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Help with initial setup - cannot connect

Conrad Sallian, Administrator (Posts: 1976)

May 31, 2014 4:37:37 pm EDT

Hello,

Thank you for your message.

First, let me elaborate on three possible connection types:

1. Direct connection by an IP address or DNS name. In this case no intermediary server is used. Viewer connects directly to Host.

2. Indirect connection by ID: hosted by us. This is the simplest setup - just follow this tutorial to get everything up and running in seconds. You don't have to change any ports.

3. Indirect connection by ID: hosted by you (GMS). You point both Host (Settings -> Internet ID connection settings) and Viewer (selected connection -> Properties -> General tab -> "Change" button) at your GMS. Note that for Host this setting is global whereas for Viewer it's on a per-remote-connection basis, that is you can have records in your address book that use different types of connection. Once you specified your GMS instead of the default ID server at both ends, use the ID of the remote computer in order to connect just like you would do if you used the second type above.

I would recommend you exactly follow the GMS manual as it explains everything you need to know for this advanced (yet powerful) option.

Don't hesitate to write here if you didn't have any success with configuration.

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Can Viewer be password protected?

Conrad Sallian, Administrator (Posts: 1976)

May 29, 2014 4:22:21 pm EDT

Mark Liquorman wrote:

I've got to say, so far I'm really liking Remote Utilities (and I've used gotomypc and  [censored] for years). Still figuring out a few things, but that's normal.

Thanks for using Remote Utilities! Don't hesitate to share with us your suggestions right here on the forum. Though we have certain priorities and implement new features in the order of most impact/importance, we always include user suggestions to our wish list and further to the roadmap if they fit our product's general paradigm well.

Have a good weekend!  :)

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Can Viewer be password protected?

Conrad Sallian, Administrator (Posts: 1976)

May 29, 2014 11:10:39 am EDT

Hello Mark,

Thanks for your post.

Currently, there is no way to set a master password for the entire address book. But this makes a great feature suggestion and we'll definitely consider it for one of our future releases.

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More options

Conrad Sallian, Administrator (Posts: 1976)

May 20, 2014 8:06:31 pm EDT

I'd like to add to what Anton has said. Namely, we are planning to add a simpler version of the chat right into the Full control / View window. The old Chat mode will still be there in case you need more chat features. It's only that the simple chat window/pane (at the right hand side of the screen) will allow you to quickly exchange messages with the remote user during remote support without switching to a separate chat window.

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Feature Suggestion: PowerShell

Conrad Sallian, Administrator (Posts: 1976)

May 20, 2014 7:52:16 pm EDT

Mark MacLachlan wrote:
Thank you!  The more I learn about this tool the more I like it.  So well thought out!

Thanks for the kind words, Mark. We'll do our best to make Remote Utilities even better.  :)

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Managing computer IDs in IOS version

Conrad Sallian, Administrator (Posts: 1976)

May 13, 2014 4:08:46 am EDT

damon pillinger wrote:
100% agree with this post.



your software looks great and given there are 10 licenses for free I would expect 99% of logmein to move to you within a few weeks.



the real downfall of the iOS version is not being able to log into an account and having your machines listed.



It does work very well though and you have me hooked.



Thanks



Damon

Thanks for the kind words, Damon. We'll do our best to improve the product even more with each new release  :)

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How To De-Register A Host (Free Version0

Conrad Sallian, Administrator (Posts: 1976)

Apr 15, 2014 5:30:56 am EDT

Hi Malcolm,

Thank you for your question.

You can do it either remotely or while being physically present at the Host computer.

Remote un-register

Right-click on the connection entry in your Viewer address book, select the "Register remote Host" menu item, then the Unregister radiobutton and click OK.

Unregistering locally

Right-click on the Host icon and select Settings for Host. Click on the Settings button, select Enter license key,  then select the Unregister option and click OK.

Hope that helps.

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Host 'keep alive' frequency?

Conrad Sallian, Administrator (Posts: 1976)

Apr 03, 2014 4:29:08 pm EDT

Hi Mike,

Are there any hosted GMS servers in the UK? (other than hosting our own, of course). If not, any plans to open other public GMS servers?

We are planning on deployment European servers very soon.

If we were to change our customers to our own GMS, can we do this remotely?

You change the mediation server address in the "Internet ID settings -> Advanced" on the Host. Yes, during a session you can remotely change the server the Host is pointing at. However, the remote customer will have to restart the Host (Stop Host then Start Host) so that the Host applies the new setting. Or you can simply reboot the remote PC, or reboot the Host service using a .bat script.

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power control, wol, mac address

Conrad Sallian, Administrator (Posts: 1976)

Apr 03, 2014 10:18:09 am EDT

rene dussen wrote:
Thanks for reacting Conrad! Issue is solved. The mac adress gets filled automaticly. Leaving out the ':'  between the numbers confused me probably.

Glad to hear you figured it out! :) Don't hesitate to drop us a message or post on the forum if you ever need help.

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Windows 2012r2 server extremely slow performance

Conrad Sallian, Administrator (Posts: 1976)

Apr 02, 2014 7:01:55 pm EDT

Hello Jim,

Thank you for the report. What video settings do you mean? Have you changed FPS in the Connection Properties to a low value? That might be the very cause of the issue. Try to use the default setting.

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