Conrad Sallian's community posts

Hi Nic,

We'll re-consider this issue and see if it's possible to be implemented without any potential threats to security.  

Thank you.

Hello Michael,

We will certainly explore this possibility. Thanks for the suggestion!

Thank you Alice. We'll think about adding that to the manual.

Hello Alice,

Thank you for your message.

The log on/log off feature acts like the stand-by mode on a TV set. That is, you can "log on" to the remote PC meaning that you keep the connection alive while not using any specific connection mode.

When you are in the Full Control mode (or any other mode for that matter), by clicking on the X button in the mode window, you close that specific connection mode. But you are still being "logged on" to the remote computer. In order to disconnect completely, just click "Log off" either on the Viewer toolbar or in the context menu of the target remote connection in your address book.

You can also use the Log Off command right away in which case all open connection modes will automatically close.  

Hope that helps. Don't hesitate to ask if you have any questions.

It was perhaps an issue with that single Host. Just in case, here's the KB article that lists possible causes for an ID connection not working: https://www.remoteutilities.com/support/kb/cannot-connect-using-internet-id-connection/

Don't hesitate to request assistance if you ever have any issues. Thanks.

Colin,

Do you receive a password prompt?

Mark D wrote:
My one shows ok. This just shows total used.  If however I have decommissioned say x3, how does the licence know this i.e. that they are no longer used and return the X3 to my count?  There is nowhere that shows the PC's that it is installed on?

Perhaps I am missing the obvious (apologies for this if this is the case)?

The mechanism is simple. The License Key Storage counter retrieves data from the address book records in your Viewer, provided that you logged into the remote PCs in question at least once.

There is no central activation server or something.

Hello Simon,

So what was the cause for not connecting? Did you figure it out?

P.S. ID servers were running perfectly and there were no downtimes since that last one. Well, even that last one was just a human factor, not something with the software itself. Anyway, we'll soon move to a more advanced configuration and we'll notify about it beforehand.

Mark,

Please, try to completely exit the Viewer (File -> Exit) , launch it again and see if the license counter shows correct numbers.

Hope that helps.

Just a small remark to clarify some terms for those who might read this topic later. We call "GMS" the self-hosted program that we offer. It is installed on the customer's premises and facilitates Internet ID connection without resorting to any third-party services.  

Whereas the ID server in question is our company's server that we maintain. It's the default option for the Internet ID connection in Remote Utilities. We were doing some maintenance and update and it took longer than we initially planned (otherwise we would have notified everyone beforehand, of course). So again, sorry for any inconvenience.