Pauline's community posts

Hello Brant,

I'm glad to hear I was able to help!

Please feel free to post another message if you have other questions or need further assistance.

Hello René and Jørgen,

Thank you for your messages.

Could you please provide us a few screenshots that would demonstrate the issue? You can post screenshots here (please make sure to hide any sensitive information) or send them to support@remoteutilities.com.
In addition, please clarify if you've updated both Host and Viewer to the same 7.0.0.1 version? Also please let us know what OSs are running on the Viewer machines where the issue occurs?

Looking forward to your reply.

Hello Russell,

Thank you for your message.

I see that you've closed the ticket you've previously created, so I'll reply here to avoid duplication. Please use this form to upgrade your license key and generate a .rlicense file for version 7 of Remote Utilities.
After upgrading your license key, you can register your Viewer following this tutorial.

Hope that helps.

Hello Rene,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue - Viewer opens the Full Control and View window in the same view mode (i.e. Stretch, Fullscreen, etc.) that was set during the previous remote session.
The issue might be occurring if the Viewer configuration file was somehow corrupted by some antivirus or firewall software, or if there are some issues with writing to the configuration file.
Please, try the following:
1. Fully exit the Viewer File -> Exit.
2. Locate the file config_4.xml in the C:\Users\[Your_username]\AppData\Roaming\Remote Utilities Files\ folder.
Please note that the AppData folder might be hidden by default in which case you need to enable "Hidden files and folders" in Windows Explorer settings.
3. Remove the config_4.xml file from that folder.
This will reset the Viewer settings. Your address books won't be affected by this action. However, you will need to register your Viewer with a license key once again. To do so, please follow this tutorial.
4. Run the Viewer and see if the issue persists when connecting to a remote Host.

Please let me know if this worked for you.

Hello Dimitris,

Sorry for the inconvenience. I'll forward your additional feedback to our developers for a review - perhaps, we will be able to review this in our future updates.

Please feel free to post another message if you have other questions.

Hello Brant,

Thank you for the provided details.

Allow me to ask one more thing - after configuring connection properties for RDP and clicking the "Save" button, do you proceed with selecting the Connect button?
If this is the case, could you please try closing the RDP properties window after clicking "Save" instead of connecting to a remote Host? Then try selecting the OK button in the RU's own connection properties window - this should save the properties correctly. Please see the screenshot below:


Please let me know if this worked for you.

Hello Boris,

Thank you for the clarification.

I'll forward the issue to our development department and ask them to look into it.

I'll get back to you with an update on the issue shortly.

Hello Boris,

Thank you for the provided screenshot.

Could you please also let us know if you're still able to connect to this remote Host, despite seeing the error in the Host logs? I'll forward this to our developers and ask for their input on the issue.

Looking forward to your reply.

Hello everyone,

This is to inform you that we've fixed the issue and released an updated version with an implemented fix. Please, download the updated 7.0.0.1 version from the main download page if you haven't tried updating yet.

You can also use the Automatic update (self-update) feature to update to the 7.0.0.1 version.

We appreciate any feedback. Thank you!

Hello Michał,

Thank you for the update on this.

We'll test this out additionally with the latest 7.0.0.1 version to see if we can reproduce the issue. Sorry for the inconvenience.

I'll keep you updated on the issue.