Conrad Sallian's community posts

This topic was moved to the technical support forum.

CBA Brother wrote:
IT would also be nice for remote install to be able to select exe instead of only msi.

Remote Utilities is not available as an exe installer. For now MSI only.

CURRENT_USER in this case is the SYSTEM account (because you are connected to the Host which runs under that account).

If you want to access a specific registry key for a specific user you need to pick the user account first. In the Remote Registry Editor go to HKEY_USERS and select the user.

Thank you for your suggestions. We will add them to our wishlist.

Hello Serkan,

1. Installed GMS on a seperate pc.

2. ON GMS PC,
settings of gms service, port = 5656

3. allowed 5656 port in pc side(xp firewall) and also in firewall(modem)

4. make NAT to GMS pc on modem

5. checked for opened port from canyouseeme.org for port 5656, result working.

OK

6. installed RU.HOST on a pc, and use internet id as GMS PC, and port, after get new id.

So you unchecked "Use default server" and added your GMS server IP address and port in the Internet ID settings on the Host, correct?

8. in viewer, i add new connection and set internet id and use gms server wan ip address.

Make sure you enter the ID exactly as it is. It's case-sensitive.

9. no connection..

also

- when i select advanced internet id and enter new server ip, there can be a msg that server is not avalaible or avalaible..

You can enable connection logging in the Viewer. This log helps you to troubleshoot the problem and find out at least on which side of the connection the issue is.  

Can you make good explanation of using, installing of GMS.

You can visit the GMS Manual here.

Finally, you can private message me with your GMS Wan IP, port and your Host's Internet ID (don't give me the password, just the ID). I will try to connect from here. If the connection is successful, the program should ask me for password.

Something must have broken internally or something...

For example, some program files corrupted by antivirus software without notice. :) Easily.

blarg no wrote:
wireless like in using a wifi adapter to connect to the same said router I was connected to via Ethernet.  My company uses ATT DSL service 600 Mbs connection speed only two computers at work.  

The motorola DSL modem is hooked up to my Buffalo router.  Initially the host computer was connected via WIFI to this network.  Then I hooked up to the router via Ethernet then I had to go back to old configuration.

Blarg, try to enable "Economode" (Connection properties -> Network -> Network usage mode) to see how it goes with it.

blarg no wrote:
odd when I reinstalled Remote Utilities my key code was already there I did not have to reenter it.  Did I uninstall it improperly or something?

There's a registry key that contains settings and your license key (encrypted) in case you re-install the program later.

Also I checked the firewall exceptions and I see that remote manipulator system - server is checked as an exception am I correct in assuming this is your program?

Yes, that's another name for the program.

When saying "wireless" what specifically do  you mean? Is it a wireless connection to a router set up in your company (connected to a DSL line) or is it an independent wireless provider available at Host location?

Hello Blarg,

all of a sudden I have this problem

Please, try to recall whether you changed any settings in the Viewer and/or Host. Or maybe there was a new Windows update on the remote PC, new software installed, a change in network access policy in your company, an antivirus update that caused placing remote Host into a restricted group etc.