Conrad Sallian's community posts

Hi Michael,

It's unlikely that ID has anything to do with it, because for the Host it's actually no difference how it receives encrypted data/commands from the Viewer. The commands are either received or not.

BTW, is it a Windows Server, or a workstation edition? And what is the OS version?

Hello Michael,

Thanks for the report. We didn't change anything in Ctrl + Alt + Del mechanism in this version.

Am I right assuming that rebooting of the remote PC helped? Sometimes it's actually necessary to reboot the remote PC after Host installation. Especially when it comes to using "system" features like Ctrl + Alt + Del.  

Please,let us know if the problem persists.

Hello Matt,

Quick question - did you reboot the machine since you installed the Viewer? I.e. was it a first reboot since installation?

That could probably help us find the cause of the issue.

Hi Bretislav,

Thank you for your message. We actually have this feature on our roadmap and will implement it soon. Is going to be called "Run [Agent] after reboot".

Hi Warren,

This will be available in the upcoming mobile update in a few days.

Hi Michel,

Ok, our Sales are currently trying to get in touch. Thanks.

Michel,

Still get the error message, but now says allowed 0 pc's

Have you upgraded your Hosts to version 6.1.0.3 as well?

If you still can't make it work, we can schedule a remote session - I could connect to your Viewer PC to help you with that.

Hello Michel,

I've just made a quick search in our license database and found that you have a 5-PC commercial license.

So my remark above about 22 PCs is incorrect. With your license key (for 5 PCs) you can control 5 computers. If you have other commercial keys I didn't find just let me know via email support@remote-utilities.com

Thanks.

Hello Michel,

Thank you for your message.

So on the laptop I for testing purpose upgraded Viewer to 6.1.0.3 and now when connecting to a remote pc I get the following message.

Starting version 6.1 the Host is a "free-floating" module that doesn't require registration. In order to avoid any conflicts, please update all modules, not just the Viewer.

Then clear your License Key Storage and re-add your commercial license. You should be able to control 22 pcs, just like your license permits.

Hope that helps.

Hello,

Thank you for your message.

Please, check that:

1. You didn't accidentally pressed the Full Control / View toggle icon (it's the first icon on the toolbar in the Full Control mode). When it is pressed, you are in Full Control mode. When it isn't, you are in View only mode with mouse and keyboard not working.

2. Provided that #1 is not the case, does this happen all the time or do the keys work after you re-initiate the remote session?