Conrad Sallian's community posts

Hello Mike,

There might be an issue. We have a planned fix of this issue soon.

Yes. You set the password during Host installation.  If you skipped that, however, you can also set the password later in the Host's security settings.

Hope that helps.

Hello Yaek,

Please, note that it's only McAffee that detects our software as "artemis" (a virus) and this is a false positive. We currently have a response from McAfee that they are considering our false positive report.

As for other detections, these are "riskware", "not-a-virus", "potentially dangerous" etc. It means that the program by its nature is dangerous (remote access software) if misused. Although we usually ask a/v software vendors to also remove that classification, but it's up to them whether to mark a certain program as such or not.

Hope that helps. Don't hesitate to ask me if you have other questions.

Hello Mike,

You need to upgrade first before we can tell what is happening. Please, upgrade to version 6.3.0.4.

However, I can tell that if you can't connect to any computer , then the problem is probably on the Viewer side. Make sure that no antivirus /firewall is blocking the program's network connections.

Hello Allan,

We received a response from them just now. They say that's it's still "malware". Funny thing is - they call the threat "Undetermined malware" and they don't even give any details as for what type/class of "malware" it is.

We will keep sending the requests though.

Allan Knox wrote:
By way of an update, I have just successfully downloaded the zip file on Internet Explorer and it not only downloaded without a qualm, but also passed an inbound file security scan.

The last time when Google/Chrome detected our zip archive as "malware" , a couple of months ago, they responded to our request very quickly and removed the false positive within hours. So we hope they will be as quick this time.

Strangely enough, they don't detect Viewer and Host as such , although the zip archive is nothing more than just the same Viewer and Host msi files zipped.  It seems like they don't even look at the contents, and simply "detect by name".

Allan,

Yes, this is a so-called "not-a-virus" category. The file is not necessarily deleted, Kaspersky is only warning the user that the software is "potentially dangerous" meaning that it can be dangerous if misused.

Hello Allan,

Yes, thank you for reporting this. It's all the more strange to see such a false positive given the fact that we removed the "hide tray icon" feature in the last version just because antivirus programs used to frown upon that.

Anyway, we have just submitted a request to Google to reconsider their "detection".

Hi Michael,

I can only say that I tried to explain our point as best as I could, specifically the reason behind this feature update.

Thank you for your input!

Hello Mike,

It looks like connectivity issues. Can you connect to the remote computer at all? That is, using a certain connection mode like Full Control or Terminal etc.

Also, what is the old version you are upgrading?