7 of them work perfectly fine with RU even if they show "Offline"
Idle or Offline, you mean? In the upcoming release, we'll revamp the statuses and add a "true" online status for ID connections. So far we have to combine both idle and offline states/statuses in one status due to program design.
But 3 of them are "asleep" and cannot be called up in RU. Double clicking their icon (showing "Offline") makes it go to a "||" for a moment then returns to "Offline".
Parallel bars were discontinued a few updated ago. Now hourglass is used. So make sure you have the most recent version installed, both Viewer and Hosts. As of this post, the most recent version is 18.104.22.168.
At the host, what provisions do I need to make or install have Wake On LAN work? Are there settings outside of RU that I need to invoke?
"Wake on LAN" works only in a LAN. It doesn't work over the Internet, at least not in Remote Utilities.
There were neither any downtimes of our servers, nor any changes to the program. Remote Utilities simply doesn't have any auto-update capabilities, so even if we released a new update that wouldn't affect your installations.
We will check information about black listing. However, our servers always have a static IP address - for example, our primary server as well as secondary servers didn't change its IP address for years, and the server itself is the only application/service that is running there. So it would be rather strange if that IP address were added to a black list - there's simply no email or web service there to host anything malicious (even if we hypothesize so :) ).
It would also help looking at your Host log files. Could you please submit a ticket and attach your Host logs to the ticket. Perhaps, the Host can't connect to the intermediaries because of a DNS issue or something else. But we need to take a look at the logs to be sure.
We will check that issue. But strictly speaking, it may not be relevant now because we will be significantly revamping how the address book works in the mobile viewer very soon anyway. Instead of just a simple drop down list we are planning to add a full-fledged address book like you can see in the desktop Viewer.
The site rmansys.ru is the Russian site of the software. It is branded under the name RMS in Russia and CIS.
In both programs/versions, the URL in question used to be accessed by the Viewer to check the license key. Since we no longer use it, we'll remove it from the program altogether in the upcoming version 6.5.
As for Kaspersky detection, we sent a false positive request to them so hopefully they'll fix this issue soon.
You didn't get an email? Strange. The emails should be sent. I'll ask our webmaster to check.
Shouldn't I be able to store 10 different addresses? In other words, if I had ten computers, shouldn't I be able to store all ten addresses on all ten computers, or can I only store one address per computer, because that would make a total of ten addresses?
Regardless of whether your address book records point to the same or different computers, the free license only allows you to have no more than 10 records in your address book. Or across all your books, if you have multiple address books created in the Viewer.