Conrad Sallian's community posts

iphone screen display problem

Conrad Sallian, Support (Posts: 2953)

Jan 13, 2015 5:01:11 pm EST

Hello Les,

Glad to hear the issue is resolved. It's true that the mobile Viewer generally requires a bit more time to render the screen than the desktop one. :)

Thanks!

Android Lollipop support

Conrad Sallian, Support (Posts: 2953)

Jan 13, 2015 6:47:19 am EST

Hi Nick,

So it now works, right?

iphone screen display problem

Conrad Sallian, Support (Posts: 2953)

Jan 13, 2015 6:15:41 am EST

Hi Les,

It looks like the graphics card issue on the Host side. Try to upgrade your graphics card drivers, it may help.

Another question - do you only have issues with the mobile Viewer? Does the desktop Viewer work ok when you connect to that same remote PC?

Android Lollipop support

Conrad Sallian, Support (Posts: 2953)

Jan 13, 2015 6:07:28 am EST

Hi Nick,

We updated it again an hour ago (version 11.6). Please, check it out.

iphone screen display problem

Conrad Sallian, Support (Posts: 2953)

Jan 12, 2015 6:39:20 pm EST

Hello Les,

Did you upgrade mobile Viewer and/or the remote Host? I.e. is it after the upgrade that this behavior occurs?

If you upgraded remote Host to the latest version (6.0.0.4 as of Jan 13, 2015) I recommend you restarting the remote PC. Also, please check if you have the latest iOS client installed.

Hope that helps.

Android Lollipop support

Conrad Sallian, Support (Posts: 2953)

Jan 12, 2015 1:00:16 pm EST

Hello Nick,

Just updated the Android app on Play Store. Please, check it out.

Thanks.

Remote Utilities Server - Just finished testing

Conrad Sallian, Support (Posts: 2953)

Jan 11, 2015 5:18:34 pm EST

Hello Martin,

Thank you for the kind words! So often users only write on the forum when something doesn't work, but very rarely - when something works as it should :) Much appreciated!

Upgrading GMS 1.3 to Remote Utilities Server 2.0

Conrad Sallian, Support (Posts: 2953)

Jan 11, 2015 5:13:04 pm EST

Hello Ron,

You can simply uninstall the old server using Uninstall a Program in the Control panel and then install the new server.

Hope that helps.

Connection Issues - Single point in network not accessible

Conrad Sallian, Support (Posts: 2953)

Jan 11, 2015 5:11:17 pm EST

That's good news. :) Don't hesitate to ask, if you have other questions.

Issue with RDP from offsite

Conrad Sallian, Support (Posts: 2953)

Jan 07, 2015 6:35:23 pm EST

Hello,

Could you please check the RDP settings on the remote side, namely the security settings. They might be too restrictive to allow the client to connect.

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