Pauline's community posts

Hello Mark,

I'm glad to hear you've figured out the issue!

Yes, updating to the latest version 7.0.2.0 might have helped since our updates always come with plenty of new features and fixes for known issues. Please make sure that you've updated both Host and Viewer to the latest version 7.0.2.0 which is available for download on this page.
In addition, reinstalling might have also helped to resolve the issue, especially if the complete uninstallation was performed as it includes steps that reset Host or Viewer settings to default, therefore, resets the conflicting setting that might have caused the issue.

Please let us know if you have other questions.

Hello Mark,

Thank you for your message.

In order to open the Connection Properties window please right-click on the respective Host entry in your Viewer's address book and select Properties as described here. In the Connection Properties window navigate to the Authentication tab.

Please let us know if you have more questions.

Hello,

Thank you for the clarification.

Unfortunately, RU Server for Linux is still in development. However, as a temporary solution you can try using RU Server on a Linux machine via Wine.

Hope that helps.

Hello,

Thank you for your message.

Could you please clarify if you mean the self-hosted RU Server for Linux? If this is the case, then unfortunately, we do not provide RU Server or Host for Linux/Mac yet, but we plan to release these modules in the near future. Currently, only Viewer is available for Mac/Linux - you can download the Linux distributive on this page.

In addition, please note that RU Server does not require to be registered with a license key as well as Host, you only need to register your Viewer regardless of the license type.
If you mean something else, please let us know.

Hope that helps.

Hello Alexander,

Thank you for your message.

Unfortunately, changing the resolution of the remote computer screen directly in the Remote Utilities is not possible yet. However, we already have this feature on our wishlist and will implement it in our future updates.
Please try using one of the solutions suggested by Boris or try changing the view mode of your remote screen - this can be done in the Connection Properties -> Mode tab, Additional Command on the Toolbar in the Full Control window or via the F12 hotkey.

Boris, thank you for your input on this as well.

Hope that helps.

Hello Magnus,

Thank you for your message.

Could you please try downloading the latest installation package of Viewer for Linux from this page and installing it once again (no need to remove your previous Viewer installation)? After installing please run Viewer and navigate to the Help tab -> License Key Storage. In the License Key Storage window select your license key file (please note that you need to have the license key file stored in the *rlicense extension which is a key compatible with version 7 of Remote Utilities) and register your Viewer as described in this guide.

Hope that helps.

Hello,

Thank you for your message.

Yes, such issues with the remote screen might be caused by the laptop lid being closed or by the screensaver with a black screen being active on the remote machine.
Please try enabling the Use legacy capture mode feature in the Host Settings -> Other tab. After enabling the feature please also make sure to restart Host in order for the changes to be applied. This way you should be able to see the remote screen in your Viewer even when the laptop lid is closed.
You can also edit the Host Settings remotely via the Remote Settings feature.

Hope that helps.

Hello David,

Thank you for your message.

Please make sure that you've updated your Viewer to the latest version 7.0.2.0 since we've added support for high DPI resolutions starting version 7 of Remote Utilities.
The latest version 7.0.2.0 is available for download on this page or via the Self-Update feature.

In addition, please try the following:
1. Right-click on the Viewer launch icon and select Properties.
2. Navigate to the Compatibility tab and click the Change high DPI settings button.
3. In the opened window enable the Override high DPI scaling behavior checkbox:

4. Restart Viewer and see if this helped to resolve the issue.

Hope that helps.

Hello David,

Thank you for your message.

Unfortunately, we do not provide such feature yet. However, I'll forward your suggestion to our development department for a review to see if we can add this feature to our roadmap and implement it in our future updates.
Meanwhile, as a temporary workaround you can use Host or Viewer logs - however, please note that the log file only stores time when the remote session was started. Sorry for the inconvenience.

Please let us know if you have other questions.

Hello Sayuri,

Thank you for your message.

I apologize for the late reply, we've just responded to your email.

Please let us know if you have more questions.