Conrad Sallian's community posts

Hi John,

I would rather not recommend sending an .exe file via email, even a zipped one. Better to just put it online on a website or drop in the Dropbox public folder and share the link.

Hello John,

Thanks for the info. We would do that but the idea behind Agent is to make it as simple to use as possible. You won't believe it but many people have really no idea what a zip file is and how to extract it.  :) It would be a support technician's nightmare to explain not just how to download and run the Agent, but also how to unpack it :)

By the way, after our second review request Google lifted the malware warning at least in Google Webmaster Tools. I'm not sure why Chrome still detects it - perhaps these two things are not directly related. We'll keep on eye on this situation anyway.

Hello!

Thank you for the kind words.

Can you please send us the Host log via a support ticket. You can find the log files in C:\Program Files\Remote Utilities - Host\Logs folder.

Hello Asql,

Well, we didn't notice any anomalies when testing the mobile version on Android 4.4.4 although it was not OnePlus One. Unfortunately, we cannot test the program on each and every available Android device, there are so many of them.   :o

As for resizing, have you tried finger pinch?

Hello Roger,

Thank you for your message. I moved the topic to the antivirus related issues forum as it belongs here.

Does the program in question have any exceptions list where you could add the installation path of Remote Utilities to exclude it from malware scans?

Hello,

Thank you for your message.

What device and Android version you use?

BTW, we'll include a short instruction/guide in the mobile client itself in one of the nearest updates.

I'm trying the long tap as described to perform a right click, but to me it does not seem to work..

any hint?

TIA

Hello,

Did you upgrade the android version to the latest one? Also, please check that your Andorid system meets the system requirements on this page.

You rut guys may have already done this, dunno.

Thank you John for taking the time writing this instruction. I hope it will help everyone to resolve the issue while our request to Google is being reviewed. We sent it couple of hours ago and normally such requests are reviewed for 24 hours or so.

Hi John

What's up with that? I mean, if they know exactly what program it is, why are they blocking it?

This is a good question and we constantly ask ourselves the same. Our website is clean and is being daily monitored by Symantec Norton Secured malware check. The program is signed with a valid VeriSign code signing certificate issued to our company name "Remote Utilities LLC". And we routinely send false positive reports to AV software vendors.    

There is only one explanation to this - many antivirus programs are simply poorly made and the business processes behind signature updates aren't thought out well. It's far easier to mark a file as "malicious" than it is to develop a thorough and foolproof review procedures to avoid false detection.

We are aware of this issue with Chrome and do our best to contact Google and resolve the issue. For some reason they keep detecting Agent as malicious even though we already sent them a review request and explained that the program is perfectly legitimate, signed and is being put on our website which itself is monitored for malware by a third-party (Symantec in this case).  

We'll keep working on this though. Hopefully it will be fixed soon.

Dask DT wrote:
I am on beta 6.0 and I am attempting to chat with a user who has logged into the Windows 2012 Server using RDP. As of 2008 terminal services was renamed to Remote Desktop Services/Protocol so yes they are a terminal session user.

Dask, the chat only works for console session by design. It's not available for terminal sessions, sorry.