Conrad Sallian's community posts

Hello Rick,

Thank you for your message.

Unfortunately, we couldn't reproduce the issue. Please, check that your antivirus software isn't blocking Agent on that computer.

Hello Mark,

Thank you for your message.

Could you provide a screenshot of the error since we couldn't reproduce the issue?

Hello,

Thank you for your message.

First, you don't have to remove/uninstall Hosts to reduce the limit. You only have to remove the extra connections in your Viewer address book.

However, if you still get the message even after you removed the extra connections this might mean that your Viewer configuration file has been corrupted somehow. Just locate the file %appdata%/Remote Utilities Files/config_4.xml and delete it. This is on the Viewer computer. Then restart the Viewer - the file will get re-created and the error should go away. You might need to re-register your Viewer with the license again though.

Hope that helps.

Hello Darrin,

Thank you for your message.

Remote Utilities has nothing to do with resolution support, this is the ability of your monitor and graphics card. Remote Utilities only streams the captured image from the remote screen.

If you want to see a remote image on your local (Viewer) monitor pixel for pixel (i.e. without stretching or shrinking) you must set your view mode to "Normal" in connection properties.



However, what resolutions you can set - whether it's Viewer PC or Host PC - is defined by monitors and graphics cards, not the program.

Hope that helps.

Hello Rob,

Thank you for your question.

it will show host last time online

This information is not yet available for the Viewer but we are going to implement this feature in the future.

or that remote host software has been removed

The Host will go offline. If it shows Online status that means that Host is running on the remote computer. You can learn more about address book statuses here.

Hello Luc,

Thank you for the information. We will test it out and get back to you soon.

Hello Norbert,

Thank you for your suggestion! I will add it to our wish list and hopefully it will make its way into our development plans.

Hello Luc,

Thank you for your message.

Could you please elaborate on this issue. Do you mean that when you run two simultaneous remote sessions (and connect to two different remote computers) you cannot copy text from your Viewer computer to either of the remote computers?

Hello Norbert,

Thank you for your message.

There is a system limitation of 256. We will still verify if this limitation still applies at different dpi settings though.

Hello Pepa,

We would appreciate it if you first try to replicate the error in a virtual environment. Given the non-typical scenario this would take us ages to reproduce it in our laboratory especially given the fact that other RU (and Edge) users did not report this issue.

Thanks.