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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1570)

Mar 18, 2015 7:55:38 pm EDT

Hi Michael,

It's unlikely that ID has anything to do with it, because for the Host it's actually no difference how it receives encrypted data/commands from the Viewer. The commands are either received or not.

BTW, is it a Windows Server, or a workstation edition? And what is the OS version?

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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1570)

Mar 18, 2015 6:21:15 pm EDT

Hello Michael,

Thanks for the report. We didn't change anything in Ctrl + Alt + Del mechanism in this version.

Am I right assuming that rebooting of the remote PC helped? Sometimes it's actually necessary to reboot the remote PC after Host installation. Especially when it comes to using "system" features like Ctrl + Alt + Del.  

Please,let us know if the problem persists.

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keyboard shift key
shift key doesnt work on host

Conrad Sallian, Administrator (Posts: 1570)

Mar 18, 2015 5:46:21 pm EDT

Hello Matt,

Quick question - did you reboot the machine since you installed the Viewer? I.e. was it a first reboot since installation?

That could probably help us find the cause of the issue.

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Agent temporary as service for remote reboot?

Conrad Sallian, Administrator (Posts: 1570)

Mar 13, 2015 12:28:58 pm EDT

Hi Bretislav,

Thank you for your message. We actually have this feature on our roadmap and will implement it soon. Is going to be called "Run [Agent] after reboot".

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Simple name for systems
Capability to assign a recognizable name to systems

Conrad Sallian, Administrator (Posts: 1570)

Mar 12, 2015 4:03:05 pm EDT

Hi Warren,

This will be available in the upcoming mobile update in a few days.

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License issue with 6.1.0.3 Viewer
License count completely wrong.

Conrad Sallian, Administrator (Posts: 1570)

Mar 11, 2015 3:08:58 pm EDT

Hi Michel,

Ok, our Sales are currently trying to get in touch. Thanks.

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License issue with 6.1.0.3 Viewer
License count completely wrong.

Conrad Sallian, Administrator (Posts: 1570)

Mar 11, 2015 1:11:50 pm EDT

Michel,

Still get the error message, but now says allowed 0 pc's

Have you upgraded your Hosts to version 6.1.0.3 as well?

If you still can't make it work, we can schedule a remote session - I could connect to your Viewer PC to help you with that.

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License issue with 6.1.0.3 Viewer
License count completely wrong.

Conrad Sallian, Administrator (Posts: 1570)

Mar 11, 2015 12:38:58 pm EDT

Hello Michel,

I've just made a quick search in our license database and found that you have a 5-PC commercial license.

So my remark above about 22 PCs is incorrect. With your license key (for 5 PCs) you can control 5 computers. If you have other commercial keys I didn't find just let me know via email support@remote-utilities.com

Thanks.

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License issue with 6.1.0.3 Viewer
License count completely wrong.

Conrad Sallian, Administrator (Posts: 1570)

Mar 11, 2015 12:26:37 pm EDT

Hello Michel,

Thank you for your message.

So on the laptop I for testing purpose upgraded Viewer to 6.1.0.3 and now when connecting to a remote pc I get the following message.

Starting version 6.1 the Host is a "free-floating" module that doesn't require registration. In order to avoid any conflicts, please update all modules, not just the Viewer.

Then clear your License Key Storage and re-add your commercial license. You should be able to control 22 pcs, just like your license permits.

Hope that helps.

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Windows 8 viewer to windows 7 host
Connects fine but mouse and keyboard don't work

Conrad Sallian, Administrator (Posts: 1570)

Mar 08, 2015 10:05:51 am EDT

Hello,

Thank you for your message.

Please, check that:

1. You didn't accidentally pressed the Full Control / View toggle icon (it's the first icon on the toolbar in the Full Control mode). When it is pressed, you are in Full Control mode. When it isn't, you are in View only mode with mouse and keyboard not working.

2. Provided that #1 is not the case, does this happen all the time or do the keys work after you re-initiate the remote session?

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