Conrad Sallian's community posts

Host 6.9 Windows XP issue

Conrad Sallian, Support (Posts: 2953)

Nov 30, 2018 2:54:33 pm EST

Hello Mário,

No problem. Feel free to send another message if you need assistance.

Wake on Lan trouble

Conrad Sallian, Support (Posts: 2953)

Nov 30, 2018 3:46:03 am EST

Hi Stacy,

Then the issue might be caused by the bug that I mentioned earlier. This will be fixed in the upcoming update.

Sorry for the inconvenience.

Closed Laptop Lid Prevents Use

Conrad Sallian, Support (Posts: 2953)

Nov 30, 2018 3:45:07 am EST

Hello Alex,

On the window it's the Host configuration window, not the Viewer. It looks like you have non-standard DPI settings set in your system (i.e. other than 100%). Is that the case?

Wake on Lan trouble

Conrad Sallian, Support (Posts: 2953)

Nov 29, 2018 2:03:19 pm EST

Hello Stacy,

Thank you for your message.

In order for Remote Utilities WoL feature to work, the following requirements must be met:

1. The Host is in direct visibility to Viewer over LAN. Viewer and Host must be on the same LAN subnet because WoL magic packet, generally, isn't routeable across subnets by definition.

2. You must connect from Viewer to Host at least once so that the Viewer could derive and cache the MAC address of the Host.

If the problem persists it could be caused by a bug that we have already found in the most recent version and this is going to be fixed in the nearest subminor update.

Printing labels on a Zebra 450 Thermal printer

Conrad Sallian, Support (Posts: 2953)

Nov 28, 2018 3:10:04 pm EST

Hello Gary,

Thank you for your post.

Could you try opening the Remote Utilities printer properties and add the paper size there. This is what it might look like:

- 28 Nov 2018 03:09:59

Closed Laptop Lid Prevents Use

Conrad Sallian, Support (Posts: 2953)

Nov 28, 2018 2:46:44 pm EST

Hello,

I would recommend that you try installing Remote Utilities monitor driver and see if the issue persists. In version 6.9.x.x the driver installation is disabled by default (the corresponding checkbox in the installation wizard is unchecked). But you can install the driver after the Host has been installed - just open the Host settings, navigate to "Driver" and click install near the "Monitor driver" option:

- 28 Nov 2018 02:46:10

Host 6.9 Windows XP issue

Conrad Sallian, Support (Posts: 2953)

Nov 28, 2018 2:40:20 pm EST

Hello Mário ,

Thank you for your post.

Could you please send us the Host log to [email protected]. You can locate the Host logs in the C:\Program Files(x86)\Remote Utilities - Host\Logs\ folder. The log should contain information about connectivity problems if any.

Another question - you are using Internet-ID connection, correct?

Scrambled characters when remote printing IE Japanese web pages

Conrad Sallian, Support (Posts: 2953)

Nov 28, 2018 1:48:47 pm EST

Hello David,

Indeed there were issues with IE/Edge that require updating the printing driver. We will update it together with the very next product update which is coming very soon (within a week or two perhaps).

Sorry for any inconvenience.

Print Screen only executing locally (at viewer)

Conrad Sallian, Support (Posts: 2953)

Nov 28, 2018 5:07:29 am EST

Hello David,

And what is the application name? Is it installed on both Viewer and Host?

Scrambled characters when remote printing IE Japanese web pages

Conrad Sallian, Support (Posts: 2953)

Nov 28, 2018 4:55:10 am EST

Hello David,

Thank you for your message. We will be testing this issue and see if we can reproduce it.
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