Conrad Sallian's community posts

Hello Tom,

Thank you for the kind words!

Indeed, this is the first time we have been reported such an issue. A couple of questions:

1. Can you switch back to Full Control mode in the same window, without closing it? There is a toggle icon on the toolbar at the top in the Full Control mode (the first icon).

2. What is the operating system on both ends?

L B wrote:
I cannot find a way to add a recognizable to the systems in the iOS app. All i can get is a list of Internet ID's. i will never know what system I'm connecting to without creating my own checklist of system names/Internet ID. the Viewer has the ability to record recognizable system names to each host computer. Need this in the iOS app too.

Yes, we plan to make the "address book" on Viewer mobile more feature-rich and powerful. We'll add names  in one of the future updates.

Hi Mirko,

Ctrl + Alt + Del will definitely be implemented. As for auto-lock, it's also a good idea, but we'll see if it's possible to include it in the nearest release.

Yes, that might work too. Thanks for the recommendation, Philip.

Jamie Ward wrote:
The ability to select a certain monitor in dual screen setups doesn't always work for whatever reason. I haven't been able to pin it down as of yet. Sometimes clicking the monitor selection button in the toolbar gives you a choice, sometimes it doesn't.

This happens on two of the machines that I control remotely as well as locally (within the LAN).

Any advice to make this function correctly and troubleshoot?

Hello Jamie,

Couple of questions:

1. Is that behavior seen when you connect via Internet ID only, via an IP address or both?

2. In what time after the connection has been established you try to switch monitors? Immediately or in a certain time passed (say a minute or two)?

Thanks.

Salam ELIAS wrote:
Thanks Conrad, I have already followed instructions in this Kb, even I turned off windows 2012 firewall but still the circle is grey and getting the 96 error code in the log. I even stopped the windows firewall service in the services panel but it did not help.

Salam,

Can you please zip the log files and send it over to support@remote-utilities.com?

Thanks.

Hello Jamie,

I've created a ticket in our bug tracking system for this issue. I'll ask for more information once I have a reply from our development team

Thanks.

Hello Philip,

I've just created a sticky thread in this forum. Please, check it out. Thanks.

Support for Windows 2000 operating system has been discontinued since Remote Utilities 6.0. was released. Sorry for any inconvenience.

Dimitar Angelov wrote:
Thank you for the fast response!
Excuse me that my next question is not about licensing(this group), but is in context in my test case.
I have generated "shared secret" on my host, but I can connect to it only with Internet-ID and password.
Is it "shared secret" feature of paid license only?

Shared secret has nothing to do with the ability to connect by an IP address or Internet ID. If you cannot establish direct IP address connection, please check out this KB article https://www.remoteutilities.com/support/kb/cannot-connect-using-direct-connection/