Conrad Sallian's community posts

Hello,

Thank you for your message. I have created a tech support ticket from this forum topic. You will be replied shortly.

Hello Keith,

Thank you for your post.

You need to clear the "Do not stretch logo" check box in the configurator. Also, this tutorial provides guidance on how to configure the Agent https://www.remoteutilities.com/support/docs/agent-package/

Hope that helps.

Jeff Wilder wrote:
This must be my issue as well.  We're planning a large-scale launch of unattended public-facing kiosks running Windows 8.1, so being able to blank the remote screen while doing maintenance activities is critical.  Was hoping to use RU.  Can you give an ETA for Ver 5.7 with the fix?  Thanks, -Jeff

Hello Jeff,

We are planning to release version 5.7 this spring,  most likely in May.

Hello Paul,

We have added this to our roadmap. Perhaps, not for the nearest version, but definitely for one of the future updates.

Hello Paul,

Thanks for your message. Do you mean keeping the connection alive when you lock/unlock the mobile device?

Wes H wrote:

It may be of note to developers to encourage users to update their MSXML, as this may cause stack overflows and potential heating issues (my northbridge temp is down a bit since the update).  It might also be my system only.  This is my 'play' computer, so it is a constant state of disrepair.

Hello Wes,

Sure, we'll add it to Knowledge Base then. Thanks!

Hello Paul,

Thanks for the question.

This is what our Gateway Mediation Server can be used for. You can set the port used by GMS to 443 and this will be the only port that has to be open on the Host side (an outgoing one, that is).

However, for the "vanilla" Internet ID connection, i.e. using our intermediary servers, other outgoing ports should be open, as listed in this knowledge base article https://www.remoteutilities.com/support/docs/ports-used-by-remote-utilities/

Hope that helps.

Hello Wes,

Seems like something is definitely not right with the OS installation on the Host PC. Try to install this https://www.microsoft.com/en-us/download/details.aspx?id=15697 and see if it fixes the issue.

Thanks.

Hi Chris,

When implementing, be sure that when Ctrl+Alt+Shift+Whatever makes control go readonly that the control alt and shift keys aren't held down permanently down on the host. If the host gets the keydowns, it must get the keyups after control is readonly.

That makes sense. Thanks.

Hello Robert,

Thanks for the post.

You mean, being able to tell if the remote PC is being actively used? No. But this is an interesting suggestion to be put on our wish list.