Pauline's community posts

Hello Shane,

Thank you for your message.

Would you be interested in sending us the most recent Host log files for examination? You can send them to support@remoteutilities.com. You can find the log files here: C:\Program Files (x86)\Remote Utilities - Host\Logs\.

Looking forward to your reply.

Hello,

Thank you for your message.

Anyone in a position to turn off what i call the Cooper fix and see if the Host comes up by itself

Could you please elaborate a bit more on the issue you’re experiencing? We’ll be happy to help you to resolve it if you’re able to provide more details.

Looking forward to your reply.

Hello Robert,

Thank you for your message.

We’re glad to hear you’ve figured out what was causing the issue and it works for you now! In addition, thank you for sharing your experience and solution on our forum — surely it will help other users should they encounter similar issues in the future.

Please feel free to contact us if you have any questions or need our assistance. We’re always happy to help!

Hello Jack,

Thank you for your message.

Before we proceed to further troubleshooting, please see if any of the solutions provided on this page help to resolve the issue.
If the issue still persists, please feel free to send us the latest Host logs to support@remoteutilities.com.

Hope that helps.

Hello,

Thank you for your message.

Please note that we’ve responded to your ticket in regarding the same issue in order to avoid duplication.

Thank you.

Hello Mike,

Thank you for the clarification.

I will forward this information to our developers to see if we’re able to reproduce the issue and, if so, implement a fix for it in our future updates.

I’ll let you know once there’s any update on the issue.

Hello Mike,

Thank you for your message.

Could you please let us know what is the average file size for the files you’re transferring when the issue occurs? In addition, are you using Direct connection or Internet-ID connection with the File Transfer mode? Does this happen to all files regardless of their format or only to some certain file extensions?

Looking forward to your reply.

Hello,

Thank you for the clarification.

In this case, could you please send us the most recent logs files from one of your Hosts that’s connected to this Server as well as RU Server log files. Here’s how you can locate Host logs and RU Server logs. You can send the logs to support@remoteutilities.com.

Looking forward to your reply.

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Thank you for your patience.

Hello everyone,

This is to inform you that we've just released Agent for Mac/Linux. Even though, Host for Mac/Linux is still in development, Agent is already available for beta testing. You can find the full list of available features and discussion as well as download links on this page.

Let us know if you have any questions or feedback.