Conrad Sallian's community posts

Hello David,

Thank you for this report. We'll try to reproduce this issue here and possibly find the root cause.

This might be a potential security issue. Remote Utilities shouldn't know your Windows credentials.

iampedro wrote:
When you reboot a remote machine it will keep the current credentials that you were logged in as and sign back into windows with that user.

Thank you for the suggestion. Just to clarify, do you want to have Remote Utilities log in to Windows for you?

Hello Brant,

Thank you for your suggestion and a detailed explanation. I have added this feature request to our wish list for further consideration.

Hello Brant,

Thank you for your message. On the same properties tab/section, set "Rendering of host's cursor" to Always to see the remote cursor's shapes. You might also want to enable "Set local cursor shape to point" so that you can easily tell the remote cursor from the local one.

Hope that helps.

Hello Allen,

So long as it's iOS6 or higher and network-capable device, you should be able to use the mobile Viewer on it. But the mobile Viewer doesn't yet have chat option, only the Full Control mode. We'll be adding more features in the future.

There are only two ways to find out the Internet ID of the Host:

1. By being physically present at the Host machine and looking into the Host settings

2. By using "Generate ID and send via email.." option during MSI configuration. When the Host is configured with that option, it will send an email with the ID once it is installed/run.

Hope that helps.

iampedro wrote:
Would you think about doing this if you had a web server that users could query?

That's a very far-looking assumption. Let's wait until we have a web server in the first place :) If by web server you mean a server where the remote PC records/connection records are stored.

Hello,

Thanks for your suggestion. Perhaps at some point in time we'll think about this, but not in the near future, that's for sure.

First off thank you for creating this, and also allowing 10 Free PC's after LMI left many of us hung out to dry.

Hello Mike,

You are welcome :)

my question is the Agent download, lets say my sister in California needs help with her PC and I have her run the agent file, I connect and log in and help her......doe this count against 1 of my 10 PC's?

Yes, Agent counts. In terms of licensing, Agent is no different from the Host. You can register the Agent just like you do with the Host - the license key is written into the same registry key as for the Host.

Or if I delete her out of my viewer does that take her out of my 10 PC's?

According to EULA a free license allows remoting to no more than 10 remote PCs, regardless of whether it's Agent or Host. Strictly speaking, if you plan to use the eleventh PC you must remove the license (which is applied on the remote side)/unregister the Host/Agent from one of the ten PCs, not just delete the record from the Viewer.
Hope that helps.