thanks for your reply. All is located in Australia. In fact they are on the same physical machine running Proxmox. So an Agent is running in a virtual machine Windows 10. The Viewer is on another vm also Windows 10. I have setup another vm also Windows 10 to be a dedicated RU server. All going through that. I am using a Free license for up to 10 connections. I only started off using Remote Utilities yesterday. [censored] is giving me hard time and I am in need for a better friendlier solution.