Pauline's community posts

Hello,

Thank you for your message.

Please note that this notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or from a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).

Hope that helps.

Hello,

Thank you for the provided details.

I will forward this issue to our developers and check with them to see if they can provide any feedback on it.

I’ll get back to you with an update on the issue shortly.

Hello Julien,

Thank you for the clarification.

I’ll check on the issue with our developers to see if they can provide any feedback on this issue.

I’ll get back to you with an update on this shortly.

Hello,

Thank you for your message.

Yes, you definitely can connect your AD to the RU Server and set up the address book sync so that the connections are pulled automatically. In order to do so, please follow this guide. In this case, all Internet-ID codes for the added connections should populate automatically (please make sure that Internet-ID is enabled in the Host Settings).

Let us know if you have any questions.

Hello Julien,

Thank you for your message.

Could you please confirm if you mean that you can't rename your connections in the address book due to the AD sync being enabled? If this is the case, could you please if you've tried editing connection names after importing them to your address book as described here?

Looking forward to your reply.

Hello Jim,

I’m glad to hear it works for you now!

Please feel free to post another message if you have any questions  or need our assistance.

Thank you.

Hello Jim,

Thank you for your message.

Please note that when using a custom installation package, the email with the Internet-ID code and encrypted credentials will be only created if there is no traces of previous Host installation on the computer. In order to avoid this issue, please make sure to enable the following checkbox when configuring Internet-ID settings:
When updating existing Hosts, overwrite their Internet-ID code with the generated code
This checkbox will ensure that, even if there is an existing Host installation on the computer, the installer will update its settings and overwrite its Internet-ID code to a new one which will be sent to your email address.

Alternatively, you can also fully uninstall Host following this guide prior to launching a custom installation package - this will remove any remaining traces (such as settings) of previous Host and a new code will be generated during the installation.

Hope that helps.

Hello,

Thank you for the provided files.

Could you please confirm if aside from seeing the errors in the log files, the self-hosted Server works as expected (i.e. there are no frequent disconnections or other issues)?

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please clarify if the log file containing the "Access violation" error is from the RU Server or if it's from a Viewer log?
You can also additionally send us the Host and Viewer logs for a review to support@remoteutilities.com.

Looking forward to your reply.

Hello Michael,

Thank you for your message.

Have you already set up an Internet-ID connection as described in this guide? Please note that connecting to a remote Host over the Internet and over LAN requires some additional set up. If your Host doesn't have an Internet-ID code yet, please refer to the guide above to set up your Internet-ID connection.
If you've already set up Internet-ID connection for your Host, but still can't connect to it, please try the solutions suggested in this troubleshooting guide.
If none of the above helps to resolve the issue, please let us know.

Hope that helps.