(Furthermore, I was already in an Admin account on the Viewer machine.)
Perhaps, we could have a remote session then (with your Viewer PC) to try to diagnose the issue. If it's ok with you, feel free to write me at firstname.lastname@example.org and we'll schedule a remote session.
Up-to-date Windows 10 on a desktop host and local laptop using a Remote Utilities direct connection. Keeping in mind that I am a new user of Remote Utilities, a couple of problems with 6.5 beta 3:
1. Bitdefender 2017 is blocking the app at installation (Adware.GenericKD.3757840) and at other times. Conrad has already told me that this is common with beta software and they will be contacting Bitdefender for a resolution.
2. After overriding Bitdefender, I'm unable to copy a .txt file from the local to remote or vice versa. Drag and drop shows an circle with a line through it when hovering over the destination, and left click Copy on the source after highlighting the target directory gives:
"Creating directories Copying files Unable to create file 'C:\country.txt' Warnings: 1 Copying is complete"
I couldn't find the error log file this morning. Yesterday I read something like "wrong file size."
Thank you for the feedback.
1. We probably already know why that happens and in the nearest couple of days will rebuild beta 3 with other settings. That, of course, has nothing to do with any "adware" - we just need to disable some packing options that we thought would help a/v software better recognize our program. Alas, as is often with a/v software - it has an opposite effect :)
I have seen behavior that backs up Ashley's experience, tho I am able to remote in. In my case, I'm using the public server, and see that every few minutes (seconds in some cases) where a host will flicker offline and online again. Noticed this due to having notifications enabled. Using Internet-ID connections, host is a VM on my machine. No changes to the connection's settings besides adding the connection/host to my address book via internet-id and setting the password.
Since it's the first introduction of the online status indication system in our program, we'll be further collecting user feedback to improve the algorithm. By the way, your Host logs would help, especially the logs that pertain to the period when you experienced this behavior.
You can send the logs via a support ticket or directly at support@our_domain_name.