We no longer provide this feature because it's making the tool suspicious in the eyes of security/antivirus software - something that we wholeheartedly want to avoid. Remote Utilities is a tool for remote administration and remote support, not for spying.
We are working on building more trust with our customers and antivirus software vendors. Getting rid of this "dubious" feature was just necessary. Hope you understand. :)
Thank you for the kind words! It should be noted that the primary speed factor is the number and location of our intermediary servers around the globe. Currently, our intermediary servers are optimized for the US and Canada, but we'll expand our geography soon.
Meanwhile, if you are located in another part of the world and you want to make the most out of Remote Utilities you can deploy and use your own self-hosted server as an intermediary for ID connections. It's an entirely free option and doesn't require much work.
As for local networks or situations when the remote PC is directly accessible over the Internet by its IP address (e.g. via port forwarding), Remote Utilities establishes a direct point-to-point connection so the ping/connectivity with the ID server is not important, because it's not being used.
However, I spent about 30-60mins before I could get a connection through. I needed both RUServer and Host to be on same PC. Reading the manuals and trying all sorts of port forwarding and connections.
A possible reason why you couldn't connect with the default ID server is that either on the Host side and/or on the Viewer side the perimeter firewall or ISP blocked outgoing access (i.e. port) to our primary ID server.
This is quite rare a situation and it might occur in very strict network environments. In this case it is recommended indeed to use your own ID server.
Now I'm more confident of what RU needed, I installed host for internet iD via default RU servers. It worked (dont know what happen when I first tried).
You can take a look at Ports used by Remote Utilities. This way you will know where to look if you have any connectivity issues. Oftentimes, blocked ports is the primary reason why there is no connectivity.
Only snag is speed of screen draw. logmein is fastest then tv. RU is similar to VNC/ms RDP. I guess when more users contribute some funds to RU, they will improve.
Speed and performance may vary from tool to tool and across different environments. Also, some manufacturers use a trick - the color depth and other options/settings that influence performance are adjusted automatically depending on your connection speed, so you perceive a better speed as compared with a tool that doesn't have such auto-adjuestment. Remote Utilities doesn't. But you can change performance option manually, see this article.
In summary, Remote Utilities is a great replacement. To be honest and not in anyway downgrading RU's usability, RU is akin to an early 2000 app in its look and feel. BUT everything works, I say works with a caveat that in any software app there are bugs and incompatibilities depending on how clean the machine is, its installed on.
Thank you. Our paradigm is not to make the tool look fancy but to make it do its job :) Although, interface and usability also matter.
Oh I must add this, from answers (he gave to me)and his reply in this forum, Conrad Sallian as compared to the other tech support of the other remote logins apps, is Right-on the ball with answers to questions. He is polite without being arrogant about his knowledge and respectful of other users skills and knowledge.
It is time for me to ask for a pay raise :)
As much as I like free stuff, as they say on torrents, please seeeed. For RU, PLEASE pay some money so we would have a greater product then logmein. If you are using free licence consider making a donation. We are techies charging money for our time, reciprocate a portion to RU as well.
Thank you! Still, everyone can use a free license without a donation , no problem. We only ask everyone not to break the EULA and purchase the commercial license when they go beyond the free license limits.