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Knowledge Base

Cannot get a free license key

Symptom

You click on the Get Free License button in the License Key Storage, enter license owner's name and email address and click OK but nothing happens. The License Key Storage remains empty.

Cause

Our website remoteutilities.com may have been blocked by firewall software at your computer level or at the perimeter/ISP level. The Viewer needs to contact a script page on our website to generate a key and add it to the License Key Storage.

Solution

Use this online key generator to generate a key and have it sent to your email address. Copy the key from the email message when received, paste it into the License Key Storage and click Add.

Tags: Licensing

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