Pauline's community posts

Hello Andreas,

Thank you for your message.

Could you please clarify if I'm right in assuming that you use the RDP/RDP-over-ID connection mode?
If this is the case, then could you please try enabling the Capture alpha-blending windows feature in the Connection properties window -> Additional properties tab and see if this helps to resolve the issue?
If the issue persists, then, perhaps, it's caused by the group policy settings. In order to resolve this, please try enabling the following group policy option on the remote Host machine that might allow you to remotely interact with UAC prompts:

Computer Configuration\Policies\Windows Settings\Security Settings\Local Policies\Security Options\User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop

However, please note that the RDP connection mode only allows you to launch the native Microsoft Remote Desktop Connection client from within Remote Utilities and connect to a remote computer using the RDP protocol.

In addition, I recommend that you consider using the Execute connection mode or the Full Control connection mode instead.

As for the RDP toolbar issue - could you please clarify if you have tried pinning the toolbar using the pin icon on the toolbar itself?

Looking forward to your reply.

Hello,

Thank you for the clarification.

Could you please let us know if there are some apps installed on the Huawei mediapad T5 that might have some control over the network? In addition, could you please provide us the full mobile Viewer logs from the Huawei tablet for examination? You can locate it in the Viewer app -> Settings -> Error log and send it to us to [email protected].
Also please let us know if you have already tried reinstalling the app on the Huawei tablet.

Looking forward to your reply.

Hello Sam,

I'm glad to hear we were able to help!

Please feel free to post another message if you have more questions.

Hello Christophe,

Thank you for the clarification.

Of course, please feel free to update us if there are more details on the issue.
In addition, please try updating Remote Utilities to the 6.12 Beta 1 version and see if this helps to resolve the issue. The 6.12 Beta 1 version is available for the download here.
When updating Remote Utilities please make sure to update both Viewer and Host/Agent as the version mismatch might lead to performance issues and some features not working.

Looking forward to your reply.

Hello Robert,

Thank you for your message.

Unfortunately, it's not possible to connect to a remote Host machine without the Host's access credentials, such as a password or a login/password pair depending on which authorization method is enabled on the remote Host.

Please let us know if you have more questions.

Hello,

Thank you for your kind words!

Could you please double-check if you have specified the custom RU Server's address in the Viewer app? In order to do so in the mobile Viewer app, please do the following:
1. Select the connection in the list and click on the respective Information icon:

2. Navigate to the RU Server section, enable the Use custom ID server button and specify your self-hosted server address:


Please let us know if the RU Server's address is already specified but the issue still persists.

Hello,

Thank you for your message.

Unfortunately, we cannot provide any specific ETA on this feature yet. Sorry for the inconvenience.

Please let us know if you have more questions.

Hello Sam,

Thank you for your message.

Could you please clarify what version of Remote Utilities do you use? If you use version 6.10.10.0, please try updating Remote Utilities to the latest 6.12 Beta 1 version as we have implemented a fix for this behavior. The 6.12 Beta 1 version is available for the download here.
When updating Remote Utilities please make sure to update both Viewer and Host/Agent as the version mismatch might lead to performance issues and some features not working.

Please let us know if the issue persists.

Hello Christophe,

Thank you for your message.

Could you please double-check if you have the Monitor driver installed on the remote Host machine? This can be checked in the Host settings on the Driver tab.
In case if the Monitor driver is installed, please try uninstalling it and see if this helps to resolve the issue.

In addition, please try referring to this KB troubleshooting guide.

Please let us know if the issue persists.

Hello John,

I'm sorry that this makes the program less useful for you. Hopefully, we will be able to implement the monitor mapping feature as soon as possible.

Please note, that you also might display only one screen at a time. In order to do so, please select the desired screen on the Toolbar in the Full Control window:


Please feel free to post another message if you have more questions.