Conrad Sallian's community posts

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Conrad Sallian, Support (Posts: 2953)

Nov 03, 2014 9:33:18 am EST

Hello Victorio,

I've responded via the ticket.

black screen

Conrad Sallian, Support (Posts: 2953)

Nov 01, 2014 1:54:00 pm EDT

dongcheol shin wrote:

could you connect my host pc? i can tell you internaet id and password.

Remote session isn't necessary because the problem is apparently on the Host side - we'll see the same black screen in the Viewer as you do.

Please, follow this KB article https://www.remoteutilities.com/support/kb/full-control-and-view-mode-isn-t-working-or-is-unstable/ . Double check that you have recent graphics card driver installed.

black screen

Conrad Sallian, Support (Posts: 2953)

Nov 01, 2014 1:00:47 pm EDT

Hello,

Thank you for your message.

Please, reboot the Host PC and try the Full Control/View mode again to see if it works.

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Conrad Sallian, Support (Posts: 2953)

Oct 31, 2014 5:00:23 pm EDT

Hello Victorio,

Please, try to connect to one of the Win2000 hosts in Full Control/View mode. Then go to C:\Program Files\Remote Utilities - Host\Logs, copy the log files, zip them and send them over to us.

You can send them via a private message or by submitting a ticket.

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Conrad Sallian, Support (Posts: 2953)

Oct 31, 2014 3:33:36 pm EDT

Hello Victorio,

We have been moving to a new website hosting provider and it seems like your last message to this thread was posted right during the migration. So I'm quoting it below:

I installed the latest version of the Graphics Card driver (Intel 82945G) and MSXML 4.0. Unfortunately, it has the same problems than before. I tested 5.3 and 5.1 versions.

It is important to note that these machines are industrial HMIs (Human Machine Interface), with TouchScreens from Elo company.

I tried to use a freeware VNC and it is working*.

Is there an error log somewhere that can give me more info?

Answering your question - currently we don't have any more ideas on what could possibly help you with this issue. Nonetheless, I've requested our developers to see if it's still possible to find a workaround. I'll get back to you soon.

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Conrad Sallian, Support (Posts: 2953)

Oct 24, 2014 6:21:25 pm EDT

Hello Victorio

Please, do the following on your Win2K machines:

1. Uninstall the Host.
2. Open Windows registry, locate the key "HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities" and wipe/delete it.
3. Install the Host again, preferably the oldest version available in the sticky.
4. Reboot the machine.

Hope that helps.

RU 5.7

Conrad Sallian, Support (Posts: 2953)

Oct 22, 2014 9:34:47 pm EDT

Well, definitely you are, because you are using the forum :)

RU 5.7

Conrad Sallian, Support (Posts: 2953)

Oct 22, 2014 9:34:11 pm EDT

Hi Marv,

We'll notify anyone who ever left an e-mail addres with us, such as a customer, a forum user, a free user etc. Unless they explicitly opted out from our newsletter.

So if you are on one of those categories, you should get an email from us.

RU 5.7

Conrad Sallian, Support (Posts: 2953)

Oct 22, 2014 7:26:05 pm EDT

Hello Marv,

Actually we decided to make it the next release (version 6.0). It's almost ready and will be available very soon first in beta, and then the final release.

Thanks.

Drag and drop not visible

Conrad Sallian, Support (Posts: 2953)

Sep 15, 2014 12:40:22 pm EDT

Hello Sherman,

That's correct. To see the remote cursor taking different shapes you need first to enable that in the connection properties, because they are not displayed by default.

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