Conrad Sallian's community posts

Why obtain free licence?

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2014 3:29:36 pm EST

Hello André,

Thank you for your questions.

I want only to use Agent. I test it without obtaining free license and it seems to work well.

If you run the Agent on the same PC for more than 30 days, it will require a license key, just like the Host. In terms of licensing the Agent is the same as the Host, no difference.

I want to remote connect to my client occasionnaly, and I have more than 10 client so will I need to purchase an operator license?

We do our best to provide as flexible licensing as possible. In this specific case, I think yes - you need an operator license.

Don't hesitate to ask me if you have other questions.

Chatbox/Send Message Not Working - Server 2012

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2014 2:41:06 pm EST

And yet another question - are you using the beta version (6.0) or the latest stable release 5.6.0.6 ?

Windows Server 2012 R2 (Multiple Local Users)

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2014 2:40:07 pm EST

You are always welcome :)

Chatbox/Send Message Not Working - Server 2012

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2014 2:37:13 pm EST

Hi Dask,

Is this issue somehow related to the other thread you posted? I.e. are you attempting to chat with a user in a terminal session?

Windows Server 2012 R2 (Multiple Local Users)

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2014 2:23:31 pm EST

Hello Dask,

You don't have to run the Agent for each user session. You only need to install the Host on the server. The Host runs for the entire system.

Then when in Full Control/View mode use the "terminal session" toggle icon to switch between sessions.

Is that what you are looking for?

Thanks.

Adding RU to a/v software exceptions

Conrad Sallian, Support (Posts: 2953)

Dec 10, 2014 7:53:15 am EST

Refer to this section in order to add the program to antivirus software exceptions:
https://www.remoteutilities.com/support/docs/antivirus-issues/

Chatbox on top

Conrad Sallian, Support (Posts: 2953)

Dec 08, 2014 5:27:27 am EST

Hello,

I moved this topic to Feature requests forum.

In previous versions the chat window used to pop up whenever a new message came in. Many users actually requested to fix that and make the chat window a normal window that only blinks on the toolbar when new message arrives. Here's what they wrote, for example:

"start typing something in a document or browser and let a customer send a chat message to you, ur cursor will be in the chat window interrupting your typing."

Allow host to start chat

Conrad Sallian, Support (Posts: 2953)

Dec 06, 2014 5:43:39 am EST

Hello,

Thank you for your suggestion. This feature is already on our wish list and we are going to implement it in the future.

False Positive on Avira

Conrad Sallian, Support (Posts: 2953)

Dec 05, 2014 10:39:04 am EST

Yes, adding directory with an asterisk at the end should help. I.e. "C:\Program Files\Remote Utilities - Viewer\*".

Please, note that if you have 64-bit operating system, the Viewer folder will be located in "Program Files (x86)"

Dual VGA CHIP (integrated and external)

Conrad Sallian, Support (Posts: 2953)

Dec 04, 2014 3:05:34 pm EST

Hi Peter,

Thanks for the message. It will certainly help if anyone else shares their experience with this.

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