2:10:04 am EDT

Jonathan,

Viewer works on Linux under 'https://www.winehq.org/'. Use the regular Viewer download link.

UPDATE 2020: Native Viewer client is now available for Linux https://www.remoteutilities.com/download/linux.php

Checking connection

Conrad Sallian, Support (Posts: 2953)

May 17, 2012 12:07:38 pm EDT

Hi Genie,

That's a good suggestion. We will implement it. Thanks!

Free vs. Commercial (UPDATED)

Conrad Sallian, Support (Posts: 2953)

May 02, 2012 3:09:32 am EDT

Starting January 22, 2014 our Free License is also free for business use. The number of remote computers is limited to 10 PCs.

For more details on the Free License please, refer to our licensing page here

[Implemented in v5.2] User rights management

Conrad Sallian, Support (Posts: 2953)

May 02, 2012 2:33:27 am EDT

The feature has been implemented in version 5.2 and is available in the Enterprise Edition.

[resolved] Sound on Windows 7

Conrad Sallian, Support (Posts: 2953)

Mar 13, 2012 12:20:03 pm EDT

Hello Jamal,

Could you please write to [email protected]. We'll see what we can do, as the sound issue can be tricky and it needs looking into every specific case.

Thanks!

[resolved] Remote Utilities thru a tunnel

Conrad Sallian, Support (Posts: 2953)

Jan 24, 2012 4:58:46 am EST

Hi Bobby,

If you mean version 5.1 it's been available since the 12th of December :) To be exact, the most recent version right now is the version 5.1.1. It's downloadable here.

Regarding the tunnels etc. RUT does not create a VPN tunnel. However, if the network environment on either side (remote or local) is restrictive and only allows port 443, the program automatically uses port 443 provided that you connect using the Internet IDconnection.

Also, in the version 5.1. proxy settings are available for both Server and Viewer.

RUT - Viewer: Licence keys and connection settings encrypted and protected with a password

Conrad Sallian, Support (Posts: 2953)

Dec 23, 2011 12:28:23 pm EST

Hi Genie,

Actually, I hope by the mid-2012 you won't need the portable version anymore, as we plan something more interesting. :) But don't tell that to my superiors, as they will whip me many times :D

[Implemented in v.5.4] Print locally a remote document

Conrad Sallian, Support (Posts: 2953)

Dec 23, 2011 12:07:24 pm EST

Hi Genie,

That will take some effort but we'll try all we can so that this feature is available in the version 5.2. I agree with you that it's very handy to print something out from the remote PC to the local printer once in a while.

Video recording of the remote session

Conrad Sallian, Support (Posts: 2953)

Dec 14, 2011 1:32:47 am EST

Most likely will go for the version 5.2 or 5.3.

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