Conrad Sallian's community posts


Keyboard for RU-App on Iphone iOS 12.1.4 does not show up

Conrad Sallian, Support (Posts: 3099)
Mar 08, 2019 11:40:38 am EST
Hello Tobias,

We will be fixing this issue very soon and release an update.

Avoid UAC windows when starting the agent

Conrad Sallian, Support (Posts: 3099)
Mar 08, 2019 11:37:03 am EST
Hello Victor,

Thank you for your message.

For some operations admin privileges may be required , that's why running the Agent causes UAC prompt to show. The user can choose whether they want to run it with elevated privileges or not. If they click Cancel the Agent will run as a normal user.

Hope that helps.

How to open rrf record file

Conrad Sallian, Support (Posts: 3099)
Mar 08, 2019 11:14:23 am EST
Hello Steven,

Thank you for your message.

Viewer records the video capture using WebM format which can be opened by any popular video player, such as VideoLAN for example. The resulting video file should have .webm extension, not rrf.

Host service does not restart & mobile App fails to reach Host via RU

Conrad Sallian, Support (Posts: 3099)
Mar 08, 2019 10:50:52 am EST
Hello Mo,

Could the connection failure be related to Pin Code?

No. Whether your enable PIN code on the server or not doesn't affect your ability to connect from the mobile client.

EIdSocketError 11001

Conrad Sallian, Support (Posts: 3099)
Mar 05, 2019 4:49:24 am EST
Hello Allan,

Thank you for your message.

Here is a related KB article https://www.remoteutilities.com/support/kb/socket-error-11001-host-not-found/

Hope that helps.

Access Credentials via email

Conrad Sallian, Support (Posts: 3099)
Mar 04, 2019 6:09:24 am EST
Hi Jeff,

You are always welcome. Feel free to contact us anytime you need assistance.

Thanks.

Not connecting

Conrad Sallian, Support (Posts: 3099)
Mar 03, 2019 10:51:02 am EST
Hello,

There was a planned restart for maintenance for about 5 minutes or so. Now the servers are up and running.

Let us know if you have issues. Thanks.

Move RU Server

Conrad Sallian, Support (Posts: 3099)
Mar 02, 2019 11:28:47 am EST
Hello Alex,

Thank you for your message.

Please, refer to this knowledge base article https://www.remoteutilities.com/support/kb/how-do-i-migrate-ru-server-self-hosted-server-to-another-pc/

Access Credentials via email

Conrad Sallian, Support (Posts: 3099)
Mar 01, 2019 6:11:17 am EST
Hello,

I wonder if there may be a deep registry setting left-over from something I may have overlooked?

Host keeps its settings in the registry, in this key HKEY_LOCAL_MACHINE\SOFTWARE\Usoris\Remote Utilities Host\ . You can delete it if you want to clean up Host installation.

Hope that helps.

Host settings|Security during MSI configurator

Conrad Sallian, Support (Posts: 3099)
Feb 28, 2019 1:23:28 pm EST
Hi Mike,

Also Conrad, I wanted to mention that using Gmail for sending the internet-ID during host install seems problematic. I don't know if they are tightening up security but sending via gmail seems unreliable, even when 'Less secure app access' is enabled, more often than not the email sending is blocked. This always happens when hosts are installed at customer sites (i.e., different IP's) it get blocked but if installing from a know IP (like our office - that has been used before and 'authorized' it) - it works OK.

I see. But unfortunately, there is little we can do in this situation  :) We only provide interface to connect to an SMTP server. The actual mail sending process is beyond our control and happens on the mail provider side. In our documentation we use Gmail as an example, but perhaps there are better alternatives.

FYI we have started using mailJet (https://www.mailjet.com) and it works from the installer. It is free for low volume use (200 emails\month) and takes very little config with SPF\DKIM available to ensure less 'spammy' delivery.

Thank you for the suggestion. We will test out this service and will perhaps start recommending it in our documentation.

Let me know if you need further assistance.