Conrad Sallian's community posts


Dell Venue 8 Pro 5830, Full Control or View Only mode doesn't work or sometimes view rotate 90 degree and very unstable

Conrad Sallian, Support (Posts: 3013)
Feb 07, 2015 11:13:33 am EST
Hello Jyrki,

Could you please try to connect in the Full Control mode again, and then send us the log files found here: C:\Program Files\Remote Utilities - Host\Logs ?

Please, send the files to support@remote-utilities.com.

MSI Configuration

Conrad Sallian, Support (Posts: 3013)
Feb 07, 2015 12:17:02 am EST
Hello Bretislav,

As it turned out, it was a bug. Thank you for reporting it. We will fix it in the upcoming update 6.1.

Where is the Linux viewer?

Conrad Sallian, Support (Posts: 3013)
Feb 06, 2015 8:01:14 pm EST
Hello Nate,

Thank you for the detailed report! We will put it in our testing queue and see what's happening.

False Positive on Avira

Conrad Sallian, Support (Posts: 3013)
Feb 06, 2015 11:35:59 am EST
Hello Jean-Marc

We are currently discussing this issue with Avira. We do not understand why Avira keeps treating a legitimate and digitally signed software as a trojan. We only hope that this is my mistake.

This is how to add the program to the exceptions list in Avira https://www.avira.com/en/blog/exceptions-avira-antivirus-3-steps

MSI Configuration

Conrad Sallian, Support (Posts: 3013)
Feb 06, 2015 11:14:50 am EST
Bretislav,

Could you please send us the image file itself? You can send it to the email address support@remote-utilities.com .

Any Updates to fix issues....

Conrad Sallian, Support (Posts: 3013)
Feb 05, 2015 5:02:49 pm EST
Hello Bobby,

It's a known bug with authentication. We will fix it in the upcoming update 6.1, which is due in approximately a week.

MSI Configuration

Conrad Sallian, Support (Posts: 3013)
Feb 05, 2015 4:07:53 pm EST
Bretislav, try to enable the check box "Do not stretch logo" and see if it resolves the issue.

MSI Configuration

Conrad Sallian, Support (Posts: 3013)
Feb 05, 2015 3:41:39 pm EST
Hello Bretislav,

Thank you for your message.

Could you please clarify if you mean the background setting in the Agent configuration process?

IP-Filtering Doesn't work for Internet-ID Connection?

Conrad Sallian, Support (Posts: 3013)
Feb 03, 2015 6:31:18 pm EST
BTW, the manual is going to be updated very soon.

IP-Filtering Doesn't work for Internet-ID Connection?

Conrad Sallian, Support (Posts: 3013)
Feb 03, 2015 6:30:09 pm EST
In a sense, yes. By using the IP filter on the RU Server you narrow the list of remote IP addresses with which the server is allowed to communicate. But then again, the IP address of the Viewer or Host may be changing - for example, when the Viewer is installed on a laptop and the laptop travels with its owner often.

So it is only recommended to use the filter if you are sure that Viewers and Hosts fall into a certain IP range and will stay in that range.