Conrad Sallian's community posts

Closed Laptop Lid Prevents Use

Conrad Sallian, Support (Posts: 2953)

Nov 28, 2018 4:21:18 am EST

Hello,

We are currently investigating our options when it comes to resolving the closed lid issue. Unfortunately, this issue may potentially be caused by factors we do not control (such as how the display is shown in that state) and that may even vary from hardware to hardware. We will do our best to resolve the issue though.

iPad external Bluetooth Keyboard

Conrad Sallian, Support (Posts: 2953)

Nov 26, 2018 3:39:25 am EST

Hello Gary,

Thank you for your message. Please, try enabling "Use legacy capture mode" in the Host settings, restart the Host and see if the issue persists.

Android limited hosts

Conrad Sallian, Support (Posts: 2953)

Nov 26, 2018 3:37:24 am EST

Hi Keith,

We will test adding the records in the list and try to reproduce the issue.

unfortunatly over night all entries have dissapeared.

The entries are not stored anywhere in the cloud.  They are stored on the device.

File Transfer Missing Two View Columns

Conrad Sallian, Support (Posts: 2953)

Nov 25, 2018 11:10:53 am EST

Hello Peake,

Do you mean documentation? Yes, of course. Feel free to visit this page https://www.remoteutilities.com/support/docs/file-transfer/

Android limited hosts

Conrad Sallian, Support (Posts: 2953)

Nov 25, 2018 6:16:28 am EST

Hello Keith,

Thank you for your message.

Android and iOS version in its present form shouldn't have any limitations on the number of records at all. Please, make sure that you have the latest version installed from the Play Store and let us know if the issue persists.

Updated Viewer, locked out of all client PC's

Conrad Sallian, Support (Posts: 2953)

Nov 23, 2018 4:29:34 am EST

Hi Snk-nick,

Yes, the username field.

Please, send us the Host log to [email protected].

Updated Viewer, locked out of all client PC's

Conrad Sallian, Support (Posts: 2953)

Nov 22, 2018 7:08:30 am EST

Hello,

If you click on the Advanced button is there a selected checkbox underneath? We are trying to confirm a possible bug. Please, uncheck that checkbox and try again.

Note that this authorization window looks a bit different from the regular authorization window in version 6.9.4 because of backward compatibility. It looks like you are connecting to an older version of the Host from this Viewer.

Updated Viewer, locked out of all client PC's

Conrad Sallian, Support (Posts: 2953)

Nov 22, 2018 4:03:33 am EST

Hello,

Could you please take a screenshot of the authorization prompt window? You can add an image here in the post.

File Transfer Missing Two View Columns

Conrad Sallian, Support (Posts: 2953)

Nov 21, 2018 1:47:47 pm EST

Hello Raymond,

Thank you for your post.

You can reset the Viewer options by deleting the file config_4.xml found in %appdata%\Remote Utilities Files\ folder. In the future, we  will implement an easier way to reset to the defaults in the File Transfer mode.

Hope that helps.

Unable to enter the password in the password field

Conrad Sallian, Support (Posts: 2953)

Nov 19, 2018 12:13:32 pm EST

Hello Mike,

Thank you for your message. The "Override DPI scaling" solution described in this thread should help.  

I will close this topic because initially it was about the password prompt in the iOS version. For Windows-related questions please post in the Windows version forum.

Thanks.
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