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RDP unsuccessful
RDP unsuccessful, and asking the maximum number of concurrent connection

Conrad Sallian, Administrator (Posts: 1574)

Apr 16, 2015 10:16:52 am EDT

Hello,

Thank you for your message.

The RDP mode in Remote Utilities only launches the native MS RDP client, nothing else. However, it allows you to use Remote Utilities as transport when connecting using RDP via the Internet (the RDP-over-ID feature).

I will consult our developers about this error that you receive and get back to you soon.

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I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Administrator (Posts: 1574)

Apr 15, 2015 1:09:15 pm EDT

Hello Alan,

1-4: try to use the Get clipboard and Set clipboard commands instead of copying/pasting using hotkeys or context menu.  

5: Did restarting the Full Control mode help?

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I don't see some popup windows on host and often can't copy and paste from viewer to host

Conrad Sallian, Administrator (Posts: 1574)

Apr 15, 2015 9:49:28 am EDT

Hello,

Sorry for the late reply. Missed this message somehow  :)

1. It depends on the contents/application. Are you only copying text/rich text, or images and files also?

2. You need to enable "Capture alpha-blending windows" in connection properties in the Viewer.

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Toggle Language

Conrad Sallian, Administrator (Posts: 1574)

Apr 12, 2015 5:24:50 pm EDT

Hello,

No, unfortunately there is no special key/option to change from Hangul to English or vice versa.

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Keep screen saver from kicking in/locking
Something like caffeine

Conrad Sallian, Administrator (Posts: 1574)

Apr 09, 2015 3:12:20 pm EDT

Then I will add this to our wish list  :)

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Keep screen saver from kicking in/locking
Something like caffeine

Conrad Sallian, Administrator (Posts: 1574)

Apr 09, 2015 1:37:22 pm EDT

Hello John,

Thank you for your message.

Am I right thinking that you suggest adding a feature that does what caffeine is doing - emulating a key hit every once in a while to keep computer from being locked?

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Toggle Language

Conrad Sallian, Administrator (Posts: 1574)

Apr 09, 2015 9:19:32 am EDT

Unfortunately, we couldn't reproduce the issue.

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Host will not Launch
Host will not launch on Windows 8

Conrad Sallian, Administrator (Posts: 1574)

Apr 09, 2015 9:18:26 am EDT

Thanks for the info. Since Remote Utilities is a simple utility that doesn't leave a lot of traces, the conventional way of uninstalling it always wins.

Wiping the registry key is an additional measure to make sure the uninstall is complete and the Host settings are reset. But there's only one such key, so it's easily done manually and no additional tools are needed.

Don't hesitate to ask if you have other questions.

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Host will not Launch
Host will not launch on Windows 8

Conrad Sallian, Administrator (Posts: 1574)

Apr 08, 2015 1:35:56 pm EDT

Phil,

The information in #6 was a bit outdated. The correct registry path is HKEY_LOCAL_MACHINE\SYSTEM\Remote Utilities\ . I have now also fixed/modified that old post.

First, try to simply remove that registry key, restart the PC and see if the Host works. If not, then you may try the same but with re-installing. Needless to say you must be an administrator on your PC when doing installation.

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Host will not Launch
Host will not launch on Windows 8

Conrad Sallian, Administrator (Posts: 1574)

Apr 08, 2015 11:32:41 am EDT

Hello Phil,

Are you trying to launch the Host by clicking on the executable file in the installation folder?

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