Conrad Sallian's community posts

Hi Ashley,

This is a known issue in beta 2. It's going to be fixed in beta 3 and the final release.

Hello Ashley,

We will give it a careful thought. Thank you for your suggestions. As for our nearest plans - there  definitely should be Mac support - at least for the Viewer - and a decent mobile client for iOS/Android instead of the current pretty basic one.

Hello Ashley,

We are planning to release beta 3 by the end of this week, or the next week at the latest.

Thanks.

Ashley, update on this issue. After some examination we figured that both issues you encountered were bugs. Firstly, you needn't delete the folder RUT-Agent each time, the program should do it for you automatically. Secondly, the Internet ID settings that also include the address of your custom server don't apply as they should. These settings are stored in the registry, that's why just deleting the RUT-Agent folder didn't help.

We will fix these bugs in beta 3 and the final release. Meanwhile, in order to absolutely "reset" your PC's "Agent contamination status" to zero, please do the following:

1. Delete the above mentioned RUT-Agent folder in %APP DATA% Roaming before you run a new Agent.

2. Delete this registry entry HKEY_CURRENT_USER -> SOFTWARE -> Usoris -> Remote Utilities -> Host.

When the bug fix is available the program will do all that automatically so that only the branding and settings of the currently run Agent apply.

Thank you for your patience and feedback about the beta.

Hi Ashley,

While we are testing the agent creation (to get the settings right), i assume we should always delete the above files to make the system "clean"?

You can delete the files. However, it's rather strange that your new settings do not override the old ones. Since it's the beta we need to double check it isn't a bug or glitch. I've sent a request to our development to examine this issue in more detail and will report back.

"settings for host > Internet ID connection settings > Advanced > Select Internet ID server"
is still set to default, we changed this to IP v6 and used a DNS name, i assume a normal DNS name should work? (the test one is support.griffcomm.ca)

The DNS name is ok. The server settings are also saved, I've just tested creating Agent in the  MSI Configurator - beta 2 Viewer and beta 2 Host were used.

I think that we might need a remote session to help you. We need to see with our own eyes your configuration process and how you run the Agent. We could agree on the day and time via email, feel free to write to support@remote-utilities.com. Or better still - create a new ticket here.  

Thanks.

Hello Ashley,

I've run the agent and it showed a disclaimer and an agent window with your company data (text on a black background). Apparently, your Agent works.

If you've run the Agent earlier on that PC, in the %APP DATA%  Roaming folder delete the folders that start with RUT (could be RUT_settings and RUT-Agent). These are the folders where Agent temporarily stores its files.

Then start your Agent again to test.

Hi Ashley,

Yes, of course. I'll be happy to provide assistance.

Thanks.

Hi Steve,

does this command actually work with just agent installed on the remote pc ?

Unfortunately, not. Agent is a "stripped" version of the Host, it doesn't have sufficient privileges for such system-wide operations.

ideally I did not want host just the agent installed ?

I wonder why? You can do the same with the Host and more. And if you want to add the "attended aspect" to the Host, you can simply enable the Ask User Permission feature.

Although there'll be no branded window, of course. In one of the upcoming updates we want to create a branded window for the Host too which one will be able to optionally enable. In fact there's going to be a single UI for both Agent and Host and the ability to "convert" Agent to Host.

steve godfrey wrote:

Hi Ashley
Have tried all ways it just will not work ?
tool bar shows I have full control
tried both beta and stable 6.3
it just doesnt work
regards
Steve

Steve, it looks like you were responding to a post that was moved here .

Thanks.

Hi Ashley,

Click finish, it asks to save a file (host6.5b2en_mod.msi), whats this for?

This is a temporary msi file.

Settings for hosts appears..., we change a few things, it tells us it needs to restart????

Could you elaborate on what specifically did you change?

We close viewer and exit the icon, then run the (now saved) agent.exe which has NONE of what we just typed in it including the logo, so anything we just did does not get pushed in to this AGENT.EXE file.

It looks like you have the Host installed on that PC also. The Agent and Host are supposed to work differently and it's either the Agent or the Host that you should use. It is not recommended to install the Host on the PC where you are going to run the Agent.

I recommend that you completely delete the Host installation and then try to run the Agent. To delete the Host first uninstall it and then delete this registry entry HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\ .

Also, could you please send your agent file to support@remote-utilities.com for examination. If you don't want to or cannot submit the file through email you can send it via a new ticket (attach).

Thanks.