Pauline's community posts

Hello Jonathan,

Thank you for your message.

Am I right in assuming that the issue occurs when using mobile Viewer? If this is the case, could you please clarify what device do you use?

Looking forward to your reply.

Hello Daniel,

Thank you for your message.

Could you please clarify if the issue occurs when cycling through windows on the remote PC or on the local PC?  Also, it would be helpful if you could send us a short video. You can send it to support@remoteutilities.com.

Looking forward to your reply.

Hello Michael,

Thank you for the screenshot.

Please try enabling the Override DPI scaling checkbox in Viewer shortcut properties, as shown on the screenshot below:


Let me know if the issue persists.

Hello Em,

Thank you for your message.

I replied to your post here.

Let me know if you have more questions.

Hello Em,

Thank you for your message.

Could you please elaborate a bit more on the reason why do you need to rename the application?

Looking forward to your reply.

Hello Luc,

Thank you for your message.

I forwarded this question to our developers to see if they can provide any input.

I'll get back to you soon with an answer.

Hello Gabriel,

Thank you for your suggestion.

We already have a similar feature in our wish list and we plan to release it in our upcoming updates in the nearest future.

Please let me know if you have more questions.

Hello Gabriel,

Thank you for your message.

I didn't find the instructions on how to correctly deploy the host, even though I manage to do it customizing the msi installer,

It is mentioned in the Quick Start Guide that the Viewer has advanced built-in tools such as MSI Configurator and Remote Install. These tools are designed to help with administration and deployment across multiple target PCs.
However, I'll pass your feedback along to our team and check if the information could be added to the installation guide.

I would expect I can connect to computers in Active Directory from the browser, instead it seems this is not possible, they need to be added as connections, this is very uncomfortable.

When you install the Viewer on a computer that belongs to the Active Directory network, the Viewer fetches the AD tree automatically and displays it in the Navigation pane on the left side of the main Viewer window. You can add additional domain controllers using the Add domain controller dialog. Here's a relatable section of our Documentation: https://www.remoteutilities.com/support/docs/active-directory-integration/

It would be great to have some extra options via right click on a computer:

Some of these features are already available in other connection modes. For example, you can use the Inventory Manager mode to view and save detailed reports about hardware and software installed on remote PCs. There is also the Task Manager mode to view processes, windows, services and users on the remote computer.

Let me know if you have more questions.

Hello Adam.

Unfortunately, as I have mentioned above, changing the color of the Agent icon is not possible.

I am sorry if this makes the program less useful for you.

Let me know if you have other questions.

Hello Adam,

Thank you for your message.

Unfortunately, we do not provide white labeling of the icon. Apart from purely marketing reasons, there is another reason - the program should be clearly identifiable by the user (and security staff/admins if any) as being Remote Utilities.

However, you can still customize the Agent window itself, as described in this tutorial.

Please let me know if you have more questions.