Conrad Sallian's community posts

Scott Berg wrote:
Seem to be having the same problem as in the android forums.

No matter what I put in the box, be it the internet id, my internet ip or even the internal network ip I keep getting the host not found error.

I'm on the latest version of both ipad app and the windows host app

Is it a bug in the program or is it something I'm doing wrong?

Hello Scott,

It looks like a firewall/antivirus issue. First, check the Host side and I recommend doing that with the Internet ID. Make sure that you can see a blue sphere/circle beside the Host icon. It means that the Host successfully connected to a mediation server.

Then type the Internet ID into the mobile Viewer exactly (i.e. it's case-sensitive) as it is shown in the Host and try to connect. If it doesn't connect, then the problem is on the Viewer side. Is there any mobile firewall/antivirus or other security software on your phone that might affect connectivity?

Hello Michael,

Thank you for our suggestion. We will add that to our wish list.

Robert Langren wrote:
Not fixed 5.6.0.5

Hi Robert,

Hm. Perhaps it's just hard to say from here what exactly is the problem until we see that with our own eyes. Are you available for a support session? We could connect to your Viewer PC (just install the Host on it) and then try to diagnose the issue by trying to connect from your Viewer to the Windows 8.1 Host.

Please, send a message to support@remote-utilities.com and let us know what date and time is suitable for a remote session. Thanks!

Michael Taylor wrote:
I just noticed when I need to type a capital letter I usually use shift key but its not working, also if I need to type a sybol I would type shift+4 for $ but it doesn't seem to work on any of my host computer when using the viewer

I just noticed 5.6.0.5 was released this version seems to have fixed this issue

thank you

Hi Michael,

You are welcome. If the issue comes up again, don't hesitate to let us know.

Thanks.

Michael Taylor wrote:
I noticed you changed licensing so I decided to try it on my work PC, I selected nt authentication
when I launch my work pc (this is using internet id) it prompts for username, password and domain, I input all proper credentials and it works. if I close the remote session and logoff and then attempt to connect/logon again the username and domain is prefilled. username is saved in the username field and domain is saved in the domain field all is good thus far. however if I logoff and then close out of the viewer then open the viewer up again and then try to connect/login to my work pc the username field is filled in with the domain name and the domain field is filled in with the username. (fields are reversed) this happens every time and easily reproducible.

this is with the latest version 5.6.0.5

thank you

Hi Michael,

That's weird :) We'll check it, thanks!

Robert Langren wrote:
Bug looking (Windows 8.1), Viewer -> "Properties", "Color and CPU", 15 bits (32676 colors) -> connected Host (Windows 8.1) = error. Please fixed.

hello Robert!

Please, upgrade to version 5.6.0.5 released today and let us know if the issue still persists. Thanks!

sabada wrote:
If there is no way from the Android viewer, it's not much use.

Hello,

Currently, there is no "Send Ctrl+Alt+Del" command. It will be though in one of the upcoming updates.

Thank you!

david glick wrote:
not sure I understand response. If I sign up now and generate a free license I can use that same license on all my familys system 30+ ( of course not at same time ) Or if I wait to long then your new license plan is limited to only 10 correct?

Correct :) In a day, we are planning to entirely replace our old personal-only license with unlimited remote PCs with a free "business+home" license for 10 remote PCs. But all the previous free license keys will still work.  

Oops, please discard the previous message. I thought you meant the desktop Viewer :)

Hello,

Thanks for your question. Just use the Ctrl+Alt+Del toggle icon on the Full Control mode toolbar.