Conrad Sallian's community posts

Hello Victor,

Thank you for your message.

For some operations admin privileges may be required , that's why running the Agent causes UAC prompt to show. The user can choose whether they want to run it with elevated privileges or not. If they click Cancel the Agent will run as a normal user.

Hope that helps.

Hello Steven,

Thank you for your message.

Viewer records the video capture using WebM format which can be opened by any popular video player, such as VideoLAN for example. The resulting video file should have .webm extension, not rrf.

Hello Mo,

Could the connection failure be related to Pin Code?

No. Whether your enable PIN code on the server or not doesn't affect your ability to connect from the mobile client.

Hello Allan,

Thank you for your message.

Here is a related KB article https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/

Hope that helps.

Hi Jeff,

You are always welcome. Feel free to contact us anytime you need assistance.

Thanks.

Hello,

There was a planned restart for maintenance for about 5 minutes or so. Now the servers are up and running.

Let us know if you have issues. Thanks.

Hello Alex,

Thank you for your message.

Please, refer to this knowledge base article https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Hello,

I wonder if there may be a deep registry setting left-over from something I may have overlooked?

Host keeps its settings in the registry, in this key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ . You can delete it if you want to clean up Host installation.

Hope that helps.

Hi Mike,

Also Conrad, I wanted to mention that using Gmail for sending the internet-ID during host install seems problematic. I don't know if they are tightening up security but sending via gmail seems unreliable, even when 'Less secure app access' is enabled, more often than not the email sending is blocked. This always happens when hosts are installed at customer sites (i.e., different IP's) it get blocked but if installing from a know IP (like our office - that has been used before and 'authorized' it) - it works OK.

I see. But unfortunately, there is little we can do in this situation  :) We only provide interface to connect to an SMTP server. The actual mail sending process is beyond our control and happens on the mail provider side. In our documentation we use Gmail as an example, but perhaps there are better alternatives.

FYI we have started using mailJet (https://www.mailjet.com) and it works from the installer. It is free for low volume use (200 emails\month) and takes very little config with SPF\DKIM available to ensure less 'spammy' delivery.

Thank you for the suggestion. We will test out this service and will perhaps start recommending it in our documentation.

Let me know if you need further assistance.

Hi Mike,

Under security authorization, the 'Single Password' option is disabled..?

The Single password option is disabled if you enable "Automatically generate Host password" checkbox in Step 3.

I have the RUT host installed on the PC used to run the MSI configurator but the host is stopped.

Do you mean it didn't start after installation?

It looks to me as if there is some conflict between installed host settings and attempting to set settings for a 1-Click host install?

There shouldn't be any conflict - the old settings either stay the same or get [partially or completely] overwritten by the new settings, depending on your choices during the configuration process.