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Version 6.0 Beta - main discussion

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 3:39:49 pm EST

Jeff Lowe wrote:
I checked & rechecked the RU Server address & passwords on all connections & they matched.  I also Removed passwords from all connections & unchecked use passwords in the RU Server & I still see the "!" & sync is still not working.

And how about remote connection via that RU Server? Is it working? Especially when Viewer and Host are on entirely different networks (separated by the Internet) and not both on the same LAN.

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Dual VGA CHIP (integrated and external)

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 3:05:34 pm EST

Hi Peter,

Thanks for the message. It will certainly help if anyone else shares their experience with this.

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False Positive on Avira

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 2:59:30 pm EST

Hello Jean-Marc,

Thank you for your report.

We will certainly send a false positive report to Avira. Meanwhile, you can try to add the program folder (C:\Program Files\Remote Utilities - Viewer\) to Avira exceptions list.

Hope that helps.

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Error "Exception EThread in module rutserv.exe at 000d20cc - Handle invalid"

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 2:34:14 pm EST

john kumpf wrote:
Maybe this is in v6 beta already, but if not, might i suggest that instead of producing

"Exception EThread in module rutserv.exe at 000d20cc - Handle invalid"

Maybe your software could detect that Host is already running and popup an informative message similar to Conrad's response here?

We'll think about this, John. Thanks!


I asked whether they can "run" together. I just tried stopping Host, and running agent, and that worked. So it appears you do not need to uninstall Host, just stop it.

That's correct.

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Version 6.0 Beta - main discussion

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 2:26:44 pm EST

Mike G wrote:
-We requested a (much needed) free-form text field to add a note to each PC's address book entry. Is this available in 6.x? If not, can you add it? This allows us the ability to consolidate info about the PC and user into one location, i.e., RUT!

Mike, we will add this feature to the final 6.0 release.

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Version 6.0 Beta - main discussion

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 2:24:57 pm EST

Hi Jeff,

Jeff Lowe wrote:
I am having difficulties with Address Book Synchronization.  I notice that there is an Exclamation mark "!" briefly displayed on the Cloud Icon for the new box when I add or edit the entry.  This is occurring on all host entries both inside & outside our network.  Port 5655 forwarding is working because I can setup & access Address Book entries.  I do not see anything in any of the logs to indicate what may be causing the problem.

You need to double-check the RU Server address in the address book online sync settings (Address Book Manager -> Target address book -> Edit -> Online synchronization). If you use the password, make sure that it's the same both here on the Viewer and in your RU Server sync settings.

Regarding the RU Server re-installation problem, please try this "Install and Uninstall" troubleshooter from Microsoft http://support.microsoft.com/kb/290301/

Hope that helps.

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Version 6.0 Beta - main discussion

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 11:01:56 am EST

Mike G wrote:
OK, no problem. So if we have 2 people 'synced' to the same address book (me and another person, for example), I must always sync first (from the GMS) before I make any local changes and then 'sync' my changes to the GMS for the other person (and vice-versa)?

Actually the sync is automatic, you don't have to do anything special. Any changes are immediately uploaded to the RU server provided there's working connectivity.

See this post: Installation via RDP problems

Ok, I will check with our developers and update you on the status.

It was this issue: Microsoft MSXML is not installed Error

Ok. Please, try the new version and see if the problem persists.

I was asking what the upgrade strategy/procedure to remotely update all hosts to 6.x?

It's the same as with any other version. You need to either use the vanilla installer or custom-build your own installer and then use the Remote Install tool to upgrade remote hosts. Or do it manually on the Hosts, if need be.

Also, forgot to ask, is v6.0 a free upgrade from v5.6.x?

As per our Upgrade Policy, customers who purchased the software a year before the final release date or later are eligible for free upgrade. Customers who purchased earlier can purchase the upgrade with a discount.

The new version will have a new license key format. So when we make the final release we'll also provide an interface/webpage for customers to replace their old keys with new ones or get a discount coupon.

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Error "Exception EThread in module rutserv.exe at 000d20cc - Handle invalid"

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 7:03:38 am EST

john kumpf wrote:
Is it possible to run "Host" and "Agent" simultaneously on the same PC?  I got this error while trying to run agent.exe on a PC already running Host.  Windows 7.

Hi John,

No, they are mutually exclusive. The Agent is mostly for quick ad hoc support, whereas the Host is a complete app/service that allows you both unattended and attended support.

They share the same program code, that's why they can't run simultaneously. If you want Host to act like Agent, simply enable the Ask User Permission feature.

Hope that helps.

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Downloading agent.exe in Firefox results in: blocked may contain a virus or spyware

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 6:59:14 am EST

Thanks for info, John :) It will certainly be helpful for those who have issues downloading the Agent in FireFox.

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So far so good! EDITED: Found a bug

Conrad Sallian, Administrator (Posts: 2026)

Dec 04, 2014 6:13:35 am EST

Hello Bobby,

Installed the Viewer today, the Icon for Viewer is pinned to my Task-bar, it's just a white icon... no biggie there.

Some Windows idiosyncrasy, no doubt  :) Perhaps, restarting the PC will help.

Didnt see any real good tools for the Viewer to use though...

The focus of this update was making address book management easier. But we'll keep adding new features to both Remote Utilities and RU Server.

kinda of a let down as for PC Information containing to Network Info/PC Security Status...ect which im sure will be in a later version..

This feature is on our roadmap for one of the minor 6.x updates.


I am in a thought process of installing GMS 6.0 and upgrading a Host or 2 to test this baby out all the way..but it is important to keep a remote connection alive to them PC's... dont want a bug.. :

Viewer 6.0 can connect to older Hosts. So you don't have to update all your Hosts all at once. Just update the Viewer and a couple of Hosts.

Also, you don't have to use RU Server (GMS) for all your connections. You can use it exclusively for the Hosts you are testing beta on. And of course, use it for testing the sync functionality.

A word of warning: Before you upgrade your Viewer, run Tools -> Export connections command in the Viewer to save your address book file somewhere as a backup. This way you'll be absolutely sure that whatever happens your address book is safe and you can always get back to it.

EDITED: Trying to modify a MSI package but it gives me a error saying that it is not a actual MSI package. (downloaded version 5.6 and version 6.0 of the Host from website) I am running the Beta Viewer.

Please, try this KB article http://www.remoteutilities.com/support/kb/207/

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