Conrad Sallian's community posts

Regarding the arrow keys bug - unfortunately, we couldn't reproduce it here. It certainly has something to do with a specific machine or configuration. Without remote access we won't be able to diagnose it. We could schedule a remote session, connect to your Viewer machine and from that machine connect to a remote machine using your Viewer and try to diagnose the issue.

Hi John,

john kumpf wrote:

Will the agent.exe resulting from the configurator be digitally signed by Usoris under your certificate?

No while you are using the offline MSI configurator. And that's why we have an online configurator in our plans. This will allow us to sign the output file with our digital signature.

No ETA for that , unfortunately.

Hi Jeff,

Thank you very much! Now we have some information to start with and will see what might be causing this issue.   :)

john kumpf wrote:
It was with your hosted service, the default. I dont have my own RU server running. And i have not tried this again since i posted so i dont have any more data on it. But thanks for looking into it.

That explains it. IPv6 doesn't work with our hosted service as of yet.

Hello Larry, hello Jeff,

I'd like to ask you to update to version 6.1.0.3 that we released couple of days ago. And let me know if the issue with arrow keys still persists.

Also, I need information about the keyboard. And (from Jeff) information about the OS on the Viewer and Host PCs.

Thank you!

Hello John,

Just wanted to clarify this issue with ipV6. When you enable it and cannot connect - is it through our hosted service or your self-hosted RU Server?

Thanks!

Hi Michael,

Glad to hear the issues are resolved  :) Don't hesitate to send us a message or write here on the forum if you have any issues in the future.

Thanks!

Hello Larry,

We'll be testing the arrow keys issue and try to reproduce it. Perhaps we'll ask additional clarifying questions along the way.

Hello James,

Update 6.1 is available. Please, update to the new version and then see if the issue persists.

https://www.remoteutilities.com/download/

Also, I recommend you restart your remote PC/PCs after Host installation.

Hello Larry,

Thank you for your message.

1) Not able to stay connected, constantly having to stop and start host (using [censored] !?!?).

If you mean the "Access denied" bug, you didn't need to start/stop Host for that. You could jus log off / log back on (in Remote Utilities).

Anyway, yesterday we released version 6.1 that fixed that bug altogether. You can download it here https://www.remoteutilities.com/download/

2) Still unable to use the arrow keys.

Try the new version.

3) Stupid problem with security mode not supported when trying to connect to remote host

This is the bug from p.1.

4) and now, can't install 5.6 (which worked!) because of an error during install about "Unable to Read TROMServerOptions" which I found on the forums but never saw a fix for it.

Just install the latest 6.1 and see if it works for you. Make sure that you upgrade both parts - Viewer and Host.

If you have any issues, please let us know.