Conrad Sallian's community posts

Hello Bart,

Thank you for your feedback.

After installing the beta Viewer, I upgraded one of my hosts on my LAN using the "Update outdated hosts" tool. I encountered several issues:
- the host does not start after upgrade, so I was not able to reconnect to the host. Luckily it was on my LAN, so I used VNC to connect to it and start the host
- That's when I discovered that the connection password has been wiped and it was blank so I still could not connect, until I reset the password in the host preferences and restarted the host process.
The above two issues make the remote upgrade process completely useless.

Could you clarify what the operating system on the Viewer and Host side was?

Host logs could also be helpful. You could send them to support@remote-utilities.com , just refer to this thread in the subject or body of the message.

Another issue with the beta viewer: the toolbar in full control mode is 2 rows, where it was 1 row previously. Is that an intended permanent change? I would prefer it be a single row, but maybe give an option somewhere to toggle between 2 rows/ 1 row?

Hm, there's still 1 row and we never intended otherwise. Could you please send us a screenshot, or a link to screenshot uploaded elsewhere. You can send it to the support email address above if you don't want to make it public.  

And another issue - I cannot connect to the RU Server from the Beta Viewer. I have not upgraded the RU Server yet.

You should upgrade the server too. Server beta has also been released together with RU.

Looking forward to your reply.

Hello Ron,

Thank you for your post.

I will forward this to our testing and development. We'll look for the possible reason that might be causing this issue.

If we need more information I will let you know. Thanks.

Hello Kevin,

Thank you for your feedback. Yes, indeed - generating ID and sending email don't work for Standard and One-click packages, and work for Agent only. We'll be checking this issue and fix it by the second beta coming soon.

Secondly, the version number for both the viewer and the host after install both indicate 6.4.0.1 (Host) and 6.4.0.2 (Viewer) rather than 6.5

That is correct. We are using 6.4.x.x as an interim version number until we make the final 6.5 release.

Hello Christopher,

The update has been released, you can check out the beta version here https://www.remoteutilities.com/download/beta.php . It has this specific issue fixed, among other things.

Thanks.

Hi Donald,

Thank you for your message. It hasn't been implemented yet but we'll see if we can squeeze it in the final 6.5 release.

Let me know if you have other questions.

Hello Eunjin,

Thank you for your post.

It may look like antivirus software activity and/or Host program files got corrupted somehow. Yes, you need to re-install the program. Make sure that you completely uninstall first, as described here  https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-host

When installing, you can try our new beta release, or install the stable version.

Post your feedback about the beta version in this thread. Posts about the beta version created in other threads will be moved here.

Beta version download: https://www.remoteutilities.com/download/beta.php

Learn more about the new exciting features that the new self-hosted server provides https://www.remoteutilities.com/solutions/self-hosted-server.php

Thank you!

Hello Bjørn,

No simple way I'm sorry. By the way, according to our inner changelog this bug has been fixed in the upcoming 6.5 beta, which is going to be put on the site today, if all goes as planned.

Hello Bjørn

Thank you for your post.

Yes, it's a known bug. We will do our best to fix it as soon as possible.

Hi Mohd,

We are going to publish the beta on the site this Thursday or Friday the least.