Conrad Sallian's community posts

File Transfer

Conrad Sallian, Support (Posts: 2953)

Aug 24, 2012 4:34:07 pm EDT

Damdam,

Even when you use the Move command (F6) the program never deletes a remote file before it is completely transferred.

Anyway, can you please send us the log file/files. You can find the logs in the C:\Program Files\Remote Utilities - Host\Logs folder. Also, let me know what operating system is installed on both ends. Thanks!

[resolved] Issue capturing sound

Conrad Sallian, Support (Posts: 2953)

Aug 24, 2012 11:55:48 am EDT

You need to change the sound recording device and select Stereo Mix. Here's how to do it:

1. In Windows XP, go to Control Panel -> Sounds and Audio devices -> Audio tab -> and in the Sound Recording bounding box click the Volume button. The "Wave In" window will open.

2. In the window main menu click Options -> Properties and select the Recording radiobutton. Make sure the Stereo Mix check box is checked and click OK.

3. Now in the "Wave In" window select the stereo mix check box as shown:

Try to capture sound again with Remote Utilities.

File Transfer

Conrad Sallian, Support (Posts: 2953)

Aug 24, 2012 4:24:37 am EDT

Hello,

Can you please clarify:

1. What was the total file size you were trying to transfer?
2. What operation were you using (Copy/Move)?
3. What error did you get?

[resolved] Issue capturing sound

Conrad Sallian, Support (Posts: 2953)

Aug 23, 2012 12:14:02 pm EDT

Hello,

Thanks for the kind words :) Please, let us know what operating system is used on the local and remote PCs. Also, are you trying to capture the sound from the sound card (say, music being played on the remote PC) or the microphone's input?

remote computers show as locked

Conrad Sallian, Support (Posts: 2953)

Aug 19, 2012 5:58:09 pm EDT

When I mean load I mean't by the computers icon wouldn't change from offline to showing their desktop.

Make sure the "Auto-logon" feature is disabled. It's in the Properties for the target remote PC entry -> Security -> Auto-logon check box.

I knew about the icon changing colors, but does their background change or flicker or anything like that ?

Only the mouse pointer can flicker in certain circumstances. Say, when you enable 'Capture alpha-blending windows' in the Properties. And of course, if you connect in Full Control mode, the remote user will notice it by an unexpected movement of their mouse cursor. :)

remote computers show as locked

Conrad Sallian, Support (Posts: 2953)

Aug 19, 2012 5:21:35 pm EDT

Hi Greg,

Well I clicked ping and nothing happens.

The ping command is used only to tell if the remote computer is online. It has nothing to do with actually connecting.

I finally had to connect w view only for it to load.

Load what, sorry? What was that you wanted to accomplish? But just in case - if you want to use the "stand by" mode without actively connecting - just use the Logon command (available on the toolbar and in the context menu for selected remote PC in the connection list).

Also if I connect to them with control or only viewing. Can they tell when I do ?

Yes, the Host's icon in the system tray will turn red (from blue).

remote computers show as locked

Conrad Sallian, Support (Posts: 2953)

Aug 19, 2012 2:11:39 pm EDT

Hi Greg,

This is normal. The Locked state means that the remote computer is visible (can be successfully pinged for example) but you are not logged on.

Help connecting to dsl modem

Conrad Sallian, Support (Posts: 2953)

Aug 16, 2012 5:13:07 pm EDT

Greg Allen wrote:
Connect to the modem itself without having to go through the remote PC.

Unfortunately, no :) Remote Utilities is a Windows program, the end-point device must have Windows installed on it for Remote Utilities to work.

Help connecting to dsl modem

Conrad Sallian, Support (Posts: 2953)

Aug 16, 2012 5:03:20 pm EDT

Hi Greg,

Sorry, didn't get the question. Are you going to connect to a PC, which is connected to the Internet via a modem? Or do you want to connect to the modem itself?

MSI Configurator Tool

Conrad Sallian, Support (Posts: 2953)

Aug 08, 2012 12:22:10 pm EDT

Hi John,

You probably didn't exit the Viewer completely. Follow this knowledge base article https://www.remoteutilities.com/support/kb/administrator-rights-are-required-error/

Let us know how it goes. Thanks.

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