Conrad Sallian's community posts


Keep screen saver from kicking in/locking

Conrad Sallian, Support (Posts: 3061)
Apr 09, 2015 3:12:20 pm EDT
Then I will add this to our wish list  :)

Keep screen saver from kicking in/locking

Conrad Sallian, Support (Posts: 3061)
Apr 09, 2015 1:37:22 pm EDT
Hello John,

Thank you for your message.

Am I right thinking that you suggest adding a feature that does what caffeine is doing - emulating a key hit every once in a while to keep computer from being locked?

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Conrad Sallian, Support (Posts: 3061)
Apr 09, 2015 9:19:32 am EDT
Unfortunately, we couldn't reproduce the issue.

Host will not Launch

Conrad Sallian, Support (Posts: 3061)
Apr 09, 2015 9:18:26 am EDT
Thanks for the info. Since Remote Utilities is a simple utility that doesn't leave a lot of traces, the conventional way of uninstalling it always wins.

Wiping the registry key is an additional measure to make sure the uninstall is complete and the Host settings are reset. But there's only one such key, so it's easily done manually and no additional tools are needed.

Don't hesitate to ask if you have other questions.

Host will not Launch

Conrad Sallian, Support (Posts: 3061)
Apr 08, 2015 1:35:56 pm EDT
Phil,

The information in #6 was a bit outdated. The correct registry path is HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\ . I have now also fixed/modified that old post.

First, try to simply remove that registry key, restart the PC and see if the Host works. If not, then you may try the same but with re-installing. Needless to say you must be an administrator on your PC when doing installation.

Host will not Launch

Conrad Sallian, Support (Posts: 3061)
Apr 08, 2015 11:32:41 am EDT
Hello Phil,

Are you trying to launch the Host by clicking on the executable file in the installation folder?

Draw and drop doesn't work with 6.2 viewer

Conrad Sallian, Support (Posts: 3061)
Apr 07, 2015 11:56:57 am EDT
Hi Vasilis,

Thank you for the kind words  :) We do not publish a single list of bugs-to-fix. Fixed bugs are shown postfactum on our Version history page https://www.remoteutilities.com/product/release-notes.php.

But if a user reports a bug and we can reproduce the bug - we quickly acknowledge it and put into the queue for further fixing. :)

No view on rotated screen

Conrad Sallian, Support (Posts: 3061)
Apr 07, 2015 8:14:17 am EDT
Hi Simon,

Glad to hear it fixed the problem. This option was added for compatibility because of some screen capture algo changes in the recent Windows versions, namely 8/8.1.

Windows 10 looks more promising, btw.

Draw and drop doesn't work with 6.2 viewer

Conrad Sallian, Support (Posts: 3061)
Apr 07, 2015 7:13:28 am EDT
Hello Vasilis,

This is a confirmed bug. We will fix it in the next nearest sub-minor update very soon.

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Conrad Sallian, Support (Posts: 3061)
Apr 07, 2015 7:07:12 am EDT
Sorry, my question was different - did you use the Alt key in other situations, apart from switching the language? Did it work?