Hello,
Thank you for your questions.
using my own custom relay server
You can specify your self-hosted server on
Step 3: Advanced options of the configuration process:
Sel ect the
Specify custom Internet-ID server radio button and click on the
Server button.
using the free version of the software
In order to get the free license key please refer to
this free license key generator. When you have obtained the license key you can register the Viewer following
this guide. Other program modules such as Host, Agent, and RU Server do not require registration.
since there are privacy concerns, I do not want the user on the viewer to be able to access a host whenever he/she chooses to. That is, is it possible for a new internet-id and/or a new password to be generated automatically on the agent, each time the agent is started (via reboot for example)? Or, for example, the agent to automatically turn off the ID after a reboot?
It is possible to restrict the technician at the Viewer fr om accessing remote machines whenever they want. However, please note that currently there is no such feature that allows generating a new password each time the Agent is run. We already have it in our wishlist and we will implement it in our future updates.
There are still a few ways you can restrict the technician at the Viewer:
1. Use the
Agent module instead of
Host. A remote session established with Agen is only active while Agent is running. Once the Agent window is closed, the session is terminated, i.e. Agent does require someone being present at the remote PC side to actually start the Agent, so this connection method is suitable for attended support only. Using Agent instead of Host might be especially convenient since you have mentioned that you won't be keeping the connections in the address book, so using customized Agent that does not require installation might be more convenient for your clients as well.
For more information on attended support please refer to
this Documentation page.
2. You can also enable the
Ask user permission feature. This way a remote user to accept or reject an incoming connection. You can enable the feature in
Settings for Host -> Security -> Confirmation tab:

This feature can also be enabled in the Agent's Advanced Settings menu:

Finally, if you're using the MSI Configurator tool, you can enable this feature as well: on
Step 4: Settings update of the configuration process select the
Preconfigure radio button and select the
Security Settings checkbox. This way, you're able to configure a custom installation package with the Security settings you've specified.
Hope that helps.