Pauline's community posts

Hello David,

Thank you for your message.

Could you please let us know what version of Host and Viewer you're currently using? In addition, please let us know what are you trying to copy/paste when the issue occurs, i.e. is it a plain text, some type of file or something else.

Looking forward to your reply.

Hello Chris,

Thank you for your message.

Unfortunately, our developers are still testing this issue out. However, we've received reports from a couple of other users, that updating their iPad OS and/or re-installing Viewer app had helped them to resolve the issue, so perhaps something in the subsequent iOS was fixed which, in turn, helped to fix the issue.
Could you please make sure that your iPad is updated to the most recent available version 16.2? In addition, please also try uninstalling Viewer app from your iPad and then re-installing it once again.

Let us know if this helps or if the issue persist.

Hello,

Thank you for your message.

I've forwarded your question to our development department since I need to check with them if there are any updates on the ETA. I will get back to you with an update on this as soon as I hear back from our developers. Sorry for keeping you waiting.

Let us know if you have more questions.

Hello Frank,

Thank you for your message.

Unfortunately, Viewer for Mac/Linux is still in a beta version and doesn't support the sound capture yet, though we will definitely implement it in the subsequent releases. You can check all features currently available for Viewer for Mac/Linux on this page.

Hope that helps.

Hello Abhinav,

I'm glad it helped!

You can try restoring your address book from an automatically created backup file as described here if you haven't removed the backup folder previously as a part of uninstallation process.

Let us know if you have more questions.

Hello Abhinav,

Thank you for your message.

Please try the following and see if this helps to resolve the issue:
1. Fully exit the Viewer (File -> Exit).
2. Locate the folder %appdata%\Remote Utilities Files\ and delete the file config_4.xml.
3. Restart Viewer. This will re-create the configuration file and should help with the issue.

Please let us know if the issue persists.

Hello,

Thank you for your message.

Releasing Host for Mac/Linux is currently among our biggest priorities, but, unfortunately, we can't provide any ETA or schedule for this release for now.

Let us know if you have more questions.

Hello David,

Thank you for your message.

Could you please clarify if you receive the warning message on your Host or Viewer computer? Do you use Agent or Host?

Looking forward to your reply.

Hello Walter,

Thank you for your message.

Could you please try enabling the Use legacy capture mode checkbox in the Host Settings -> Other tab and see if this helps to resolve the issue? Please make sure to restart Host after enabling the feature in order for the changes to be applied.
You can also update the Host Settings and enable the Legacy capture mode feature remotely via the Remote Settings feature. When using this feature, Host is automatically restarted when you submit changes, so please allow a couple of minutes for Host to restart before trying to connect.

Hope that helps.

Hello Peter,

It might be that some of the keep-alive settings might be affected by Windows Defender which, in turn, interrupts the connection. Could you please try adding the following Remote Utilities installation folders to the exception lists as described here:
C:\Program Files (x86)\Remote Utilities - Viewer\
C:\Program Files (x86)\Remote Utilities - Host\

After adding the folders to the exception list, please restart Host computer, connect to it once again and see if the issue persists.

Hope that helps.