Conrad Sallian's community posts

If I purchase an Enterprise Licence Do I get Quick Connect ?

Conrad Sallian, Support (Posts: 2926)

Jul 14, 2012 7:20:14 am EDT

Hi Leslie,

Remote PC is the customer's PC. As for a technician's PC, we usually call it the 'local PC' across our documents and on the site.

I cannot disclose the price here on the forum yet. Please, contact our sales for more information.

Thanks!

If I purchase an Enterprise Licence Do I get Quick Connect ?

Conrad Sallian, Support (Posts: 2926)

Jul 14, 2012 7:13:49 am EDT

Hi L,

Enterprise and Helpdesk are two different licensing models. With Enterprise the price is per remote PC whereas with Helpdesk the price is per concurrent session (and the number of remote PCs is unlimited, no matter Quick Connects or installable hosts).

Comparing Enterprise to Helpdesk is comparing apples to oranges. They are different not only in price but in the model they use.

As I said, we are planning to re-launch our Helpdesk offering soon. It will take no more than two weeks or so.

If I purchase an Enterprise Licence Do I get Quick Connect ?

Conrad Sallian, Support (Posts: 2926)

Jul 14, 2012 7:01:58 am EDT

Hi L,

Thanks for your questions.

If I purchase an Enterprise Licence, do I get use Quick Connect as part of the Enterprise Licence, or do I only get Quick Connect for a 30 day period ?

Yes, you can use Quick Connect with Enterprise license.

Why don't you display the Helpdesk Licence and the difference between the Helpdesk and Enterprise Licences, and the price of the Helpdesk Licence ?

Helpdesk will get back soon (in 2-3 weeks), refreshed and revamped, and I promise you'll like it. Watch our news and stay tuned ;)

Where is the Linux viewer?

Conrad Sallian, Support (Posts: 2926)

Jun 22, 2012 2:10:04 am EDT

Jonathan,

Viewer works on Linux under 'https://www.winehq.org/'. Use the regular Viewer download link.

UPDATE 2020: Native Viewer client is now available for Linux https://www.remoteutilities.com/download/linux.php

Checking connection

Conrad Sallian, Support (Posts: 2926)

May 17, 2012 12:07:38 pm EDT

Hi Genie,

That's a good suggestion. We will implement it. Thanks!

Free vs. Commercial (UPDATED)

Conrad Sallian, Support (Posts: 2926)

May 02, 2012 3:09:32 am EDT

Starting January 22, 2014 our Free License is also free for business use. The number of remote computers is limited to 10 PCs.

For more details on the Free License please, refer to our licensing page here

[Implemented in v5.2] User rights management

Conrad Sallian, Support (Posts: 2926)

May 02, 2012 2:33:27 am EDT

The feature has been implemented in version 5.2 and is available in the Enterprise Edition.

Free Edition users, please read this

Conrad Sallian, Support (Posts: 2926)

May 02, 2012 2:11:31 am EDT

Currently, we provide support to Free Edition users via this Forum only. Feel free to post your bug reports, questions or suggestions to an appropriate sub-forum:

Technical Support
Feature Requests
Licensing

We will do our best to respond as soon as possible. We also encourage you to share your tips and solutions with your fellow users here on these forums.

Thank you for using Remote Utilities!

[resolved] Sound on Windows 7

Conrad Sallian, Support (Posts: 2926)

Mar 13, 2012 12:20:03 pm EDT

Hello Jamal,

Could you please write to support@remote-utilities.com. We'll see what we can do, as the sound issue can be tricky and it needs looking into every specific case.

Thanks!

[resolved] Remote Utilities thru a tunnel

Conrad Sallian, Support (Posts: 2926)

Jan 24, 2012 4:58:46 am EST

Hi Bobby,

If you mean version 5.1 it's been available since the 12th of December :) To be exact, the most recent version right now is the version 5.1.1. It's downloadable here.

Regarding the tunnels etc. RUT does not create a VPN tunnel. However, if the network environment on either side (remote or local) is restrictive and only allows port 443, the program automatically uses port 443 provided that you connect using the Internet IDconnection.

Also, in the version 5.1. proxy settings are available for both Server and Viewer.

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