Conrad Sallian's community posts

Hello Mike,

Just to add another data point, clipboard copy of straight text (url links, usernames, passwords, etc) seems to have gotten less reliable in 6.2.x ->. Previously, you could reliably expect a copy of short, plain text at either end would automatically appear at the other end without using the menu Get/Set actions. Now I almost always have to use the Get/Set menu action.

We are planning to re-write the code responsible for clipboard sync for ID connections in the near future anyway. Hope that will fix these issues.

Unrelated but another issue: Please promote the 'Ctrl-Alt-Del' menu item back to the main bar as it was in 5.x. It is one of the most used functions and it's a bit silly to have to now dive into a menu to get at it.

That makes sense. We'll probably do that in the next update.

IT Support wrote:
I have the exact same issue.  The work around is to use the accessibility option on the login screen to bring up the online keyboard.  From there, you can use the CAD command.  



It's consistent with multiple workstations on Win7 32-bit.  It's annoying, but you can get in.

Responded via tickets.

Hello Lou,

We will allocate more time and resources on improving how the clipboard copying work then.

Regarding the 6.3 upgrade - I have responded to you via tickets yesterday. The reason could be that you were using a custom installer for upgrade that was set to overwrite existing Host settings during remote upgrade.

We haven't received any other reports about issues with upgrading, although the new version has been around for almost a week now.

Don't hesitate to ask me if you have other questions.

Hello Lou,

Copying/pasting is very different when it comes to copying simple text vs. rich text vs. media content vs. files. What content do you specifically have issues with copying?

Hello Michael,

We have just released version 6.3.0.2. This issue has been fixed in the new version. Please, check it out.

Thanks.

FYI for others: Once you change the name of the address book, you have to UNCHECK & CHECK them from displaying before the name will change in the display.

We fixed this little nuisance in the upcoming update 6.3.0.2, which is soon to be available for download  :)

Hello Michael,

You need to rename the book in the Address book manager (Viewer -> Tools -> Address Book Manager). Like shown on this screenshot  

Hope that helps.

We'll test this too. Thank you for letting us know. Such usability issues can only be revealed by real-world user input :)

Hi Michael,

Ok, we'll test it exactly as you describe and see what we can do.

Hello Michael,

If you are connecting directly, then if you enable "Auto-logon" in connection properties the Viewer will simply automatically log back on to the remote PC. The connection icon will change its state once logged on. Auto-logon also works for Internet ID connections routed via your self-hosted RU_Server.

For internet ID connections routed through our default/hosted servers auto-logon doesn't work yet. However, we plan to add that feature in the future.

Also, if you are sharing address books/or connected to your own RUT server (as we do), it would be nice for it to turn the icon green to alert you someone is currently remoted into that system.

Currently, if you enable the Notification panel on the remote Host, you can see if you are the only person connected or if there are other technicians with an open session.

However, you suggestion does make sense, but only after we implement users and rights management for address books (which we plan to do actually pretty soon). In other words, we need to be consistent so that all features fit naturally the underlying logic/structure.