Conrad Sallian's community posts

Since the all-new Remote Utiliites mobile app now also has the File Transfer mode, I would also recommend testing it from mobile Viewer (in the same LAN/WiFi) and see if there's any difference.

Hello,

What is more maddening is that if you happen to install an old version of Remote Utilities Host for whatever reason the viewer will never connect to the Host

A newer Viewer can connect to older Hosts, but only up to a point — certain connection modes may not work as expected, and we recommend upgrading as soon as possible whenever there is a version mismatch. Remote Utilities is dual software by nature: the two modules are meant to come as a pair, at the same version. Unfortunately, we cannot test every possible combination of Viewer and Host versions — we only test matching versions.

and the Host will never update to the more current version.

Version 6 Hosts have supported the Simple Update command since version 6.6.0.5. Before that, the code that handles Simple Update on the Host side simply did not exist. Hosts older than 6.6.0.5 can only be updated manually or by pushing the MSI/EXE installer.

Hello,

You should update the Host. When there is a version mismatch (especially two different major versions) we can't guarantee stable work.

Closing this thread as there's a completely rebuilt app for iOS and Android now available.

Hi Benny,

Thank you for your feedback.

While some features may work if you connect a bluetooth mouse, still there's no full support for it and we are working on it (and the keyboard). We'll definitely add full support for both as soon as we can.

Thanks.

Hello Patrick,

Not automatically, no. The Viewer shows a Host in one window: either the whole remote desktop stretched across all its monitors, or one monitor you pick from the Remote monitors button on the Full Control toolbar. There's no option that maps remote monitors to your local ones one-to-one.

You can get that layout by hand, though. It takes one session per remote monitor:

• In the address book, create two connections to the same Host (same Internet-ID or IP), named e.g. "Monitor 1" and "Monitor 2".
  
• Go to Tools → Options → Remote screen and clear "Tabbed view". Otherwise the two windows dock together as tabs instead of floating.
  
• Open both connections.
  
• In each window, pick a different remote monitor from the Remote monitors button.
  
• Drag each window onto the local monitor you want it on.
  

The catch is that each window is a live session, so it costs two connections instead of one.

Hope that helps.

Version 14.0.3 is available now in stores. Added localization into 23 languages and updated the 'Default tap action' menu as suggested above.

Thanks.

snk-nick wrote:

A really nice feature for the default tap option would be to have it set either to "nothing" or to give the same menu of all connection types the same as when you tap the arrow at the end of the entry.

That makes sense. We'll add 'None' and 'Show menu' options and make the 'Show menu' the default option.

Thank you for your feedback.

Hi Trent,

Yes, sorry. We'll fix the redirect table now.

Thanks for reporting.

A new update has been released and is now available in both stores.

Support for headless machines without a mouse has been added. The cursor is still rendered even when no physical mouse is connected.

A simplified "Add connection" screen with the "Connect now" option has also been added, similar to how it works in the desktop Viewer.



Finally, the connection properties now provide a clearer distinction and switch between Direct connection and Internet-ID connection, again following the approach used in the desktop Viewer.



You can download version 14.0.2 now in Google Play and App Store.

Thanks.