Conrad Sallian's community posts

Michel,

Still get the error message, but now says allowed 0 pc's

Have you upgraded your Hosts to version 6.1.0.3 as well?

If you still can't make it work, we can schedule a remote session - I could connect to your Viewer PC to help you with that.

Hello Michel,

I've just made a quick search in our license database and found that you have a 5-PC commercial license.

So my remark above about 22 PCs is incorrect. With your license key (for 5 PCs) you can control 5 computers. If you have other commercial keys I didn't find just let me know via email support@remote-utilities.com

Thanks.

Hello Michel,

Thank you for your message.

So on the laptop I for testing purpose upgraded Viewer to 6.1.0.3 and now when connecting to a remote pc I get the following message.

Starting version 6.1 the Host is a "free-floating" module that doesn't require registration. In order to avoid any conflicts, please update all modules, not just the Viewer.

Then clear your License Key Storage and re-add your commercial license. You should be able to control 22 pcs, just like your license permits.

Hope that helps.

Hello,

Thank you for your message.

Please, check that:

1. You didn't accidentally pressed the Full Control / View toggle icon (it's the first icon on the toolbar in the Full Control mode). When it is pressed, you are in Full Control mode. When it isn't, you are in View only mode with mouse and keyboard not working.

2. Provided that #1 is not the case, does this happen all the time or do the keys work after you re-initiate the remote session?

It seems like the arrow keys issue occurs when tabs are disabled in Full Control mode (i.e. each session is in its own window). We managed to reproduce it and we'll be working to fix it in the nearest update. Thanks Larry.

Meanwhile, as a workaround the tabbed mode can be used. Sorry for any inconvenience  :)

I would actually appreciate very much working in a remote session with you. Let me know how and when and I will make myself available.

Ok. I'll send a PM or an email soon.

Mike,

Yes, we understand. Although, it should be noted that it's unlikely that a signed executable is a huge factor that changes the attitude of antivirus programs towards programs they check. Normally, they have a whole lot of factors / parameters that they consider when they return their verdict.

Could you not embed the digital signature into the RUT licence key?

I'm not sure if it's a better way than creating online configurator, but I will add this idea to our idea bank anyway. Thanks!  :)

Hello Ziz,

Thank you for your question.

We are not planning to change our free offering in the foreseeable future. So you can safely use the software for free provided that you honor the terms of the free license and our EULA.

By the way could I use the free viewer on more than 1 computer?

Yes, you can.

Larry Gray wrote:
One other thing to add about keyboard or remote control as a whole.  At times I have several windows open and occasionally one of the remote hosts will timeout and go to login screen.  I have to end the session and bring it back up in order to do any remote control.  The "send ctrl-alt-del" function works, but then I can't type or click anything in the window unless I restart the session.

Is this happening in 100% of all cases or only in some cases?

Regarding the arrow keys bug - unfortunately, we couldn't reproduce it here. It certainly has something to do with a specific machine or configuration. Without remote access we won't be able to diagnose it. We could schedule a remote session, connect to your Viewer machine and from that machine connect to a remote machine using your Viewer and try to diagnose the issue.