Conrad Sallian's community posts

Hi Krzysztof

Seems like the system requirements are ok, but it's hard to say exactly what might cause the issue. Unfortunately, we cannot test the application on each and every Android device for hardware compatibility. Which most likely seems to be the case.  

Brian,

Thank you for your interest.

Since you are the primary user of the program and you say that you won't be able to use the program with one console, it is likely that the number of remote PCs is going to exceed 10. Unfortunately, the free license may not be the best solution in this case. I'm sorry the free license doesn't work out for you in this case.

Flair wrote:
I've managed to use it to test by using [censored] to get past the login screen.

One other thing to check, is there right-click support?

Paul

Hello Paul,

Yes, the right click should work when you long tap.

greenseed666 . wrote:
could it be that

Yes. Should be "enabled". In security settings for the local machine.

greenseed666 . wrote:
As many of you already know [censored] will no longer gave free access to is service.

I am a advance used and as it i will very often help a friend doing something or fixing something on is computer, i do this for free so it hard for me to pay for a solution but then i found "RemoteUtilities" Awesome tool to remote control desktop and bypass Firewall and NAT-traversal.

I am currently using a free license to control 14 friends computer, working exactly as planned for the NAT-Traversal with the callback feature, i created, very easily i must say, a auto install executable so my friend just have todo 1 click to install the receiver host software.

I do this post in the hope Search engine spider bot will track it and help other user like me find a replacement solution for [censored] for free or at a low cost in comparison to other similar service.

You can be sure i will push this tool with a commercial license at work

Thanks again for this good tool and letting us using it for FREE

Thanks Thanks Thanks and many more thanks will come from my friend i am helping


P.S. You should not censor the word "L0GMEIN" search engine will do the link here and it for you that a big + will come, tips from a SEO expert

Thank you very much for the kind words! We really appreciate your feedback.

Ok, we've removed Logmein from the censored list :)

Jeff Mulder wrote:
Knowledge Base

Hello Jeff,

It seems like you have Windows 8 on the remote Host. Due to some "peculiarities" of the screen capture process on that operating system, the blank screen feature does not work properly for now on Windows  8. We have scheduled fixing this in the next minor release (version 5.7).  

Thanks!

Hello Paul,

Thank you for your message. We should apologize :) This feature has  not yet been added but will be available very very soon.

Jim Tracey wrote:
When trying to run Advanced System Care remotely the "window" does not display even though the software is open on the host machine. Enabling "capture alpha-blending windows" under additional properties of the host machine corrected this issue when accessing via a windows machine, but there is no such setting via Android. Any suggestions?

Hello Jim. This setting is not yet available in the mobile client. We'll add it very soon in one of the nearest releases. Thanks!

Scott Berg wrote:
Do you know when that might be?

Having a functioning ipad app will be really useful to me.

Thank you

We need to implement logging in the mobile version first. This will be done in one of the nearest updates. Without logging, it's hard to find the problem, it would be just guesses.

Meanwhile, could you please send us Host logs to support@remote-utilities.com. They are located in C:\Program Files\Remote Utilities - Host\Logs . You can zip the Logs folder before sending. In the message, please also specify in approximately what time of the day you were attempting connection from iPad. Since you were also connecting to the Host from the desktop Viewer, we need to distinguish that somehow.

Thanks!

Jamie Ward wrote:
Well I guess if that setting will prevent a user from right clicking the host icon and shutting it down, then yes.

I would want a password confirmation after a user clicked close host before the host would actually be closed.

Jamie,

To prevent the user from shutting down the Host, use the "Hide Stop  Host menu item" option in Settings for host -> Options -> General tab.



That is, first enable this option and then protect the Host with settings. This way the remote user will neither be able to stop the Host, nor change its settings.

Hope that helps.