Pauline's community posts

Hello Martin,

Thank you for your message.

Please note that this notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host (or someone connects to your Host) using Viewer registered with a free license key or in trial mode and use Internet-ID connection. Unfortunately we had to implement this banner as an additional security measure against malicious use of the software.
Currently the message can only be removed when connecting to a remote Host via Direct connection or fr om a Viewer registered with any commercial license (including Starter, Mini, Endpoint and Pro licenses).
However, we plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side (i.e. it will still be visible on the Host side, just not in the remote session window). In addition, it will be possible to change the corner wh ere the notification banner is displayed - these features will be available in one of our future updates.

Let us know if you have other questions.

Hello,

Thank you for your message.

For now we provide RU Server (as well as Host) only for Windows-based systems. We do have plans to release RU Server for Linux in our future updates, but unfortunately, we can't provide any ETA on its release for now.

Let us know if you have more questions.

Hello Dennis,

Thank you for your message.

Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab. Make sure to restart Host after enabling the feature.
In addition please double-check that your Host, Viewer app and Android OS are all updated to the most recent versions available which are 7.1.7.0 for Host, 12.4.1 for Viewer app and Android 13 for your device's OS respectively.

Hope that helps.

Hello Yoel,

Thank you for your patience.

I've checked with our developers regarding the RDP feature for Mac and, unfortunately, we won't be able to implement it in our upcoming updates for now. Sorry if this makes our software less useful for you.

Let us know if you have more questions.

Hello Yoel,

I've forwarded your question to our developers to ask them if they can provide any feedback on RDP for Mac. I'll get back to you as soon as I get an update from them.

Thank you.

Hello Yoel,

Thank you for your message.

Unfortunately, we're still investigating into this feature and whether we'll be able to implement it at some point in our future updates for Mac/Linux. Please note that RDP is a Microsoft-native solution and Remote Utilities has no control over how exactly it functions - the RDP connection mode that you can see in Viewer simply runs Microsoft's own RDP client, nothing more. For now you can see the list of features that definitely will be implemented in the upcoming updates in the very first message of this thread.

Please let us know if you have more questions.

Hello Mike,

Thank you for your message.

This is a known issue and it will be definitely fixed in our next update for Remote Utilities. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello John,

Thank you for your message and your kind words!

We're glad to hear that you're enjoying our products. Please feel free to let us know if you have any questions or need our assistance - we're always happy to help.

Thank you.

Hello John,

I'm glad to hear we were able to help and it works for you now!

Let us know if you have more questions or need our assistance.

Hello John,

Thank you for your message.

Please check if you have the Show notification panel feature enabled in your Host Settings -> Interface tab. If this feature is enabled, please make sure to disable the feature and restart your Host. You can also disable it remotely via the Remote Settings feature - in this case Host is restarted automatically when you submit changes.

Hope that helps.