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Windows 10 update KB4103721 black screen (ver 1803)

mrabbitt, User (Posts: 3)
May 22, 2018 11:09:06 am EDT
To roll back the update, we booted into "System Restore" off the UEFI boot menu which takes you to a Windows recovery and troubleshooting menu where you can either select system restore or roll back Windows.

Conrad, Support (Posts: 2923)
May 22, 2018 11:27:20 am EDT
Thank you for your post. Our team is already investigating the issue and we will see what might be causing this a how we can fix it.

Conrad, Support (Posts: 2923)
May 22, 2018 12:14:44 pm EDT
Windows 10 Cumulative Update KB4103721 Version 1803
Specifically some users mention that this update prevents the computer from booting (we were reported that too by a different user of ours).
Hopefully, Microsoft will patch this with another update soon.

Chuck Wagner, User (Posts: 5)
May 23, 2018 11:39:16 am EDT

Richard Sheasley, User (Posts: 2)
May 24, 2018 7:37:26 pm EDT

Conrad, Support (Posts: 2923)
May 28, 2018 1:21:05 pm EDT
Do you have SSD drivers in your system? There are some known issues.
We tested this updates several times in our laboratory but update went seamlessly and the Host started normally as it should. Perhaps, it has something to do with specific hardware.

Richard Sheasley, User (Posts: 2)
May 29, 2018 4:29:28 pm EDT
No SSD drive, first thing I had done was also to test the hard drive in the system with a Checkdisk full test. Then after the first day of getting the system started and running I looked at the event viewer and clearly saw a list of services errors: Log Name: SystemConrad wrote:
Do you have SSD drivers in your system? There are some known issues .
We tested this updates several times in our laboratory but update went seamlessly and the Host started normally as it should. Perhaps, it has something to do with specific hardware.
Source: Service Control Manager
Date: 5/24/2018 12:57:37 PM
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: My-PC
Description:
The RManService service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">(And there were a few other services with the same Error 7000 and 7009, but either uninstalling or shutting down the services for the other devices and then restarting and re-enabling all but 1 software package besides Remote Utilities Host has resulted in the system to again start up properly, and continue to run since Weds afternoon of last week. There are also many reports of a specific AV software causing issues with this KB update, but again I do not have that particular AV protection software running on my system either.... I will probably be reinstalling the last software package (GPS software) shortly but have left the Remote Utilities off this PC until I hear about some sort of update from Microsoft on the KB or an newer version of Remote Utilities Host becomes available.
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2018-05-24T16:57:37.925608400Z" />
<EventRecordID>2158</EventRecordID>
<Correlation />
<Execution ProcessID="820" ThreadID="3480" />
<Channel>System</Channel>
<Computer>My-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">RManService</Data>
<Data Name="param2">%%1053</Data>
<Binary>52004D0061006E0053006500720076006900630065000000</Binary>
</EventData>
</Event>
And also: Log Name: System
Source: Service Control Manager
Date: 5/24/2018 12:57:37 PM
Event ID: 7009
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: My-PC
Description:
A timeout was reached (30000 milliseconds) while waiting for the RManService service to connect.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7009</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2018-05-24T16:57:37.925608400Z" />
<EventRecordID>2157</EventRecordID>
<Correlation />
<Execution ProcessID="820" ThreadID="3480" />
<Channel>System</Channel>
<Computer>My-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">30000</Data>
<Data Name="param2">RManService</Data>
<Binary>52004D0061006E0053006500720076006900630065000000</Binary>
</EventData>
</Event>

Ryan Annear, User (Posts: 8)
Jun 14, 2018 11:01:30 am EDT

Conrad, Support (Posts: 2923)
Jun 14, 2018 11:56:43 am EDT
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