Forums

Auto-Update Service

Conrad Sallian, Administrator (Posts: 1570)

Jun 06, 2015 7:05:01 am EDT

I moved the topic to feature requests.

The auto-update is a complicated topic that needs to be dealt with care. We will certainly be improving the update process in the future and using RU Server as a central "coordinating hub" is a good idea. Thanks!

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Remote with Dual Monitors & Dual Callbacks
1 out of 2 callbacks stops connecting

Conrad Sallian, Administrator (Posts: 1570)

Jun 04, 2015 1:37:08 pm EDT

Ok, let us know if the problem manifests itself again and we'll think how to go about it further. We couldn't reproduce it ourselves, unfortunately.

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Remote with Dual Monitors & Dual Callbacks
1 out of 2 callbacks stops connecting

Conrad Sallian, Administrator (Posts: 1570)

Jun 04, 2015 1:27:52 pm EDT

Ok. So, getting to the beginning of this thread, do the two callback connections work as they should now?

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Remote with Dual Monitors & Dual Callbacks
1 out of 2 callbacks stops connecting

Conrad Sallian, Administrator (Posts: 1570)

Jun 04, 2015 1:19:46 pm EDT

Hello Larry,

I finally ended up restarting the computer to fix everything.

So which of the issues is currently there? Or did the [Host] restart fix them all?

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send ctrl+alt+del
send ctrl alt delete stopped working

Conrad Sallian, Administrator (Posts: 1570)

Jun 01, 2015 8:15:58 pm EDT

Version 6.3.0.3. with CAD fix is now available for download.

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Remote with Dual Monitors & Dual Callbacks
1 out of 2 callbacks stops connecting

Conrad Sallian, Administrator (Posts: 1570)

Jun 01, 2015 4:20:27 pm EDT

Hi Larry,

Thanks for the information. We'll try to reproduce the issue and see what might be happening.

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keyboard and mouse priority

Conrad Sallian, Administrator (Posts: 1570)

May 31, 2015 3:44:37 pm EDT

Hello,

Thank you for your question.

By default, the remote user always retains control over the mouse cursor and keyboard input unless the admin/tech disables it on the Viewer side by using the Lock host's mouse and keyboard option.

In addition, there is an option that when enabled allows the remote user to close the session regardless. It's called Notification panel.

Hope that helps.

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Remote with Dual Monitors & Dual Callbacks
1 out of 2 callbacks stops connecting

Conrad Sallian, Administrator (Posts: 1570)

May 30, 2015 6:09:56 am EDT

Larry,

Have you updated both Viewer and Host to the recent version (6.3.0.2)?

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Remote with Dual Monitors & Dual Callbacks
1 out of 2 callbacks stops connecting

Conrad Sallian, Administrator (Posts: 1570)

May 29, 2015 9:39:10 pm EDT

Hello Larry,

That's correct. Let me ask our 2nd tier support and developers about this and I'll get back to you soon.

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Remote with Dual Monitors & Dual Callbacks
1 out of 2 callbacks stops connecting

Conrad Sallian, Administrator (Posts: 1570)

May 29, 2015 7:05:06 am EDT

Hello Larry,

Do both connections use the same port?

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