Pauline's community posts
Date added, Last seen [online]
Hello,
Thank you for your suggestion.
We already have both of these features in our roadmap so we will definitely implement them in our future updates. Unfortunately, we cannot provide any specific ETA on these features yet.
Please let us know if you have other questions.
Thank you for your suggestion.
We already have both of these features in our roadmap so we will definitely implement them in our future updates. Unfortunately, we cannot provide any specific ETA on these features yet.
Please let us know if you have other questions.
Certain keys (Enter, CTRL, Shift etc) not working on Remote Host
Remote Utilities 6.12 Beta
linux test
Color Depth
Color Depth
Hello Les,
Thank you for your message.
The issue might be caused by a slow internet connection, as the overall connection speed and performance are only as good as the slowest network segment between Viewer and Host. I have just tried connecting from mobile Viewer on the iOS device to the Host machine with the Color Depth settings set to different values - every value works perfectly fine on a good internet connection.
Could you please let me know if you use the Internet-ID connection method or Direct connection?
If you already use Direct connection, please try enabling the Use legacy capture mode feature and see if it helps to resolve the issue. To enable the feature please do the following:
1. Right-click the Host icon in the system tray and select Settings for Host.
2. Navigate to the Other tab and enable the Use legacy capture mode checkbox.
3. Right-click on the Host icon and select Restart Host or simply restart the Host PC.
Looking forward to your reply.
Thank you for your message.
The issue might be caused by a slow internet connection, as the overall connection speed and performance are only as good as the slowest network segment between Viewer and Host. I have just tried connecting from mobile Viewer on the iOS device to the Host machine with the Color Depth settings set to different values - every value works perfectly fine on a good internet connection.
Could you please let me know if you use the Internet-ID connection method or Direct connection?
If you already use Direct connection, please try enabling the Use legacy capture mode feature and see if it helps to resolve the issue. To enable the feature please do the following:
1. Right-click the Host icon in the system tray and select Settings for Host.
2. Navigate to the Other tab and enable the Use legacy capture mode checkbox.
3. Right-click on the Host icon and select Restart Host or simply restart the Host PC.
Looking forward to your reply.
Remote Utilities - Host keeps installing
Hello Naveen,
Thank you for your question.
It is possible to hide the Host menu in the system tray (i.e. do not display the Host menu when right-clicking the Host icon in the system tray), by selecting the Hide tray icon menu checkbox in Settings for Host -> Interface tab. However, please note that this does not prevent you from opening the Host's settings or from being able to stop the Host from the Windows start menu or search (just start typing Settings for Hhost in the windows search bar). We do not go against Windows security architecture by preventing full admins from doing whatever they want on the machine.
Silent installation is also possible by using the custom Host installation file built via the MSI Configurator (the One-click package option) or via using the /silentuninstall command line parameter (for more information please see this page). However, please note that full silent installation is only available for PRO and SITE license types, otherwise, there will be the First connection warning window shown (if the Internet-ID is generated upon the installation).
Hope that helps.
Thank you for your question.
It is possible to hide the Host menu in the system tray (i.e. do not display the Host menu when right-clicking the Host icon in the system tray), by selecting the Hide tray icon menu checkbox in Settings for Host -> Interface tab. However, please note that this does not prevent you from opening the Host's settings or from being able to stop the Host from the Windows start menu or search (just start typing Settings for Hhost in the windows search bar). We do not go against Windows security architecture by preventing full admins from doing whatever they want on the machine.
Silent installation is also possible by using the custom Host installation file built via the MSI Configurator (the One-click package option) or via using the /silentuninstall command line parameter (for more information please see this page). However, please note that full silent installation is only available for PRO and SITE license types, otherwise, there will be the First connection warning window shown (if the Internet-ID is generated upon the installation).
Hope that helps.
Host PC Blank Screen
Hello Kory,
Thank you for your message.
Please try enabling the Use legacy capture mode feature and see if it helps to resolve the issue.
To enable the Use legacy capture mode feature:
1. Right-click on the Host icon in the system tray and select Settings for Host.
2. Navigate to the Other tab.
3. Select the Use legacy capture mode checkbox.
Also, please try installing the Monitor driver on the remote Host machine where the issue occurs. You can install the Monitor driver in the Host settings:
1. Open the Settings for Host window and navigate to the Driver tab.
2. Click the Install button to install the Monitor driver.
In addition, here's a related troubleshooting guide that might be helpful.
Please let me know if the issue persists.
Thank you for your message.
Please try enabling the Use legacy capture mode feature and see if it helps to resolve the issue.
To enable the Use legacy capture mode feature:
1. Right-click on the Host icon in the system tray and select Settings for Host.
2. Navigate to the Other tab.
3. Select the Use legacy capture mode checkbox.
Also, please try installing the Monitor driver on the remote Host machine where the issue occurs. You can install the Monitor driver in the Host settings:
1. Open the Settings for Host window and navigate to the Driver tab.
2. Click the Install button to install the Monitor driver.
In addition, here's a related troubleshooting guide that might be helpful.
Please let me know if the issue persists.