Conrad Sallian's community posts

Host will not Launch

Conrad Sallian, Support (Posts: 2953)

Apr 08, 2015 11:32:41 am EDT

Hello Phil,

Are you trying to launch the Host by clicking on the executable file in the installation folder?

Draw and drop doesn't work with 6.2 viewer

Conrad Sallian, Support (Posts: 2953)

Apr 07, 2015 11:56:57 am EDT

Hi Vasilis,

Thank you for the kind words :) We do not publish a single list of bugs-to-fix. Fixed bugs are shown postfactum on our Version history page https://www.remoteutilities.com/product/release-notes.php.

But if a user reports a bug and we can reproduce the bug - we quickly acknowledge it and put into the queue for further fixing. :)

No view on rotated screen

Conrad Sallian, Support (Posts: 2953)

Apr 07, 2015 8:14:17 am EDT

Hi Simon,

Glad to hear it fixed the problem. This option was added for compatibility because of some screen capture algo changes in the recent Windows versions, namely 8/8.1.

Windows 10 looks more promising, btw.

Draw and drop doesn't work with 6.2 viewer

Conrad Sallian, Support (Posts: 2953)

Apr 07, 2015 7:13:28 am EDT

Hello Vasilis,

This is a confirmed bug. We will fix it in the next nearest sub-minor update very soon.

Toggle Language

Conrad Sallian, Support (Posts: 2953)

Apr 07, 2015 7:07:12 am EDT

Sorry, my question was different - did you use the Alt key in other situations, apart from switching the language? Did it work?

No view on rotated screen

Conrad Sallian, Support (Posts: 2953)

Apr 07, 2015 7:03:54 am EDT

Hello Simon,

Thank you for your report. Please, try the following:

1. On the Host computer - right click on the Host icon, select Settings for Host -> Options, and enable the "Use legacy capture mode" option.

2. Restart the Host computer/tablet.

Hope that helps.

one host on multiple viewers with different licenses

Conrad Sallian, Support (Posts: 2953)

Apr 06, 2015 4:57:09 pm EDT

and different hunters can have a license to shoot a different number of ducks each

That is, "free" hunters have a 10-duck license each. But there are also hunters who purchase licenses to shoot a lot more ducks than that :)

one host on multiple viewers with different licenses

Conrad Sallian, Support (Posts: 2953)

Apr 06, 2015 4:52:08 pm EDT

Hello Mike,

Yes, you can. Starting version 6.1 the license code is applied on the Viewer side only. The Host actually doesn't care who connects to it.

Let me give you an example. A flying duck can be shot at by multiple hunters, and different hunters can have a license to shoot a different number of ducks each. Their license doesn't tell what specific ducks they can shoot, it only sets the total limit. Also, the same duck can be simultaneously shot by multiple hunters.

So the duck is a Host, hunters are Viewers, however stupid this example might sound. :)

Toggle Language

Conrad Sallian, Support (Posts: 2953)

Apr 06, 2015 7:55:34 am EDT

Hello,

Thank you for your message.

Is Alt working in other situations? Could you check that?

Draw and drop doesn't work with 6.2 viewer

Conrad Sallian, Support (Posts: 2953)

Apr 05, 2015 5:18:51 pm EDT

Hello Vasilis,

Thank you for the information. We'll check it out and try to reproduce the issue.

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