Conrad Sallian's community posts
Don't see second monitor on host
Cannot access hosts on Windows 10, but OK in Windows 7
Don't see second monitor on host
Cannot access hosts on Windows 10, but OK in Windows 7
Hello Michael,
Thank you for your post.
- The typed in password is incorrect
- The password is not set on the Host side
In either case you need to re-set your password. Right-click on the Host icon in the system tray, select Settings for Host, then Security. In the security dialog click Change password, enter a new password and confirm it and close the settings windows.
Hope that helps.
Thank you for your post.
This should be temporary , only for a second or two when the Viewer tries to connect. If connection is successful, the connection thumbnail converts to the Logged on status. More about connection statuses.When I try to login to my hosts via a Windows 10 PC (with RU 6.7.0.2) an on-line host immediately goes off-line/unknown.
If you repeatedly receive a password prompt this can mean either (or both) of the following:As well I am usually repeatedly prompted for username and password despite entering them correctly.
- The typed in password is incorrect
- The password is not set on the Host side
In either case you need to re-set your password. Right-click on the Host icon in the system tray, select Settings for Host, then Security. In the security dialog click Change password, enter a new password and confirm it and close the settings windows.
Hope that helps.
Don't see second monitor on host
Hello Rod,
Thank you for your message.
The black screen issue may be caused by different reasons by usually it's either "Host restart required" (after the installation, that is) or graphics card/drivers issue in which case the driver should be updated.
Solutions listed on this troubleshooting page can also help. Let us know if you manage to get rid of this issue.
Thanks.
Thank you for your message.
The black screen issue may be caused by different reasons by usually it's either "Host restart required" (after the installation, that is) or graphics card/drivers issue in which case the driver should be updated.
Solutions listed on this troubleshooting page can also help. Let us know if you manage to get rid of this issue.
Thanks.
I cannot connect to Host
Hello Mohammed,
Thank you for your message.
Host listening port (5650 by default) isn't used by Internet-ID connection. It is only used for direct connection. Anyway, please check out this troubleshooting guide.
If that doesn't help, please let us know. Thanks.
Thank you for your message.
Host listening port (5650 by default) isn't used by Internet-ID connection. It is only used for direct connection. Anyway, please check out this troubleshooting guide.
If that doesn't help, please let us know. Thanks.
Internet ID #
Hello Mark,
P.S. We try to improve update-related features with each release. Now you can automatically update both Viewer and Hosts, meaning that you just need to click a button and the program will do the rest. This tutorial explains how, see "Updating Viewer Method 1" and "Updating Hosts Method 1".
Note that the word "automatic" here doesn't mean that the program updates on its own without the user's consent. It is the user who makes a decision and initiates the update process.
Yes, the 12-digit IDs are now the current format. However, 9-digit IDs are also supported for backward compatibility. That is, you can still connect to older Host installations from newly updated Viewer.Is this OK; that is, is he telling me the correct ID?
Automatic download of an update file was implemented only recently. That's why it's not available in version 6.3 and earlier.Just realized that the "Check for Updates" button on my current version doesn't work! So manually downloaded and installed new version.
P.S. We try to improve update-related features with each release. Now you can automatically update both Viewer and Hosts, meaning that you just need to click a button and the program will do the rest. This tutorial explains how, see "Updating Viewer Method 1" and "Updating Hosts Method 1".
Note that the word "automatic" here doesn't mean that the program updates on its own without the user's consent. It is the user who makes a decision and initiates the update process.
Sync RDP settings across multiple viewers
Sync RDP settings across multiple viewers
Hello John,
Unfortunately, this is not something we have control over. Windows has its own way to store RDP settings. See, for example, this discussion.
Thanks.
Unfortunately, this is not something we have control over. Windows has its own way to store RDP settings. See, for example, this discussion.
Thanks.