Pauline's community posts

Hello Bharath,

Thank you for your message.

We're sorry to hear that this had happened to you! You should be able to easily uninstall Host from your computer - you can follow this guide that helps to fully uninstall software and remove any remaining traces, such as access settings, etc.

In addition, since someone got unauthorized access to the computer (which is illegal) you should try contacting your nearest police department and letting them know about the case so that they can investigate this further. In this case we will be able to provide our server logs that contain the originating IP address which is stored on our servers (i.e. the information that might help to identify whoever got the access to your computer). However, please note that the logs can be only provided if there's a direct request from the police. Here is an excerpt from our Privacy Policy:

Government and law enforcement agencies

We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

This is strictly within the law and international treaties and also conforms to our privacy policy. Please feel free to provide our contact information privacy@remoteutilities.com to the police - we will be happy to provide our assistance to the investigation.

Let us know if you have more questions.

Hello,

Thank you for your message.

In this case, could you please send us the most recent Host log file? It should contain some information on the File Transfer activity, so I could transfer it to our developers for examination. You can end it to us to support@remoteutilities.com.

Looking forward to your reply.

Hello Alexander,

Thank you for your message.

We definitely will add multi monitor support in subsequent updates of Viewer for Mac/Linux. Unfortunately, for now we can’t provide a specific ETA on this feature.

Please let us know if you have more questions.

Hello,

Thank you for your message.

I will forward this information to our development department, so we can test this out in our environment and see if we're able to reproduce the issue. Thank you for your input.

Please let us know if you have other questions.

Hello Pete,

Thank you for your message.

Could you please try fully uninstalling Viewer following this guide and then re-installing it from scratch? Full uninstallation cleans up all remaining traces of the software, so if there's a damaged/corrupted file that might be causing the issue, this should help to fix it.
In addition, please also make to add Viewer installation folder to the exclusion list of any antivirus software you might have as described here since the issue might be caused by a/v software mistakenly blocking/removing Remote Utilities from your computer.

Let us know if this helps or if the issue persists.

Hello Thomas,

Thank you for your message.

Unfortunately, we don't plan to release Host for Android in the nearest future. However, we might consider releasing it sometime in the future. Sorry for the inconvenience.

Let us know if you have other questions.

Hello Julia,

Thank you for your message.

Could you please let us know if the cursor has the black box around it at all times or only for certain types of cursor (for example, the input cursor when typing text)?

Looking forward to your reply.

Hello Richard,

Thank you for your message.

The black bars on the side of the screen are caused by the screen resolution difference between your Host and Viewer. Unfortunately, Remote Utilities has no control over the screen resolution of the remote Host, so there's currently no way to get rid of the black bars. The only solution we could suggest is using the "Fullscreen Stretch" view mode. However, we plan to implement a feature that would allow adjusting remote screen resolution within your Viewer, so that it's possible to match up remote screen with a local one. Hopefully it will be available in one of our future updates, but there's no specific ETA on it yet.

Let us know if you have other questions.

Hello,

Thank you for the update on the issue. I'm glad to hear that the connection works for you now!

Please feel free to let us know if you have more questions or need our assistance - we're always happy to help.

Hello Bill,

Thank you for your message.

Unfortunately no updates on the feature availability so far. Hopefully we will be able to implement it in one of our future updates as soon as possible, but we can’t  provide any specific ETA for now. Sorry for the inconvenience,

Let us know if you have other questions.