Conrad Sallian's community posts

RU Server can not connect

Conrad Sallian, Support (Posts: 2953)

Sep 09, 2015 1:39:36 pm EDT

Hello Larry,

Looks like a port conflict. Make sure that the port that you use for RU Server (in the RU Server Admin Console -> File -> Network settings) is not also used by another software or service.

Can not connect to any host

Conrad Sallian, Support (Posts: 2953)

Sep 08, 2015 9:31:43 am EDT

Julian,

We updated DNS records for the primary server, so it took some time for the NS records to update worldwide. Usually, it's almost instant but depending on the region/location updating the DNS records may take as much as several hours.

Please, check your connection now.

System requirements (Android)

Conrad Sallian, Support (Posts: 2953)

Sep 04, 2015 7:13:08 am EDT

Hello Mike,

This is probably because it's x86-based mobile device. This architecture is not yet supported, but not in our product per se, but by the IDE that we use to build it.

So we are waiting until the developers of the IDE will add support for x86 processors on mobile devices.

Alt+Tab and Windows+Tab to local PC?

Conrad Sallian, Support (Posts: 2953)

Sep 03, 2015 2:52:02 pm EDT

Hello John,

Yes, it takes some time getting used to. :)

P.S. We reverse-updated our initial news/blog post about this key combination so as not to mislead the users who browse the website and read relative old news. It used to say "Shift+Alt+Tab" at first.

FR: Terminal Enhancement

Conrad Sallian, Support (Posts: 2953)

Sep 01, 2015 3:09:31 pm EDT

iampedro wrote:
Conrad, do you have a eta?

Hello,

We'll most likely implement this in the version next after the upcoming one, if there are no other more pressing priorities. Timewise, it's by Christmas or so.

Don't hesitate to ask me if you have other questions.

Decommisioning Old PC's - Forgot to unregister RU client

Conrad Sallian, Support (Posts: 2953)

Aug 28, 2015 5:31:06 am EDT

Hello John,

Since starting version 6 the registration process is entirely on the Viewer side, unregistering Hosts is no longer relevant. So you can simply delete the Host from your address book.

Thanks.

Alt+Tab and Windows+Tab to local PC?

Conrad Sallian, Support (Posts: 2953)

Aug 27, 2015 5:04:12 pm EDT

john kumpf wrote:
That's why we use a modifier instead that works temporarily, i.e. when pressed.
Then I suggest the best answer is Shift + F12 (or whatever) works temporarily upon the next Alt + Tab or Shift + Alt + Tab. Just not simultaneous. One then the other. Shift + F12 then let go, then, Alt + Tab. If you click or hit some other key or move the mouse or return the window to focus, the effect of Shift + F12 goes away. Or maybe its effect just times out.

Or implement both methods.

Thanks for the suggestion. We'll take a look at it.

can't find app in iOS app store

Conrad Sallian, Support (Posts: 2953)

Aug 27, 2015 4:15:54 pm EDT

Hi John,

Yes, this is our next priority after the we release version 6.5. We are going to make a full-fledged exportable/importable address book in the mobile viewer, so that you could seamlessly sync it with your desktop Viewer.

Unable to make Agent.exe

Conrad Sallian, Support (Posts: 2953)

Aug 27, 2015 4:13:36 pm EDT

BTW, I should update this thread. We had a remote session and found out that it was version mismatch between Viewer and Host. I.e. an older Viewer was used for configuration. Updating the Viewer to the most recent version fixed the problem.

A word of advice to anyone who uses MSI Configurator: before starting the configuration process please make sure that Viewer and Host are the same version, preferably the latest one.

Unable to make Agent.exe

Conrad Sallian, Support (Posts: 2953)

Aug 25, 2015 6:40:29 am EDT

Hello Stefan,

Can I say that this package terribly uninstalls it self?

If it were the case this forum would have been flooded with messages about package not uninstalling itself correctly. Besides, there is nothing special about the uninstaller - it's plain Microsoft MSI installer, we didn't invent the wheel.

If you have issues with installation/uninstallation on your PC, feel free to run this tool from Microsoft to fix these issues https://support.microsoft.com/en-us/mats/program_install_and_uninstall . I assume that it's because of those problems that you cannot run the MSI configuration properly on that PC.

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