Conrad Sallian's community posts

I have a free license key in my email account from 7 years but I have no idea if that is the same key as I am using currently. Would that cause an issue if I use a different free key?

The key doesn't make any difference. You can re-generate it if you want.

Thanks, that rules out the two most common causes. Both sides being on 7.8.4.0 and a Direct connection over the LAN is the right setup.

The Host showing "File transfer active" means the session is being set up. The window going away is on the Viewer side, and the usual fix for that is resetting the Viewer configuration file:

1. Exit the Viewer completely via File -> Exit.
2. Delete

config_4.xml

from

C:\Users\[username]\AppData\Roaming\Remote Utilities Files\

(AppData is hidden by default, so turn on hidden items in Explorer first).
3. Start the Viewer again.

Your address book isn't affected, but you'll need to register the Viewer with your license key again afterwards.

If it still closes, add the Viewer and Host installation folders to the exclusion list of any antivirus on both machines, including Windows' own protection. Antivirus interfering with a file in flight is a known cause of File Transfer failing partway.

If neither helps, please send us the Viewer log and the Host log covering a failed attempt to support@, and we'll look into it.

I have evaluated other remote access software all subscription based and using the same test file which is an exe to install MS power toys 316MB.
Two competitors to RemoteUtilities were able to transfer the same exe file over the LAN here in under 5 minutes or less.

Could you please elaborate on your RU settings?

1. Are both Viewer and Host updated to the same version, 7.8.4.0?

2. Are you using a Direct connection? An Internet-ID connection can auto-detect a LAN route and switch to it, but sometimes it can't, especially if the Host's listening port isn't open on the remote computer. Make sure you use a Direct connection, i.e. specify the local IP address in the connection properties for that specific connection.

Since the all-new Remote Utiliites mobile app now also has the File Transfer mode, I would also recommend testing it from mobile Viewer (in the same LAN/WiFi) and see if there's any difference.

Hello,

What is more maddening is that if you happen to install an old version of Remote Utilities Host for whatever reason the viewer will never connect to the Host

A newer Viewer can connect to older Hosts, but only up to a point — certain connection modes may not work as expected, and we recommend upgrading as soon as possible whenever there is a version mismatch. Remote Utilities is dual software by nature: the two modules are meant to come as a pair, at the same version. Unfortunately, we cannot test every possible combination of Viewer and Host versions — we only test matching versions.

and the Host will never update to the more current version.

Version 6 Hosts have supported the Simple Update command since version 6.6.0.5. Before that, the code that handles Simple Update on the Host side simply did not exist. Hosts older than 6.6.0.5 can only be updated manually or by pushing the MSI/EXE installer.

Hello,

You should update the Host. When there is a version mismatch (especially two different major versions) we can't guarantee stable work.

Closing this thread as there's a completely rebuilt app for iOS and Android now available.

Hi Benny,

Thank you for your feedback.

While some features may work if you connect a bluetooth mouse, still there's no full support for it and we are working on it (and the keyboard). We'll definitely add full support for both as soon as we can.

Thanks.

Hello Patrick,

Not automatically, no. The Viewer shows a Host in one window: either the whole remote desktop stretched across all its monitors, or one monitor you pick from the Remote monitors button on the Full Control toolbar. There's no option that maps remote monitors to your local ones one-to-one.

You can get that layout by hand, though. It takes one session per remote monitor:

• In the address book, create two connections to the same Host (same Internet-ID or IP), named e.g. "Monitor 1" and "Monitor 2".
  
• Go to Tools → Options → Remote screen and clear "Tabbed view". Otherwise the two windows dock together as tabs instead of floating.
  
• Open both connections.
  
• In each window, pick a different remote monitor from the Remote monitors button.
  
• Drag each window onto the local monitor you want it on.
  

The catch is that each window is a live session, so it costs two connections instead of one.

Hope that helps.

Version 14.0.3 is available now in stores. Added localization into 23 languages and updated the 'Default tap action' menu as suggested above.

Thanks.