Conrad Sallian's community posts

Thanks for the info. I will escalate this issue to the 2nd tier support and get back to you soon.

Hello,

Thank you for your message.

Could you please elaborate more on the format? Do you have the same result if you "save to PDF" first and then transfer the PDF file over the network to the local computer, then print?

Also, does the same issue happen when you try to print from other remote PCs?

Hello Michael,

Thanks for the feedback. I'm sorry if you experienced issues with the new version. But in retrospect, I can tell that this happens with each new major release - we expect to spend the first couple of months fixing bugs and releasing smaller updates (e.g. 6.x and 6.xx) even after the initial (in-house) and beta testing. All until the new version "settles", so to say.  

All in all, we are planning to move to a more granular approach with more frequent updates than we did before. That of course means that you'll have to update the program more often, but you can always check the version history log to see what fixes are available. The upgrade process is never automatic so you can control what version you have.

Anyway, I should say that your post-release feedback was immensely helpful.  :) We'll do our best to live up to your expectations.

Yes, that would be nice. I also recommend to try it on a workstation as well (e.g. Win 7, 8 or 10) to isolate it in case it's a server-related issue.

Hello,

Thank you for your message.

Still looks like a firewall issue. If your Windows Firewall is enabled on the remote PC, please make sure that the public checkbox is selected for "Remote Desktop" in the exclusion list. See the screenshot below.



I'm assuming that you are connecting over the Internet using the Internet ID as a "tunnel" for the RDP connection (the so called RDP over ID feature).  

Hope that helps.

Hi Nick,

I only discover RU over the holidays but so far looks very promising, using the free 10 license at the moment to evaluate but it looks like i will end up buying a license in teh near future.

Many thanks!

Please, please, please add support for Lollipop as soon as possible.

It depends on how fast the IDE that we use for the mobile Viewer updates to Lollipop. But normally it's updated quite fast and we'll update our mobile version then as well.

Hello Larry,

Thanks for the report. See the comments below.

1. Previous reported issue of arrow keys not working (important for me!)

This is in the testing queue. We'll see if we can reproduce it.

2. When I start a session I have to next click in the screen to give it focus

Could you please clarify this. Do you mean the Full Control / View mode window?

3. Occasional connect issues with reply that "Access Denied: This connection mode is disabled in security settings on the host side"

We managed to reproduce this bug. It happens when the remote PC is restarted while leaving the Full Control mode open. Will be fixed in the nearest update. So far the workaround is logging off and then back on to the remote PC.

4. I had an issue on one of two session not being able to drag and drop items. The mouse worked otherwise for selecting items.

Depending on a connection a slight delay may be needed for the drag n drop to work. Try not to drop immediately but wait for a couple of seconds and then drop.

I have to say on item # 3 that I have callbacks running on the host. I run two callbacks from one host so I can open two sessions (one for each remote monitor). I will have one session drop and the other session stay connected. When I try to reconnect, I get the error even though my 2nd session stays connected. So, this isn't going to be a "check the internet" or "network related" issue. Eventually, after restarting the host, it will work again.

Ok. See my comment for the item 3 above. A logoff/logon should do the trick for now, but we'll certainly fix it because it's obviously a bug.

Thanks!

8)

Hello Martin,

Thanks for the post. Have you tried single-click on the icon in the system tray, instead of double-click?

Hello Claudiu,

You can find the Host log in the C:\Program Files\Remote Utilities - Host\Logs folder. Currently the log contains basic information like from where a connection was initiated (IP address) and what connection mode was used as well as information about errors if any.

We are planning to make the log more informative in future versions though.