Conrad Sallian's community posts

Duplicated ID

Conrad Sallian, Support (Posts: 2953)

Oct 28, 2015 6:28:48 pm EDT

Grzegorz Suchy wrote:
It didnt repeated, but, I have lost cnnection to 3 hosts. I had old [censored] installation there, so it saved me, but I didn't wanted to use TV any more.

Now I wonder... :-/

Grzegorz,

Re-issuing the ID means generating a new ID, which will not repeat the previous ID. This is done to "reset" the connection of the Host with the intermediary server and start it anew.

but, I have lost cnnection to 3 hosts.

How is this issue related to the first one? You said that you were having issues with one Host.

Duplicated ID

Conrad Sallian, Support (Posts: 2953)

Oct 26, 2015 6:01:36 pm EDT

Hello Grzegorz,

Did you re-issue the ID using the "Get new ID" command?

IOS 8 Crash

Conrad Sallian, Support (Posts: 2953)

Oct 22, 2015 8:21:36 pm EDT

Hi Justin,

You are welcome. Don't hesitate to write here if you have any issues in the future.

Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Support (Posts: 2953)

Oct 21, 2015 3:55:30 pm EDT

Hello Michael,

We will try to reproduce the issue but there is a good chance that this issue is caused by the framework/IDE that we use. We will try to determine if that's the case.

Thank you.

IOS 8 Crash

Conrad Sallian, Support (Posts: 2953)

Oct 21, 2015 10:24:00 am EDT

Justin,

We released another update of the iOS app yesterday. Please, install it and let us know if it works now for iOS 8.

connection a HotSpot

Conrad Sallian, Support (Posts: 2953)

Oct 20, 2015 7:06:42 pm EDT

Hello Larry,

There are no requirements as to what specific ISP is used when Internet connection is involved. Wherever there is Internet access, Remote Utilities should work. Except a situation when the ISP or the perimeter firewall in an organization deliberately blocks outgoing connection to our intermediary severs, which is very rare and usually because of an overly strict security policy.