Forums

Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Administrator (Posts: 1598)

Jul 02, 2015 3:01:50 pm EDT

Hi Michael,

Unfortunately, we can't help with this because apparently this has something to do with the underlying IDE /environment that we to build the Android app. I recommend you waiting till the next update of Android app.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

"View Only" Issue
Black screen when user is in fullscreen game

Conrad Sallian, Administrator (Posts: 1598)

Jul 02, 2015 2:47:49 pm EDT

Responded in tickets, thanks.

I should say, that Remote Utilities is not supposed to be used for remote gaming, especially when a certain app (or game) occupies the screen in monopoly mode.

There are better ways to stream video/sound from a game to a different PC. For example, the In-house streaming from Steam.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

FR: Remote Utilities Server - Linux Version

Conrad Sallian, Administrator (Posts: 1598)

Jul 01, 2015 6:58:05 pm EDT

Hello,

droodle wrote:
Any closer to having a Linux version ??

Sorry, but no. There are a lot of priories in front of us before we consider working on the Linux version. I'm sorry for that.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Doesn't work on Samsung Galaxy SIII mini

Conrad Sallian, Administrator (Posts: 1598)

Jul 01, 2015 1:33:24 pm EDT

Hello Michael,

Thank you for your message.

Does restarting the device or re-installing the software from Play store work?

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

RUT Download Failure
Google blocking download

Conrad Sallian, Administrator (Posts: 1598)

Jul 01, 2015 1:29:37 pm EDT

Hello John,

Thank you for the detailed workaround. However, we need to resolve the cause, not the effect :) And we are doing this currently, by contacting Symantec and Google.

Symantec has already responded that they fixed the false positive and the results will take effect within 24 hours.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

RUT Download Failure
Google blocking download

Conrad Sallian, Administrator (Posts: 1598)

Jun 30, 2015 7:37:30 pm EDT

Thanks, John.

Update on this issue. It seems like the root cause for the Chrome issue is Symantec falsely detecting our program as risky/potentially dangerous. Which in itself is very strange given the fact that our digital certificate is issued by VeriSign and there haven't been any false positive issues with Symantec for very long. We assume that Chrome somehow uses the data from Symantec and aggregates them with data from other vendors, but we are not sure. We have already reported this to Symantec and hopefully the issue will be resolved soon.

It should be noted though that Google Chrome is very quick in going from a mere assumption to a final verdict. That is from the subtle "may harm your browsing experience" to calling the file as being outright malicious.  :D

UPD: sorry, just noticed that you have already provided the instruction in your message. So I've deleted mine :)

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Windows Media Center in full screen mode not visibile from Client

Conrad Sallian, Administrator (Posts: 1598)

Jun 30, 2015 1:19:03 pm EDT

You are welcome  :)  Let us know whenever you need any assistance.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Can't consistantly connect to remote host

Conrad Sallian, Administrator (Posts: 1598)

Jun 30, 2015 9:18:45 am EDT

Hi Mike,

I'll check with our developers if there is any ETA and get back to you soon.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Windows Media Center in full screen mode not visibile from Client

Conrad Sallian, Administrator (Posts: 1598)

Jun 29, 2015 6:15:02 pm EDT

Hello Lorenzo,

Thank you for your message.

Unfortunately, when Windows Media Center is full screen, there is no way to show its contents remotely due to some technology limitations. This is a known issue.

Don't hesitate to ask me if you have other questions.

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php

Windows Media Center in full screen mode not visibile from Client

Conrad Sallian, Administrator (Posts: 1598)

Jun 29, 2015 6:57:38 am EDT

Hello Lorenzo,

Thank you for your message.

Have you tried enabling "Capture alpha-blending windows" in Properties->Additional properties?

Like Remote Utilities? Write a review:
https://www.remoteutilities.com/about/write-review.php
Page: