Cannot override UAC on the remote PC

Symptoms

You cannot interact with the UAC prompt window on the remote screen when you are being connected using Agent.


Cause

User Account Control (UAC) is a security subsystem in Windows that shows a security warning whenever your actions—such as installing software— require elevated privileges.


Solution

Use the Restart Agent as command in the Full Control mode toolbar to restart Agent with administrative privileges. You must know the administrator credentials for the remote computer.

You can control UAC prompts without any additional commands:

  • If the remote user account is already the administrator account.
  • If you use Host instead of Agent on the remote machine.
Tags: Security, Connectivity

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