Conrad Sallian's community posts

Hello Ron,

Full screen stretch should enable filling the entire screen. Could you please enable this "view mode" and attach a screenshot of your entire screen.

If there is personal and/or sensitive information on your desktop, you can send the screenshot to support@remote-utilities.com .

Hello Greg,

In one of the nearest updates we will implement an ability to apply our digital signature even when configuring custom Agents/Hosts. Hope that will help with this issue.

Hello Jared,

Thank you for your post.

Yes, so far the File Transfer mode (as well as all other modes except Full Control) are only available in the desktop version. On mobile there is only Full Control mode, but we are planning to add more connection modes in the future.

Thank you for the post. This documentation page should help:

https://www.remoteutilities.com/support/docs/keyboard-shortcuts/

Hello Tyler,

Please, check if you can open the site rutils.com on the computer where you run the agent file. In order to send an email message the agent file calls a script on this site.

Hello Curtis,

It seems this issue manifests itself on that specific laptop so you need personalized help. I'm moving this topic to support tickets and we'll continue there.

Hello John,

Thank you for your post. Currently, we are applying final touches to the upcoming beta release, so I will ask our development to include a fix to this problem if possible.

Hello Adam,

Thank you for your message.

Unfortunately, we cannot give any ETA.

Hello Curtis,

Could you please try to run the Viewer as administrator and see if it helps?

Hello Dovid,

You need to enable "Capture alpha-blending windows". Please, check out this troubleshooting article https://www.remoteutilities.com/support/docs/some-windows-or-menus-are-not-visible/

Hope that helps.