Pauline's community posts

Hello László,

I'm glad to hear we were able to help!

Please note, that we also just released the 1.0.3.q Beta 3 version of Viewer for Mac/Linux with an implemented fix for the RU Security authentication method issue. Please try updating Viewer to the latest Beta 3 version and see if the issue persists.

The latest 1.0.3.q Beta 3 version of Viewer for Mac is available for the download here.

Let us know if you have more questions.

Hello Erik,

Thank you for your message.

Could you please double-check that you connect to the remote Host machine using the Full Control and View mode and not using the RDP or RDP-over-ID mode?

If this is the case, then you can send us the Host log file along with the Viewer connection log for examination. You can send the log files to support@remoteutilities.com.
Please do not publish the logs on the forum as they are considered personal information.

Looking forward to your reply.

Hello Woody,

I'm glad to hear you've figured out the issue!

Thank you for your input - hopefully, it might be helpful for other users if they encounter similar issues.

Please feel free to post another message if you have more questions.

Hello Glyn,

Thank you for the clarification.

If the warning window appeared inside the Full Control and View window while you were connected to a remote Host, then the warning window has definitely appeared on this remote machine and not in the Viewer for Mac itself.

In this case, you can obtain a Free license key using this free license key generator and simply register the Viewer on the remote machine following this tutorial.

Hope that helps.

Hello Jack,

Thank you for your message.

I'm glad to hear you've figured out the issue!

Please feel free to post another message if you have more questions.

Hello László,

Thank you for the clarification.

Could you please also clarify what authentication method is currently set in the connection properties in the Viewer? In order to check this, please do the following:
1. Right-click on the connection record in the address book and select Properties.
2. Navigate to the Authorization tab and see if the Authorization method is set to Auto.
In case, if it is set to Auto (or RU Security) please try switching to the Single password and see if this helps to resolve the issue.

Please let me know if the issue persists.

Hello Glyn,

Thank you for your message.

Could you please clarify if you got the same warning message in the Viewer for Mac? If this is the case, then could you please provide us a screenshot of the warning message that appeared in Viewer for Mac?
Unfortunately, the screenshot provided above is from the Viewer for Windows.

In addition, please note, that there's no trial period in the Viewer for Mac/Linux as it is free until April 30, 2020.

Looking forward to your reply.

Hello,

Thank you for your message.

Could you please clarify if the remote Host machine where the issue occurs has two monitors with different screen resolutions? If this is the case, then could you please clarify if you're able to switch remote monitors by clicking the Remote monitors button on the Toolbar in the Full Control window?

Looking forward to your reply.

Hello László,

Thank you for your message.

Do you have an ETA for the beta 3 version? Or even better a preliminary release?

Unfortunately, we cannot provide any specific ETA on the next beta version yet.

It works on any Windows machine, using Remote Utilities security. I tried the Single Password method on the Mac, as suggested above, but unfortunately that does not work either.

As Conrad has mentioned above, the RU Security authentication issue is a known bug and it will be fixed in the next beta version.
Could you please double-check if the Single password authentication method is enabled in the Host settings, on the Security tab?

Looking forward to your reply.

Hello Mal,

Thank you for the provided log file.

We will examine the log file to see if there's any information we can provide you.

I'll keep you updated.