Conrad Sallian's community posts

Hello Nijel,

Thank you for your order!

It says on the Starter page that if you want to upgrade to Mini you just pay the difference. I can't seem to find where to do that on the website?

Yes, that is correct. Currently, we are finishing preparing a special upgrade form which will allow our customers to order upgrade keys. Meanwhile, we can simply give you a 50% discount for the MINI license.

Feel free to start a support ticket and I'll send you your coupon code. Thanks!

Hi Josh,

Just responded to your ticket. Have you tried to enable this "Use legacy capture mode" option?

Hello,

Then it's either an outdated root certificate or intermediate certificate problem. As an example, here is how the monitor driver properties window looks now on our test PC, RU version 6.8.0.1 downloaded from the site.

Hello,

Thank you for your message.

The monitor driver is signed. This problem might arise because some root and/or intermediate certificates might need to be updated.  

DigiCert (the CA we use to sign our software) provides a list of root and intermediate certificates on this page: https://www.digicert.com/digicert-root-certificates.htm

Updating Windows 10 is also recommended. You can even first try that.

Hope that helps.

Hi Mohammed,

Please, send Host log files to the email support@remote-utilities.com for our examination. Looks like the Host has issues communicating with our relay server.  

Thank you.

Hello Bernie,

Thank you for your message.

We are planning to release Viewer for Mac first. The Host is going to come later, but not this year.

Hi EJ,

Thank you for the details! Please, let us know if this problem re-appears.

Hi EJ,

Couple of more questions:

1. Where specifically (in what window/dialog) are you trying to enter the password?

2. Do you have any third party, i.e. non-Microsoft, security software installed on the server?

Looking forward to your reply.

Hi EJ,

Sorry, one more question. When you updated Remote Utilities, did you restart the server machine? It is recommended you do so if possible.

Looking forward to your reply.

Hello EJ,

Thank you for your message.

Is this happening in all cases? I.e. is it 100% reproducible or just happens erratically?