Conrad Sallian's community posts

Hello Jyrki,

Could you please try to connect in the Full Control mode again, and then send us the log files found here: C:\Program Files\Remote Utilities - Host\Logs ?

Please, send the files to support@remote-utilities.com.

Hello Bretislav,

As it turned out, it was a bug. Thank you for reporting it. We will fix it in the upcoming update 6.1.

Hello Nate,

Thank you for the detailed report! We will put it in our testing queue and see what's happening.

Hello Jean-Marc

We are currently discussing this issue with Avira. We do not understand why Avira keeps treating a legitimate and digitally signed software as a trojan. We only hope that this is my mistake.

This is how to add the program to the exceptions list in Avira https://www.avira.com/en/blog/exceptions-avira-antivirus-3-steps

Bretislav,

Could you please send us the image file itself? You can send it to the email address support@remote-utilities.com .

Hello Bobby,

It's a known bug with authentication. We will fix it in the upcoming update 6.1, which is due in approximately a week.

Bretislav, try to enable the check box "Do not stretch logo" and see if it resolves the issue.

Hello Bretislav,

Thank you for your message.

Could you please clarify if you mean the background setting in the Agent configuration process?

BTW, the manual is going to be updated very soon.

In a sense, yes. By using the IP filter on the RU Server you narrow the list of remote IP addresses with which the server is allowed to communicate. But then again, the IP address of the Viewer or Host may be changing - for example, when the Viewer is installed on a laptop and the laptop travels with its owner often.

So it is only recommended to use the filter if you are sure that Viewers and Hosts fall into a certain IP range and will stay in that range.