Pauline's community posts

Hello Wesley,

Thank you for your message.

Please try using this Microsoft tool which helps to automatically fix issues that might be preventing you from installing/uninstalling programs. You just need to download the troubleshooter, run it and then follow the steps provided by the tool. After running the troubleshooting tool, please try updating your Viewer once again or installing the latest version from scratch.

Hope that helps.

Hello Roy,

Thank you for your message.

Yes, when you connect to a remote Host using the Full Control connection mode, your actions take over the remote Host machine, so it does, unfortunately, interrupt the remote use from working.
However, there are some other connection modes that do not interrupt remote user and do not take over the control from them when used. For example, you can use File Transfer, Terminal, Task Manager, Remote Registry and Execute connection modes without interrupting the remote user.

Please let us know if you have more questions.

Hello Flavio,

Thank you for your message.

Could you please elaborate a bit more on the feature suggestion? Do you mean the Lock input and screen feature that locks the keyboard and mouse input for the remote user during the current session? If so, then this feature is already available from the Toolbar within the Full Control connection mode (it's an icon with a lock symbol). If you mean something else, then could you please describe what exactly would the "Scroll Lock" feature do when enabled?

Looking forward to your reply.

Hello Jim,

Thank you for your message.

In order to transfer your current Viewer installation to a new workstation, you need to do the following:
1. Install Viewer on the new computer following this guide.
2. Locate the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ and the files connections_4.xml and config_4.xml and copy them to the same folder of the new Viewer installation.
This will copy over your General address book and Viewer settings.
3. Alternatively, you can also manually export and import the address book following this guide.
4. Make sure to register your new Viewer with your license key as described here.

Please let us know if you have more questions.

Hello Mark,

Thank you for your message.

I'm glad to hear you've already figured out the issue! Issues like this one might occur due to activity of some antivirus software (including Windows Defender), so if you haven't done so already, we'd recommend that you add Remote Utilities to the exception list of any a/v software you might have on your computer in order to avoid similar issues in the future. You can find more detailed guide on how to do so on this page.

Hope that helps.

Hello Christopher,

Thank you for your message.

Currently, there's no such feature that would allow automatic screen recording from the Server's side. However, I'll forward your feature suggestion to our developers for a review to see if we can implement it or other similar functionality in our future updates.

Let us know if you have more questions.

Hello Leo,

I'm glad to hear we were able to help!

Please feel free to let us know if you have more questions or need our assistance.

Hello,

Yes, if Usoris directory in the Windows Registry Editor does not exist along with the C:\Program Files (x86)\Remote Utilities - Host\ folder then you've removed all traces of the software.

Hope that helps.

Hello Karen,

Thank you for your message.

To ensure that Host was completely removed from your computer, you would need to check that the folder Remote Utilities - Host\ does not exist in the C:\Program Files (x86) directory and that the registry keys in the following directory was deleted as well: HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\. In addition please make sure to restart your PC after completing all uninstallation steps.
As long as you've also properly uninstalled Host (the same way you'd uninstall any other software) and cleaned up the above traces, you can be sure that Host along with its settings was completely uninstalled from your computer.

Hope that helps.

Hello Leo,

Do you mean that you're trying to install a third-party software using the Remote Install Tool? The option in the menu that you're referring to is for the Remote Install Tool which can only be used to deploy Hosts and not the third-party software.
For the purpose of installing third-party software you can use the Execute connection mode or just connect to a remote machine using the Full Control mode and install software as you'd normally do.

Hope that helps.