Conrad Sallian's community posts

Ctrl Alt Del - Does not work

Conrad Sallian, Support (Posts: 2953)

Oct 19, 2015 12:30:28 pm EDT

Hello Jeff,

Thank you for your message. On the remote side, are you using the Host or the Agent? Also, what the operating system on the local and remote side?

Agent temporary as service for remote reboot?

Conrad Sallian, Support (Posts: 2953)

Oct 19, 2015 4:11:24 am EDT

Hi Jeff,

This feature is still in the works. For everything to work smooth it does require some additional changes to be made to other code. We just want to make sure that everything works properly before we release it.

Thanks.

Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Support (Posts: 2953)

Oct 18, 2015 2:02:38 pm EDT

Michael, could you please provide the version number of Remote Utilities app that you installed?

Thanks.

Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Support (Posts: 2953)

Oct 18, 2015 12:52:49 pm EDT

Hello Michael,

I forwarded your report to our developers and asked for input. I'll keep you updated.

Thanks.

Can a computer alternate between host and viewer?

Conrad Sallian, Support (Posts: 2953)

Oct 16, 2015 9:37:49 am EDT

Hello Stephen,

Thank you for the kind words :)

One thing I'm unsure of is can the same PC double as a host and a viewer? Is it as simple as using one or the other utilities?

Yes. Remote Utilities main modules (Viewer and Host) work independently of each other. So you simply need to install both on the same PC and use accordingly.

Don't hesitate to ask me if you have other questions.

Android Version Suggestion

Conrad Sallian, Support (Posts: 2953)

Oct 15, 2015 8:40:51 pm EDT

Hello Frank,

Thank you for your suggestion. Very soon we will be significantly improving the address book in the mobile client and make it look very differently and much closer to how it looks like in the desktop client. That's why it doesn't make sense to make little improvements now, provided that there's going to be a big revamp soon anyway.

Can no longer 'Update outdated hosts'

Conrad Sallian, Support (Posts: 2953)

Oct 13, 2015 12:11:04 pm EDT

Hello Mike,

Currently on viewer 6.3.0.2 trying to push out a 6.2.0.1 MSI.

This looks like a version mismatch. The Viewer checks the Host's installer version against its own version before the update.

It is highly recommended that you first upgrade the Viewer to the most recent version (6.3.0.6) and then upgrade your Hosts to the same version. Having different versions of Viewer and Host can result in unpredictable behavior and issues hard to diagnose.

Is version 6.3.0.6 compatible with windows 10

Conrad Sallian, Support (Posts: 2953)

Oct 12, 2015 2:44:30 pm EDT

Hello Salam,

Nothing special. RU is fully compatible with Windows 10.

Did you try to re-install the Host on the Win 10 machine?

Cannot access RU Hosts but can RDP to them...

Conrad Sallian, Support (Posts: 2953)

Oct 12, 2015 8:08:44 am EDT

Hello George,

If your program settings etc. remain the same, then it's only logical that the connection is affected by something happening elsewhere, namely the network.

In many cases it's idiosyncrasies in the work of the router. How long ago did you reboot the router on the Hosts side?

IOS 8 Crash

Conrad Sallian, Support (Posts: 2953)

Oct 12, 2015 8:04:43 am EDT

Hello AMG,

Thank you for the kind words. Yes, we do our best to update the mobile version as soon as possible to fix the iOS 8 issue. Meanwhile, if you are using iOS 9, the app should be working ok. Please, let us know if you have any issues.

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