Pauline's community posts

Hello Sean,

Thank you for your patience.

Unfortunately, we couldn't reproduce the issue.
Also, could you please clarify what are your DPI settings? If the DPI is different from 100%, the interface of the program might be displayed inaccurately. We will fix this problem in our future update.

Let me know if you have more questions.

Hello Sven,

I'm glad to hear it worked for you!

Thank you! Happy Easter to you too.

Please do not hesitate to post another message if you have more questions.

Hello Sean,

Thank you.

We will examine the file and get back to you soon.

Hello Sven,

Thank you for your message.

This error happens when you return/downgrade to an older version. Please try cleaning up your installation and then install Viewer from scratch. Here is a complete uninstall guide https://www.remoteutilities.com/support/docs/installing-and-uninstalling/#uninstall-viewer

Let us know if you need further assistance.

Hello Sean,

Could you please locate the file config_4.xml as I described above and send it to us to support@remote-utilities.com?

Thank you.

Hello Rob,

Thank you for clarification.

Unfortunately, we do not plan to add this feature.
However, there is a Task Scheduler application, which is a part of Microsoft Windows: https://en.m.wikipedia.org/wiki/Windows_Task_Scheduler
You can try scheduling a reboot with PowerShell.

Let us know if you have more questions.

Hello Rob,

Thank you for your message.

Please clarify if you want to restart the remote machine on a countdown in the Power Control mode?  If yes - unfortunately, there's no possibility to do it, because it is only shown in the Viewer when the Host is online.
If you mean anything else, could you please elaborate a bit more on the question?

Looking forward to your reply.

Hello Rob,

Closing the Viewer or logging off the RU Server does not affect the information on the Host version contained in the Viewer. The version number of the Host is cached at the moment of the latest logon to the Host.
Please try performing re-logon to the Hosts and see if the problem persists.

Hope that helps.

Hello Rob,

Thank you for your message.

Could you please clarify if you performed re-logon after updating the Hosts? This step is needed to update the Hosts version number in the Details view.

Looking forward to your reply.

Hello Sean,

Thank you.

Could you please send us a screenshot of the Viewer About window? To open the About window, navigate to the tab Help in the main Viewer window. Select About Remote Utilities.


In addition, please copy and send us the text of the error.

Also, could you please describe what steps you perform that lead you to the error? So we could try reproducing it.

Looking forward to your reply.