Conrad Sallian's community posts

Hello, Alim,

This update is going to have other fixes and a reworked MSI Configurator. Today we'll be doing final testing before we provide it. So it's not this only bug that this update is going to fix.

Although the bug you mention is a security concern, it is not THAT major or urgent as you might imagine. If it is of so much extreme importance for you please restrain from distributing your Host installer for a while before we provide an update.

Sorry, we do not utilize a "piece of cake" approach. We need to make sure that the next update has been tested before we can make it public. Besides, publicly speaking about found exploits doesn't make your existing installations more secure, hope you understand.

Hello Marc,

If we have a beta we will make it public and let our users know about it. But we cannot share each and every step of the development process. Each company decides how much transparency it should provide and we don't believe that being that transparent necessarily speeds up the development process. We would rather spend this time and effort on the development itself.

Sorry, we didn't count how many customers we lost. That would be a useless exercise, given how much work to do we have ahead. We strive to fulfill as many promises as we can but it's not always possible to fulfill them all within a reasonable time frame.

Hello Marc,

Thank you for your message.

We understand how important the Viewer for Mac can be for some users. The work on it is in progress now. Unfortunately, we couldn't provide it earlier simply because there were other priorities - features we needed to implement to increase our paid customer base. It's not that we don't want to or cannot implement all suggestions that we receive, it's only that we work on priorities because we must think about our bottom line. It's as simple as that.

Sorry for any inconvenience.

Hello Alim,

It is this Monday or Tuesday.

Hello Alim,

We will fix this problem with the very next update. Thank you for letting us know.

Hello Lee,

Thank you for the report. We will test it out and try to reproduce.

Hello Lee,

Thanks for the update. Yes, feel free to let us know if you need any help.

had no issues with the upgrade. I will over the next few days change the Internet IDs to the more secure 12 character ID.

This is up to you. You don't have to do that, actually, but if you think that you should - no problem.

Please, be careful when updating the Internet-ID through remote settings - it won't update. This was a protection mechanism but we'll most likely remove it 'cause it's no longer necessary.

Hello Mike,

I'm sorry. That indeed takes more time than we initially expected. Mostly because we put a lot of effort into the new self-hosted server.  

Still, because we fulfill most of our promises (alas, we can't fulfill them all due to sheer time/resources restrictions) and fix 100% of bugs we find I cannot qualify for the press-secretary :)

You are welcome! Let us know if you need any assistance in the future.

Thanks.

Hello Gabor,

We will announce Mac version when it is ready. Perhaps, there'll be an open beta first.