Conrad Sallian's community posts

Thanks for the kind words!

Blue circle beside the Remote Utilities Host icon means that an Internet ID connection is successfully established.

Grey circle means that there's no Internet ID connectivity OR that the Host is currently trying to establish an Internet ID connection.

Black.. There is no black  :) If there's no circle at all, just the icon, it means that the Internet ID connection is disabled in Host settings, and the Host is only available by an IP address or the DNS name.

Of course it works. Why shouldn't it?  :)

Linux support is only available for the Viewer. You can install the Viewer using Wine.

Forgot to add that there is certainly a reasonable "threshold" of connection speed/quality. For example, it's hard to recommend anything if the connection method in question is EDGE or 3G on a mobile network  :) We are developers, not wizards  :D

Hi Peleus,

Yes, it can help in most cases. However, it's not the only option that can be used to speed up work on slow connections. Other options include:

- Color depth.  
- CPU Usage.
- Disable aero and remove wallpaper.

You will find all these options in Connection Properties. Connection properties are individual for each remote connection, but they can be modified en masse.

Also, you can set defaults (in Viewer, select the Tools tab and click 'Default connection properties' button). In the default connection properties dialog you set the properties that every newly created connection will have from now on.

You will find more information on working with the address book and connection properties in our documentation.

Hope that helps.

if I just run Agent on PC-2(restart still not ok), I will see PC-2 usually changed status from on line and off line on PC-1 GMS windows. even when on connect between PC-2 and PC-3, it only get black screen and can't do any remote control.

Agent is for a different purpose than Host. You would want to use Agent for spontaneous, or even one-time support. You need someone sitting at the remote PC to run the Agent and tell you their ID and password. Once they close the Agent, the remote session stops.

Everything you can do with Agent you can also do with the Host, plus some features not available in Agent, such as starting as a system service.

na na wrote:
Hi Quick question, how was this resolved? Uninstalling the third party software?

It can be uninstalling, but it also can be tweaking its settings (if possible). For example, if antivirus software get into the way of how Remote Utilities works, you can add RUT installation folders as exceptions to the antivirus program.

It can be a corporate firewall which cannot be turned off by the user. The advantage of GMS is that it allows you to use a single port not blocked my most corporate firewalls, such as port 443. But you need to manually set that port in the GMS settings first, because it's not by default.

nikkil wrote:
Hi. Sorry to bump this but I just wanted to know if this feature is possible. And if it's a yes, how can this be done?

You need to run the Full Control and View mode. While in this mode, move your mouse pointer closer to the top edge of the Full Control screen - a toolbar will slide down. Click on the settings (the Gears icon) and enable 'Capture sound' option in the settings window.

In one of later releases we'll refine this feature. Most likely we'll make a separate "Get remote sound" connection mode.